Reflect Clinic Reviews 

356
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team members for their professionalism and caring approach. The primary surgeon is frequently highlighted for being informative, reassuring, and taking time to listen to individual needs. The administrative staff member receives consistent praise for their exceptional helpfulness, constant availability, and proactive communication. The entire process, from initial contact to post-operative care, is consistently described as seamless and reassuring. Customers feel well-informed and cared for, appreciating the personalized attention and clear explanations provided at every stage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

Consumers find service to be positive, with many reviewers describing the entire experience from initial... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the caring and reassuring... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to finally get breast augmentation after years of thinking about it booked in to see Mr Lambe . Who straight away helped me with my main concerns about surgery he listened and is very calm an... See more

Company replied

Rated 5 out of 5 stars

I am currently two weeks post-op and, slowly but surely, I’m feeling better every day. Whenever I’ve had any concerns, I’ve reached out to Jayne and have always been reassured straight away. Next week... See more

Company replied

Rated 5 out of 5 stars

It was lovely to see Mr Lambe again for my consultation this week. He is always so welcoming and listens to me. Mr Lambe answered all my questions for future surgery, he gives great advice never leavi... See more

Company replied

Rated 5 out of 5 stars

Had a procedure yesterday by doctor Lambe, he is such a lovely doctor and you feel safe with him. Anaesthetists were brilliant too. And as for Jayne nothing is too much trouble for her and she helps y... See more

Company replied


Company details

  1. Plastic Surgeon

Written by the company

Mr Gerard Lambe is one of The Best Plastic Surgeons In Manchester and specialises in female surgeries such as Breast Enlargements (also known as Breast Augmentation or Boob Job) Other popular surgeries are Labiaplasty, Mummy Makeover, upper blepharoplasty, and breast reduction. He has also performed world-class NHS surgery at The Christie Hospital in Didsbury where he leads the Breast Surgery Unit there. Reflect clinic operates out of HCA Wilmslow and The Spire Manchester.


Contact info

5.0

Excellent

TrustScore 5 out of 5

356 reviews

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5.0

All reviews

(356)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

First class

Cannot fault Dr Lamb, I had met with a few surgeons previously and new within 5 mins that he was the surgeon I was going to chose. Super professional but also friendly and made me feel at ease. Pre and post operative care has been spot on from him, and his whole team. Special mention for his PA Jayne who has been an absolute super star throughout!! Love my new body after my mummy makeover and Im not even 3 weeks post op.

20 November 2023
Unprompted review
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Reply from Reflect Clinic

Hello Kelly

Thank you for your lovely review. You have been such a great example of how to recover from surgery. You have followed our advice to the letter. You have got a fantastic result and we couldn't be happier for you.

You are still early days but already you have such a great result.

See you in the New Year for follow-up.

Take care
Jayne
Clinic Manager.

Rated 5 out of 5 stars

Only Reflect !

I won’t go anywhere else but this man if I need another surgery. Incredibly professional and profound service from the minute I have booked my consultation. Both Mr Lambe, Jayne and team they have exceeded my expectations. Pre and post surgery care is exceptionally good! Even when there were some admin difficulties Jayne resolved them even before I had chance to raise a question. The result of my surgery I cannot compliment enough. Scars are not visible! How is that possible I don’t know. The man is a magician. Highly recommend to anyone who wants enhancement.

16 November 2023
Unprompted review
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Reply from Reflect Clinic

Hello Anastasia

Thank you for your very kind words, I am sorry that the original hospital caused you an issue, but I was delighted to be able to get you all sorted in the end. I am glad that you felt confident with us and that you would recommend us.

See you in the New Year for your final follow-up.

Take care

Jayne
Clinic Manager

Rated 5 out of 5 stars

Breast reduction

from start to finish my experience was excellent. Receptionist amazing, informative and very approachable. Was there for me whenever l had worries and queries. Best Surgeon ever. Great apathy and manner on first meeting. His dedication made my operation a great success. Excellent aftercare.

