Reflect Clinic Reviews 

356
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team members for their professionalism and caring approach. The primary surgeon is frequently highlighted for being informative, reassuring, and taking time to listen to individual needs. The administrative staff member receives consistent praise for their exceptional helpfulness, constant availability, and proactive communication. The entire process, from initial contact to post-operative care, is consistently described as seamless and reassuring. Customers feel well-informed and cared for, appreciating the personalized attention and clear explanations provided at every stage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

Consumers find service to be positive, with many reviewers describing the entire experience from initial... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the caring and reassuring... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to finally get breast augmentation after years of thinking about it booked in to see Mr Lambe . Who straight away helped me with my main concerns about surgery he listened and is very calm an... See more

Company replied

Rated 5 out of 5 stars

I am currently two weeks post-op and, slowly but surely, I’m feeling better every day. Whenever I’ve had any concerns, I’ve reached out to Jayne and have always been reassured straight away. Next week... See more

Company replied

Rated 5 out of 5 stars

It was lovely to see Mr Lambe again for my consultation this week. He is always so welcoming and listens to me. Mr Lambe answered all my questions for future surgery, he gives great advice never leavi... See more

Company replied

Rated 5 out of 5 stars

Had a procedure yesterday by doctor Lambe, he is such a lovely doctor and you feel safe with him. Anaesthetists were brilliant too. And as for Jayne nothing is too much trouble for her and she helps y... See more

Company replied


Company details

  1. Plastic Surgeon

Written by the company

Mr Gerard Lambe is one of The Best Plastic Surgeons In Manchester and specialises in female surgeries such as Breast Enlargements (also known as Breast Augmentation or Boob Job) Other popular surgeries are Labiaplasty, Mummy Makeover, upper blepharoplasty, and breast reduction. He has also performed world-class NHS surgery at The Christie Hospital in Didsbury where he leads the Breast Surgery Unit there. Reflect clinic operates out of HCA Wilmslow and The Spire Manchester.


Contact info

5.0

Excellent

TrustScore 5 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(356)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing! Highly recommend

I cannot recommend Mr Lambe, Jayne and the team highly enough and a especial my nurse Tracey who was super amazing on surgery day and the anaesthetist as being put to sleep was my biggest fear, but i didn't even know it was happening. From the first call, through to the consultation process and post surgery, the care and attention i have received from the whole team couldnt have been better. I am 1 day post opp and I cant wait to see my results. I would not hesitate to recommend Dr Lamb to family and friends. Thank you for an amazing experience wish id done it sooner.

16 January 2023
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Abbie

Thank you so much for taking the time to leave your review. We do understand the common fear of being put to sleep, and we are glad you had a good experience.

We can't wait to see the final results in a few week's time.

Thank you for choosing Reflect Clinic to look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Mummy makeover

Absolutely thrilled with my mummy makeover. I have never been so confident and happy.
I am now nearly 8 weeks post op.

23 November 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Victoria

Thank you for leaving us your feedback. We are delighted that you are happy with your surgery. Looking forward to seeing the final results.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Thanks to the whole team!

From my initial contact up to post-op communication I’m absolutely thrilled with the level of care from the reflect clinic team. I’m not fully healed from my surgery but I have absolute trust and faith that Mr Lambe will have achieved my desired outcome, he has really made me feel at ease throughout the process and really listened to my concerns and I’m really glad with my choice of clinic. Jayne (PA to Mr Lambe) and Adelina (nurse) have also been amazing in putting me at ease and metaphorically holding my hand throughout the process. Jayne especially has been so supportive during my recovery over the last few days, can’t thank her and the rest of the team enough. Can’t wait to see my final results in a few weeks!

4 January 2023
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Nay

Thank you for your lovely review, we try to hold everyone's hand after surgery, and we do completely understand that it is hard in the first few days and we wouldn't want you to feel alone.

We are delighted that you had a great experience, and you are now on the right side of the recovery.

