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See what reviewers are saying

Rated 5 out of 5 stars

All good, liking the products, the support and from William at Refine as he’s great and always available for help & support

Rated 5 out of 5 stars

Hi I haven’t been working in the Facial Aesthetic business for a long time, and in the beginning I registered with several pharmacies. The massive reason I’m with REFINE Pharma is my contact person L... See more

Rated 5 out of 5 stars

Wide range of products available, for fast delivery or option to collect. Packaging is always to a great standard with some products being delivered on ice. The care and effort but into this reall... See more

Rated 5 out of 5 stars

Always an unmatched service, products are always available and if there ever is an issue my account manager Will is quick with a response to help me out. My favourite pharmacy to use. I’d highly recom... See more

Company details

  1. Cosmetics wholesaler
  2. Cosmetics Industry
  3. Cosmetics shop
  4. Pharmaceutical Products Wholesaler

Written by the company

Refine Clinical Wholesale are a trusted supplier of top quality cosmetic and aesthetic products aimed at smoothing, lifting, hydrating and rejuvenating the skin. We have an amazing network of clients, including doctors who use these innovative products to work their magic. Refine Pharma are here to provide you with pharmaceutical products and keep you stocked up. Selling some of the best brands known in the industry, including prescription products, you can trust us to provide a reliable and convenient service. We’re a one-stop shop for all your pharmaceutical needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

187 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good customer service quality products…

Good customer service quality products trusted company would use again. Great delivery service from trusted company. Website very easy to navigate helpful questions and answer section. Great

5 July 2022
Unprompted review
Refine Group logo

Reply from Refine Group

Hello, thank you for your lovely review, we're happy you had a great experience! Please pop us an email to sales@refinegroup.co.uk and we will send you a code!

Rated 1 out of 5 stars

Nightmare odering

The sheer complexity of this website ordering system is truly awful,just why?

25 May 2022
Unprompted review
Refine Group logo

Reply from Refine Group

Hi Maria, we are sorry to hear that you are having issues ordering from our website! If you give our office a call we'll be happy to help talk you through the ordering system and make it as easy as possible! Thanks, Refine Group

Rated 5 out of 5 stars

I highly recommend Refine Pharma.

I highly recommend Refine Pharma.
I use them for over a year now and in my opinion they offer very competitive prices of the products and they provide excellent customer services.
Thank you Refine!

1 May 2022
Unprompted review
Refine Group logo

Reply from Refine Group

Thank you for your lovely review, we are happy to hear that you have had a great experience!

Rated 2 out of 5 stars

I’m more than happy with my product but…

I’m more than happy with my product but I pay for next day delivery and the last 2 x my delivery has gone awol for days. Leaving me to cancel appointments and move bookings.
Ive tried to complain to delivery firm and tried arrange call back phone calls which haven’t happened. I’m reluctant to order again as I can’t have these no shows as I order from refine on demand and don’t hold stock.
It’s doesn’t look good when I’m unreliable because my delivery is unreliable.

30 April 2022
Unprompted review
Refine Group logo

Reply from Refine Group

Hi Katie, we are sorry to hear you have had some issues with delivery! Please could you give us a call on 0161 706 1247 so we can look into this for you?

Rated 5 out of 5 stars

Very quick response to emails and very…

Very quick response to emails and very helpful staff.
100% recommend

28 April 2022
Unprompted review
Refine Group logo

Reply from Refine Group

Thank you for your lovely review, we are happy to hear that you have had a great experience!

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