7 November 2023
Unprompted review
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Reply from Reflect Clinic

Hello Sue

Thank you for taking the time to leave your feedback. You have been such a lovely patient to look after. We are over the moon with your results.

Thank you for choosing us to look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

A really Positive Experience

I did extensive research before finally deciding to go with Mr. Lambe for my procedure.
I have to say from the very first phone call, I knew I had made the right decision. Every contact the the whole team was extremely positive.
Jayne was great and very supportive.
Mr Lambe made me feel at ease straight away.
Everything about the procedure was explained in detail with lots of documentation sent also. I knew exactly how to prepare and what to expect in the days that followed.

The procedure itself couldn't have been better. I feel the team went to great lengths to ensure my privacy and my dignity, and to calm my nerves. Every member of the team was extremely pleasant and professional.

I was checked on almost daily to ensure all was ok (which it was), and I also had a check-up a couple of weeks after my procedure. Nothing was too much trouble.
It is a couple of months after the procedure now and I couldn't be happier. I trusted Mr. Lambe and his team from the beginning and wouldn't hesitate to recommend or use again in future!

13 September 2023
Unprompted review
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Reply from Reflect Clinic

Hi G

Thank you for leaving such a great review. We are delighted that you are happy with the process and the surgery. We always try to make you feel at ease.

We always try our best to make you as comfortable and confident with us as possible.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Amazing team

Fantastic clinic! I was extremely nervous, with surgery being something I had never experienced before. Jayne, made me feel instantly at ease! Everything went so smoothly and booking in was a simple process. I couldn’t ever imagine myself ever doing something like this but after years of research, I knew Dr Lambe would be the right surgeon for me…this was confirmed as soon as I met him. He made me feel comfortable and answered all of my questions. He did an amazing job and is really great at what he does. Adelina has also been amazing! I felt supported throughout my whole experience. I am two weeks post-op and feel great. Thank you to the whole team at Reflect Clinic, I am grateful to you all.

25 October 2023
Unprompted review
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Reply from Reflect Clinic

Hello Molly

Thank you for sharing your experience. You have been a delightful patient to look after. You followed all of our advice and you have had a great recovery.

Thank you for choosing us to look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Amazing clinic and staff - will come back again. Thank you!

After having searched and reviewed many different surgeons, I finally found Reflect Clinic and their extremely lovely practice manager Jayne. As a young adult, I felt very nervous going into this situation of navigating the right treatment and surgeon for me. However, to my delight, Jayne was incredibly accommodating and helpful with this process. Quickly finding the right surgeon for me to be seen by.
Mr Apostolos was very kind and helped me to understand the procedure that I felt needed to be done. In a matter of weeks, I was able to complete the surgery and have been extremely successful with my recovery. The surgery experience itself was perfect, Adelina and Mr Apostolos made me feel at ease throughout the entire process.
Every step with Reflect Clinic was incredibly organised. I constantly felt at ease knowing that I was being looked after by very experienced individuals. The after care that I received was also far from none, like the rest of the experience.
Every staff member that I have met at my time with Reflect Clinic have all been extremely personable and would be more than happy to help with any queries or worries I had on the topic.
I cannot stress enough how fantastic Mr Apostolos and his wonderful team are. Thank you to you all for making me feel like me again and for making this process so simple for me!

Thank you again, I wish you all the best!

1 November 2023
Unprompted review
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Reply from Reflect Clinic

HI Holly

Thank you very much for leaving such a lovely review. It is very important to us that everyone feels the way you do. We understand how daunting it can be.

We understand the needs of our patients, and we are always happy to help if we can.

Thank you again for choosing us to look after you. If you ever need us again, you know where we are.

Take care
Jayne Clinic Manager

Rated 5 out of 5 stars

Surgery

Well what can I say, what an amazing team at Reflect Clinic Ltd. The service I received from start to finish was amazing. Mr Lambe and Jayne are a fantastic team and put me at ease from my first consultation.

I am now 2 weeks post-op and the results are already amazing and will only get better!!