Thank you for choosing Reflect Clinic.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

It has been 8 months since my procedure…

It has been 8 months since my procedure and I am thrilled with my results. Thank you Mr Lambe & Jayne for your care, patience and always having the time to explain every question I had regarding my procedure and post op. I definitely made the right decision with the Reflect Clinic X

8 December 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Lisa

Thank you for taking the time to leave a review. It is so important to prospective future patients to hear about your experience.

We are delighted that you are happy with your surgery and thank you for choosing Reflect clinic to look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Full tummy tuck

I had been considering having a tummy tuck for years, unsure of whether to go aboard where the prices were cheap but without the safety net that if anything was to go wrong I would be looked after. I have nothing against overseas procedures as I have friends who have had amazing transformations at a fraction of the price. After doing extensive research I found Mr Lambe and made an appointment. Mr Lambe and Mr Apostlos listened to what I was looking for and were able to say how we would achieve this. Everything was well explained followed up by a letter detailing the discussion which is good to reflect on. Jayne was able to keep me in the loop and answer any questions.Thank you for making me feel at ease. On the day of the procedure I was as calm as anything because I trusted Mr Lambe and his team to take good care of me. Mr Lambe and Mr Apostlos, anaesthetist and Aset Team thank you for taking such good care of me.The after care to date has been amazing, 9 weeks post op and I am hoping that by my next aftercare appointment the results of my procedure will continue to look amazing. I highly recommend Reflect Clinic to anyone considering plastic surgery.

13 September 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Pixie

Thank you for such a lovely review. We completely agree that you have a fantastic result and the outcome is perfect.

As your recovery continues the results will get better. Thankyou for being a great patient to look after.

see you soon

Jayne
Clinic Manager

Rated 5 out of 5 stars

So happy with the end result

Dr Lambe, Dr Apostolos, Jayne and all the team have done such a wonderful job, I am truly over the moon with my end result and couldn’t recommend them enough.
Thank you so much for everything, I absolutely love what you have done.

23 November 2022
Unprompted review
Rated 5 out of 5 stars

A thoroughly excellent experience

I cannot recommend Mr Lambe, Jayne and the wider team highly enough. From the first call, through the consultation process and post surgery, I felt listened to, appreciated and cared for. I am absolutely thrilled with my results, and my only regret is that I didn't have the surgery sooner. I would not hesitate to recommend to family and friends, and would encourage anyone who is thinking about surgery to call up for a chat; I guarantee you will come away feeling better for it.

28 November 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Claire
Thank you so much for taking the time to leave your feedback. We are so happy that you are pleased with your results and that you would recommend us.

Thank you for choosing us to look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

From the minute I made the decision to…

From the minute I made the decision to go ahead with my procedure and my initial consultation I knew I’d made the right decision. Speaking to Jayne on the phone and knowing she’d had the procedure done herself really helped to put me at ease and that was even before I had the pleasure of meeting Mr Lambe himself. He instantly made me feel at ease with his very relaxed manner, such a lovely softly spoken guy, he explained everything clearly so there really were no questions to ask from my perspective.
My op went ahead in March of this year and I haven’t looked back since, hands down the best decision I’ve ever made, my only regret is that I didn’t do it a lot sooner. I would definitely recommend Reflect Clinic to anyone.
Thankyou so much x

19 March 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Karen
Yes I completely agree with you, everyone says they wish they had done it sooner, I know I do. Thank you for leaving your feedback and your results are fantastic.

Thank you for choosing us to look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Absolutely fantastic from the first…

Absolutely fantastic from the first Consultation to the operation I had every confidence in Mr Lambe
I was obviously very apprehensive but I was soon reassured and my only regret was that I didn’t have it done sooner
The wonderful care and attention is second to none and with Jayne there every step of the way makes it so much easier
Thank you everyone at the hospital for being so kind and caring
Thank you for bringing me back to me

10 November 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Lindsey
Thank you for your kind words and for taking the time to write a review.
We try our best to treat every patient the same and we care a lot.

