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RefiJet Reviews 1,105

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TrustScore 5 out of 5

4.8

Car finance and loan company
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Review summary

Created with AI, based on recent reviews

Looking at 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the entire process pleasant. People consistently praise the excellent service, noting its speed, reliability, and efficiency. The customer service is often described as outstanding, with many appreciating the clear communication and personalized approach. Reviewers also find the user experience to be smooth, stress-free, and powered by smart, user-friendly technology, and many are pleased with the favorable pricing and terms they received. However, some customers were dissatisfied with the customer service, mentioning unreturned calls and a lack of follow-up after signing contracts. A few other people also felt that the initial loan rates and terms presented were not fully aligned with the final offers, and some encountered agents who were perceived as unprofessional and rude, pushing deals without providing full details.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the exceptional service,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting professionalism, responsiveness,... See more

User experience

Users describe positive interactions with user experience. Many customers report an excellent, smooth, and... See more

Price

Consumers find price to be positive, with many reporting significant savings and better interest rates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company made their schedule around yours in order to coordinate and communicate a plan that fits your needs alongside offering multiple plans going forward. They're quick, reliable, and friendly... See more

Rated 5 out of 5 stars

William Remero went above and beyond to get our loan where it worked for us. To phone calls, text and quick responses. Kyrie did our initial phone call collecting information and getting pushed over t... See more

Rated 5 out of 5 stars

Zach and Clyde were determined to get us a cost savings rate - they walked us thru the entirely digital process, had great communication, and took action when we couldn't. fantastic support team who w... See more

Company details

  1. Car finance and loan company

Written by the company

RefiJet is an auto-refinance company that specializes in offering personalized help & support to find consumers the best auto refinance loan for which they qualify. RefiJet partners with a national network of leading financial institutions & delivers quick quotes at competitive rates.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic experience

William Romero with RefiJet was awesome to work with. Great customer service! He made the refinancing process so easy, quick, and stress free. Would recommend to anyone wanting to refinance.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Refijet & Will... Excellent Experience!

When I needed to buy out my vehicle lease I looked for a few options and then I got connected to Refijet and William Romero. I was over overwhelmed since I had also moved out of state and other things that made it extra complicated. Will helped explain everything to me and made the whole process easy and uncomplicated. I will absolutely work with them again next time!!!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE!

The people at RefiJet are very nice to work with and very knowledgeable. Everything went smoothly, and pretty darn quickly, I was surprised and pleased. I would definitely recommend them!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

RefiJet is easy and convenient

I worked with Mark Burris to refinance my Chevy Equinox December 2025 and he made the process stress free and incredibly easy to navigate. Mark made sure to answer all my questions and offer multiple options at my convenience. I couldn't recommend working with him enough.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Kudos to Refi Jet

William Romero, the rep who handled my application, was very responsive and made the process run smoothly. He got me a great rate and I'm saving a considerable amount of money each month.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

The guy that help me was the best he…

The guy that help me was the best he was able to get me any information that I needed and was great on letting me know what I needed to to do to keep the information of the loan rolling he was great communication and helpful thank William Romero hope you get to help mush more People

30 November 2025
Unprompted review
Rated 4 out of 5 stars

In the loop

Mr. Romero was an excellent person he explained everything to me and worked with me on things I couldn't find quickly. He also let me know how to get back money on things I put on the car with my old loan company. He kept me in the loop as to what was going on at all time. Excellent person

17 December 2025
Unprompted review

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