I would highly recommend Mr Lambe and his team and I wouldn’t hesitate in having further surgery under the care of Mr Lambe and his team.

Thank you so much, you are all amazing!

23 October 2023
Unprompted review
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Reply from Reflect Clinic

Hi Emma

What a journey we have had together!! You have got a fantastic result and we are very pleased with your recovery. You have been an absolute pleasure to look after.

We can not wait to see you in the New Year.

Take care

Jayne
Clinic Manager

Rated 5 out of 5 stars

Would highly recommend Reflect Clinic

Would highly recommend Reflect Clinic. I felt in good hands and at ease with Mr Apostolos and Mr Lamb, both very professional. Jayne, Clinical Manager was equally amazing, communicating every step, making sure I was ok, the full process was so well organised.
Would also like to say that the Asset hospital staff were all lovely, again so professional. I’m so happy with the outcome of my surgery, Thank you!

18 October 2023
Unprompted review
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Reply from Reflect Clinic

Hi Rachel
Thank you for sharing your experience with us. We aim to deliver the same standard of service to all of our patients.
We try to make the journey as smooth as possible.

Thank you for choosing us to look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Life Changing

Amazing experience from the very first time I spoke to Jayne. Jayne is so caring and always on hand with words of support and great advice. Mr Lambe and his team are fantastic. My breast reduction was life changing and I will be forever grateful to all involved.

5 June 2023
Unprompted review
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Reply from Reflect Clinic

Hello Amanda

Thank you for sharing your kind words. You certainly have had a dramatic difference in breast and body shape following the surgery and we are over the moon with the results.

Thank you for choosing us to look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Felt like a family around me. Thank you!

I cannot find fault with anyone at the hospital - from the receptionists , nurses, anaesthetists to the amazing surgeons Dr Lambe and Dr Apostolos. Superb treatment. Never in pain. Nerves always disappeared. Will miss this team of fabulous people. Oh yes and the uplift followed by implants 7 months later was the best ever. Has changed my life and made me feel how I should feel-thank you so much
Please do take time to read these reviews as all of them are exactly what I think of the team. Brilliant. Wonderful caring people. And brilliant technology to view what the implants will look like.
Jayne has been fantastic and I will really miss seeing this team of people - you are truly fabulous. All of you.

18 October 2023
Unprompted review
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Reply from Reflect Clinic

Hello Sally

Thank you very much for writing such a lovely review. We are delighted that you are happy with your surgery and thank you for recommending us.

It is very important to us, that you feel confident and relaxed with us, we try our best to make all of our patients feel this way.

You have been a lovely patient to work with, we are going to miss you too.

Take care

Jayne
Clinic Manager

Rated 5 out of 5 stars

I recently visited Reflect clinic and…

I recently visited Reflect clinic and what an amazing experience I had. So professional and accommodating. Jane who I booked my appointments through was incredible, nothing was too much trouble. She is an asset to the clinic. Doctor lamb made me feel at ease as soon as I went into see him, he had a genuine care and such a friendly manner. Most certainly deserving of the 5 star review.

5 October 2023
Unprompted review
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Reply from Reflect Clinic

Dear Ballout

Thank you for taking the time from your extremely busy schedule to leave such a lovely review. I do love my job and dealing with people such as yourself always makes it worthwhile also. I'm glad you found Mr Lambe genuine and caring as he really is.

Many thanks

Jayne
Clinic Manager

Rated 5 out of 5 stars

Delighted with my Breast Augmentation

This was my second procedure with Reflect Clinic and I am as equally as thrilled with the results as with my first.
I am two weeks post op from a breast Augmentation and am delighted with my new breasts.
Once again Dr Lambe and his team were fantastic, professional and reassuring. I am always put an ease and feel confident I am in safe hands. I throughly recommend Reflect.

25 September 2023
Unprompted review
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Reply from Reflect Clinic

Dear Louise

Following your second procedure with us at Reflect Clinic, thank you for leaving a further review on another great experience you have received with us. What are we doing next!