Thank you for trusting us to look after you and we are delighted that you are happy with your outcome.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

From my first contact with the team at…

From my first contact with the team at Reflect I have been so well looked after, Jayne and the team have been with me every step of the way offering support both medically and mentally throughout the process, Jayne has been at the end of the phone whenever I have needed her even just for chat. Mr Lamb and Mr Apostlos are both really lovely, down to earth, they are caring and most of all honest, they managed my expectations at the end of the day I am 56 and only Harry Potter could give me the body of a 20yr old. I am currently one week post op having had TT, breast uplift, mini arm lift and lipo. I am feeling really well, walking straight and have minimal pain. Everyone has said how amazing I look, my husband cannot believe the difference, however I am too much of a wimp to look in the mirror yet. Having said that through my clothes I could not have wished for a better result. I can’t wait to see the full change in a couple of months once the swelling has gone down. The service and care is second to non I cannot recommend the team enough. Thank you 🙏🏻 😊

9 November 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Jayne

Thank you so much for taking the time to write such a lovely review. You have been a pleasure to look after and we are only at the beginning of your journey. We can not wait to see how well you heal and see you're end results.

looking forward to watching you over the coming months as you settle into your new body. Thank you for choosing us to look after you and thank you for sharing your experience.

take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Highly Recommended Surgeon

I would like to thank Dr Gerard Lambe for the excellent care I received following my facelift procedure in April 2022. I cannot express how delighted I am with the outcome. The facelift has given me a younger appearance but more importantly it has boosted my self confidence. The surgery has left me with a natural but younger looking face. For anyone considering this, I would highly recommend Dr Lambe and Reflect Clinic.

9 April 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Ann

Thank you for your review, we are happy that you are delighted with your results and that you feel more confident with a younger rejuvenated face.
Thank you for letting us look after you.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

4 months post op and i couldnt be…

4 months post op and i couldnt be happier! Dr lambe and jayne were amazing and so supportive. All healed brilliantly with no issues. I am so happy with my results. Would definitely come back for anything else. Thank you all the staff at Reflect clinic.

28 July 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Thank you for taking the time to leave your feedback.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Best decision I have ever made……

Best decision I have ever made, only regret is not doing it sooner. I had breast augmentation and upper eye lid surgery back in September.
From the moment I met Gerard in my first consultation right through to the surgery I knew I had made the right decision and safe in the knowledge I was with one of, if not the the best surgeons in the country.
Gerard is supported by the Amazing Jayne!! From the first consultation through to the surgery and post surgery she is there with you every step of the way, was usually her checking in on me, than me ringing her! The continued genuine care and attention you receive from Jayne and Gerard is second to none. I really couldn’t recommend them highly enough.
The whole team at ASET Hospital where also amazing.
My recovery and results have been far beyond what I had possibly hoped for and cannot thank Gerard enough for what he has achieved for me.x

7 September 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Donna
Thank you for your very kind words, and for taking the time from your busy schedule to write it. You were a long time in the planning.
We are absolutely delighted with your surgery results you look amazing.
take care

Jayne
Clinic Manager

Rated 5 out of 5 stars

Could not have asked for more !

If I were able to give Mr.Lambe and his team, 6 stars I most definitely would. Every single stage of my journey from the consultancy, the surgery itself and the post op results and aftercare has been brilliant . Jayne is the most genuinely caring and efficient PA to Mr.Lambe and from day one I just knew I was in the best hands with him as my surgeon .I never felt pressured and I always felt fully informed by the team at Reflect so I went into surgery with complete confidence and I am now just buzzing with the results. I don't normally do reviews but felt I had to share my totally positive experience and yes 6 STARS from me !

10 October 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Jennifer
Thank you so much for leaving your feedback, it is so important to us and to future patients to hear about your experience.
You have been the perfect patient, you have been a delight to look after.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Amazing experience

Amazing experience!
Full care from all the staff from the first consultation to after the op!
The operation it’s self was a huge success and has left me very happy with it!
I would fully recommend this clinic to any family or friends!
Thank you to Mrs Bailey and Mr Lamb

10 October 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Matt
Thank you for your lovely feedback, and thank you for choosing us for your surgery. You have an amazing result and we are delighted that you are happy.
Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Mr Lambe is excellent...FACT

Mr Lambe is excellent...FACT!

