I have good experience with delivery
I have good experience with delivery. Tkank you for work.
29 September 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Refindi is a modern Lost & Found management system designed specifically for hotels. We help hotels automate the entire process of handling guests' forgotten belongings — from the moment an item is found to the moment it's returned to its owner. Instead of time-consuming phone calls, manual arrangements, and coordination with couriers, Refindi replaces the entire process with a single link. The hotel sends the link to the guest via email, the guest fills in their details and pays for the shipment themselves, and the hotel simply prints the shipping label on a standard office printer. The courier then picks up the package directly from the reception desk. Refindi supports two working models: proactive (the hotel contacts the guest after finding the item) and passive (the process starts when the guest reaches out). Both models are available on every plan. Key benefits for hotels: - Up to 5 hours of reception time saved per month - The process is reduced from 20 minutes to 3 minutes per case - 100% of shipping costs are covered by the guest - GDPR-compliant Lost & Found process - No dedicated staff required — just a regular printer and a short online training session - Go live in 24–48 hours Refindi is trusted by over 100 hotels across Poland, including both independent properties and hotel chains such as Holiday Inn and ibis Styles. The platform also includes optional features such as guest satisfaction surveys, tipping functionality for staff via BuyCoffee.to, and optional links to public review platforms like Google or TripAdvisor — turning every successful return into an opportunity to build guest loyalty and positive feedback. Refindi is available in three plans: Standard (free), Light, and Premium — making it accessible to hotels of every size. The Standard plan is completely free and requires no commitment. We believe that lost items should find their way back to their owners — not end up in the trash. With Refindi, hotels deliver a professional, stress-free experience that guests remember.
Contact info
UL. PUŁAWSKA 2 BUD. B, 02-566, Warszawa, Poland
- kontakt@refindi.com
- refindi.com
3.7
Average
1 review
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.