Many thanks

Jayne
Clinic Manager

Rated 5 out of 5 stars

Lift & Implants

After having a baby, honestly my reflection was unrecognisable. I decided it was time to go for the breast augmentation that I’d always wanted. I did a huge amount of research online for the right surgeon and as soon as I had my consultation with Mr Lambe I knew that I’d found the right team. His mannerisms are impeccable; knowledgable and completely reliable. In my consultation it was explained that I’d likely need a lift too, and Mr Lambe explained this fully. The Crisalix tech is brilliant; you couldn’t be more informed.
Jayne was fantastic pre and post-op, always there when I’ve needed and checking in on me after surgery, and the staff at Wilmslow Hospital were great. I’m almost 4 weeks post-op and I can’t wait to see the end result!

12 September 2023
Unprompted review
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Reply from Reflect Clinic

Dear S Leach

Thank you for your lovely feedback regarding your journey with Reflect Clinic.

I think a lot of people would agree that after having a baby, we don't recognise ourselves. It is quite common for anyone who wants surgery following a baby to have doubts or concerns for many reasons that are personal to themselves but we are glad you decided to trust us enough with your care. The Crisalix tech is a must for anyone wanting to undergo breast surgery as this can show you the potential results prior to undergoing the actual surgery.

I am only a phone call away should you need anything at all.

Many thanks

Jayne
Clinic Manager

Rated 5 out of 5 stars

Implant Replacement & Lift With The Absolute Best Results

5 Star All Round⭐⭐⭐⭐⭐
Jayne really is the most thoughtful & caring person who goes above & beyond. She is always checking in on you pre & post surgery. Nothing ever seems too much trouble & she is always just the other end of the phone for anything at all...Love Jayne!!
Mr Lambe is absolutely amazing at what he does. I did a lot of research prior to deciding where to go for the procedure & I am so relieved I chose Reflect Clinic & Mr Lambe. He instantly makes you feel at ease, he is honest, reassuring, gentle & an incredible surgeon. He has achieved the absolute best results I could've wished for...I would 100% recommend Mr Lambe!!
Patrick really does make you feel at ease whilst gently administering the anaesthetic.
Adelina offers the best aftercare. And is just the other end of the phone for any worries or concerns. She is so lovely & caring along with all the other nurses at the hospital who were all equally as lovely.

Thank you all for taking such good care of me.
You really do have the best team there!!❤

12 September 2023
Unprompted review
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Reply from Reflect Clinic

Hello Anonymous

Following a lot of research, we are glad you chose Reflect Clinic to perform your surgery and look after you. We have a great team at Reflect Clinic who offer the best care to all patients and we are pleased to hear that your overall experience from start to finish has been amazing.

Thanks again for leaving such a positive review

Many thanks

Jayne
Clinic Manager

Rated 5 out of 5 stars

Breast Augmentation

After years of consultations with different surgeons but not feeling confident enough to go ahead, or having the confidence in the surgeon, I finally came across Dr Lambe and Jayne at The Reflect Clinic. As soon as I made my first call to Jayne, through to having my first consultation with Dr Lambe, and the operation day I knew I was in good hands. I automatically felt comfortable, at ease, reassured and confident that I would get my desired outcome. A feeling I hadn't had with previous surgeons. Dr Lambe has a very warm, calm, relaxed yet professional manner as does Jayne and the rest of the team. I felt very informed every step of the way and found the Crisalix software extremely useful. I am now 4 weeks post op, and very happy with the results so far. Jayne has checked in regularly and is only a phone call away should I have any questions. I would highly recommend Dr Lambe and all the team at Reflect Clinic, 5 star service and a 5 star team.

18 July 2023
Unprompted review
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Reply from Reflect Clinic

Dear Emma

Thank you for leaving such a positive review regarding your experience with Reflect Clinic. We are delighted that you were comfortable with us enough to go ahead and arrange surgery with Mr Lambe. The 3D Software has proved helpful for people who would like to undergo breast augmentation.

