Refine Packaging Reviews 388

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their outstanding efficiency, clear communication, and exceptional attention to detail, which is crucial for luxury brands. The service provided is consistently highlighted as excellent, with many appreciating the thoroughness and care brought to every step of the process, ensuring that every detail is approved and the final product meets expectations. Reviewers are particularly impressed with the quick response times, fast turnaround, and the high quality of the products, which often exceed expectations in terms of look, feel, and durability. However, some customers also noted issues, such as graphic designers copying ingredients incorrectly across products or significant color discrepancies between the design and the final printed boxes, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, flexibility, and... See more

Product

Customers had positive experiences with product, praising its high quality and durability, with many... See more

Service

Clients share positive opinions on service, highlighting excellent customer support, communication, and... See more

Quality

Reviewers express satisfaction with the quality of products and packaging, noting that the final results... See more

Response time

People report positive experiences with response times, highlighting that communication is consistently quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Harry Wills at Refine Packaging has been outstanding. He consistently goes above and beyond. Efficiency is just one of his many strengths. Packaging can be a stressful beast across conc... See more

Rated 5 out of 5 stars

I used Refine Packaging for my luxury skincare brand and they truly did deliver. Brian was fantastic to work with and was very patient with me - especially since the hardest decision for me was the... See more

Rated 5 out of 5 stars

I reached out to multiple vendors while searching for a custom sandwich box for our restaurant, and almost everyone was slow to respond — except Steve from Refine Packaging. He jumped in immediate... See more

Rated 5 out of 5 stars

I worked with Zack Brown and he did a fantastic job assisting me and guiding me on getting my designs ready for printing. Being a new business owner, It was difficult for me to find a company that wa... See more


Company details

  1. Packaging company
  2. Business-to-Business service
  3. Digital printing service
  4. Packaging
  5. Packaging Supply Shop
  6. Prints and signs store

Written by the company

Refine Packaging makes it simple for businesses to design and order custom boxes and affordable packaging online. With quick turnaround & low minimums – We're a leading wholesaler for a reason. Get a free quote on quality mailer boxes, custom pillow packaging, affordable shipping boxes and more at www.refinepackaging.com.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

So happy with my custom box!!

The best decision I ever made was choosing Refine Packaging. My custom box turned out fantastic, and Brian Moore from customer service truly impressed me. His response time was lightning fast, and he went above and beyond to help me perfect the final product. I'm thrilled with the results! Thank you and I can’t wait to continue working with this amazing team!

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Patient and Calm

Refind Packaging was patient and calm when awaiting our designs, plus they made some edits and changes on our behalf. They were flexibile with what file types they'd change, and did color matching for us! A super great experience and would order from them again!

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Prompt customer service. Made sure to fullfill my order as quickly as possible and communicated the turn around kindly and effectively. Beautiful product. Just put in my second order!

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Customer service was quick and…

Customer service was quick and attentive. Brian Moore was incredibly responsive to our needs! The boxes turned out great and were reasonably priced, especially for a start-up like ours.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience working with Refine…

Great experience working with Refine Packaging. Their price per box was the most competitive I could find. They were extremely helpful getting the box designed and the production and shipping process was fast with great communication along the way. The quality of the boxes exceeded our expectations and we will be using them for all of our product boxes from here on out. Thanks again David White and Refine.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Refine Packaging is great!

Refine Packaging is easy to work with. They offer so many different packaging options and are helpful in making sure everything looks as you envision it. Our company has worked with them on a couple projects and the results have been great! They also provide exceptional customer service and are prompt to respond. Would work with them again, and would recommend them to anyone in search of product services like theirs!

24 September 2024
Unprompted review
Rated 5 out of 5 stars

I worked with David through my project

I worked with David through my project. He was transparent at every step and very patient with me while finalizing the design. The sleeve boxes I ordered exceeded my expectations. The quality, the colors, the print is on point. Im looking forward to working with them in the future.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Refine Packaging

I highly recommend Refine Packaging. Their customer service is excellent, and the packaging is of very high quality. It has been a pleasure working with Refine throughout the design and production of our packaging for multiple new products. Our customer service rep has gone above and beyond assisting with the design of our packaging and ensuring timely delivery of the final product.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Steven Ignazio is awesome

Steven Ignazio is awesome! My team and I have completed several projects with him and he has delivered every time. His quick response times have allowed us to make last minute edits without compromising product quality. We are excited to continue our working relationship with him and the Refine team!

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!

We had an outstanding experience working with Brian Moore at Refine Packaging! From start to finish, his customer service was exceptional. We were ordering custom bakery boxes and Brian went above and beyond to ensure everything was perfect. He was incredibly responsive, answered all our questions with patience, and guided us through the entire process. The quality of the boxes exceeded our expectations, and the design came out beautifully. Thanks to Brian, the process was smooth and stress-free. We highly recommend Brian and Refine Packaging for anyone looking for top-notch service and high-quality custom packaging!

6 September 2024
Unprompted review

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