Thank you for your recommendation. As you have mentioned, I am only a phone call away should you need me or Mr Lambe in the future.

Many thanks

Jayne
Clinical Manager

Rated 5 out of 5 stars

Wish I had called sooner waited years…

Wish I had called sooner waited years for this surgery. I suppose you talk yourself out of surgery that isn’t necessary for so many reasons but I’m so glad I decided to go ahead. Having a large bust isn’t always a blessing.
Decided to do something about it, spoke to jayne, made the appointment saw Mr lambe (so lovely) booked the surgery. Had the surgery all good. All healed very happy. Why did I wait so long!!!!
Don’t be me, if you hate your boobs do something about it.

3 March 2023
Unprompted review
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Reply from Reflect Clinic

Hello Woods

We are glad you took the time to get in touch when you did, better late than never. Thank you for taking the time to leave a review as this does help other people who would like to get in touch and start their own journey with Reflect Clinic.

Many thanks

Jayne
Clinic Manager

Rated 5 out of 5 stars

5 STAR

Only have great things to say about Mr Lambe and his team.
The service I received from start to finish was fabulous, from the initial consultation to the after care.
From the moment I first met Mr Lambe I felt at ease and completly trusted him, he was able to answer all my questions and concerns.
All the staff at the hospital were really amazing and made me feel at ease and were very caring.
Jayne rang me several times after just to make sure I was doing okay and was so surportive throughout the whole duration.
I can not recommend MR Lambe and his team enough.

14 June 2023
Unprompted review
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Reply from Reflect Clinic

Hi Tracey
Thank you so much for leaving your feedback. We are delighted that you are happy with your results.
we look forward to seeing you again soon.
Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

What a team

What a team. Having seen the amazing care and results the Reflect Clinic had provided for my sister, I felt I could give them the utmost trust and confidence to provide excellent care for me too.
From first contact with Reflect Clinic's Clinical Manager, through the pre-op consultations with Mr Lambe, to the operation day and post-op care it was all about me. My needs, my expectations, my worries. Nothing was too much trouble, my needs were met, my expectations surpassed and my worries waylaid.
I was made to feel like the Reflect Clinic's most important client and I wouldn't hesitate in recommending them or consulting them in the future.

3 July 2023
Unprompted review
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Reply from Reflect Clinic

Hello Lynda
Thank you so much for taking the time to write a review. You have been a machine of a patient, with great fast healing and perfect results. You have been a pleasure from our chat.
Thank you for letting us look after you.
See you soon
Jayne
Clinic Manager

Rated 5 out of 5 stars

There is only one Reflect Clinic

Thank you so much Reflect Clinic, Dr Lamb, Mr Apostolos, Jayne and all the aftercare team at Aset Liverpool.
After years of consideration I finally decided to undergo the operation which would relieve me of the years of aches and pains in my shoulders and neck. I had spent endless hours of Chiropractors, Physiotherapists, Massages, unfortunately none really helping. And now 3 months in besides having a smaller much more flattering cupsize I am pain free constantly! Long term saving time and money.
The service has been 5 star all the way with pre and post consultations and excellent aftercare. I cannot recommend Dr Lamb enough for his expertise and caring and compassionate approach. This of course resinates throughout his team. Thank you PB xxx

22 March 2023
Unprompted review
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Reply from Reflect Clinic

Hello PB
Thank you for your very honest review, we completely understand why you wanted the surgery and the results are remarkable. Such a big difference for you.
Thank you for trusting us to look after you.
Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Dr…

I wouldn’t hesitate to recommend Dr Lambe and his fantastic team. From the first consultation I was put at ease and was confident Dr Lambe was the right surgeon for me. On the day of surgery and post surgery care from the hospital has been fantastic. Special mention to Jayne who has given amazing support throughout. I am 6 weeks post surgery and I absolutely love my new boobs! I should have done it years ago. Thank you Dr Lambe, Jayne and the whole team.

11 May 2023
Unprompted review

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