From my first consultation and throughout the process, he explained what was happening and why. He was honest, professional, kind and incredibly supportive and my results are amazing. Highly recommended.

14 September 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi Tracy
Thank you for sharing your experience with us. thank you for letting us look after you.
Take care

Jayne
Clinic Manager

Rated 5 out of 5 stars

Amazing Team

I have thought about getting a tummy tuck for years, but I've never had the confidence to go ahead with it. After researching many surgeons, I finally decided to go for it. I found many great reviews about the reflect clinic and Mr Lambe, so booked a consultation and so glad I did. After the first consultation, I knew he was the surgeon for me. My husband and I travelled down from Scotland and straight away Mr Lambe put us both at ease about what surgery would entail and what kind of results to expect. I have never met a nicer surgeon, as he wanted make sure that I would get the best results. I booked in for a mummy makeover surgery, as this would help in finally seeing the result of my weight loss. I have never looked forward to having surgery, but was counting down the days with excitement. The morning of surgery, Mr Lambe and his team were great, chatting to me beforehand about what was going to be done and making sure that I was ready to go ahead. I stayed at the Aset Hospital and it was a great little hospital, where the team were very attentive and kind. I am now 4 months post op and I'm so happy with the results so far, and I've found the recovery a lot better than I expected. After 8 weeks I was able to start exercising again, and I've built myself back up into a regular routine, which is great. I can't fault Mr Lambe and his team as they have been great through the whole process. Even being so far away any queries I had Jayne replied to straight away, and I was able to do virtual consultations. It has been an amazing experience so far and I can't wait to see my final results.

29 April 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hello Collette
Thank you for your lovely review and thank you for coming from Scotland for your surgery with us. We are delighted with your outcome and it's so lovely to hear that you have had a great experience.

We are happy that you are back to normal and you are feeling confident in your new self.

Looking forward to seeing you for the final review.

Take care
Jayne
Clinic Manager

Rated 5 out of 5 stars

Absolutely phenomenal

Absolutely phenomenal!

I have pondered for years on getting surgery and after doing lots of research I came across Gerard, and I can say I was definitely not disappointed. I was nervous contacting at first and filled in a ‘contact us’ form via the reflect clinic website. I received a response pretty much straight away from his Clinic Manager, Jayne. She was very friendly and put me at ease straight away. Jayne was honest from the outset about everything I needed to know and she was really supportive and empathetic to my initial anxiety about discussing the procedure. We got a consultation booked in with Gerard really easily too :)

On the day of consultation I was very nervous, I was initially anxious about having a male surgeon for this sort of surgery but he put me right at ease. Gerard was again very honest and reassuring and great to talk to. I didn’t feel embarrassed at all even when I had to talk through and show what I would like doing. I trusted Gerard immediately and even more so when he mentioned he had daughters and that he ensures to treat his patients just as he would want his daughters to be treat in the same situation. He listened to all my concerns and give me all the information I needed. This really made me feel like he was the right surgeon for me.

My surgical appointment had to be changed several times due to personal commitments. Jayne was super accommodating and understanding about this and she really went out of her way to ensure I got a suitable date to fit in with my schedule.

On the day of surgery I was super nervous. The whole situation was relatively weird I won’t lie. The nurse at the hospital doing my pre op checks was lovely and really down to earth. She really took good care of me and did everything possible to put me at ease as well. When I went into the theatre and lay down on the bed my legs were shaking so much with nerves I couldn’t keep them still! However, not even 5 minutes in and I was relaxed like you wouldn’t believe. Gerard and the other medical staff in the room were again very reassuring. Once settled, I was literally trying not to fall asleep I was that relaxed! I didn’t expect that for sure! Ha Gerard chatted to me throughout the surgery and let me know how it was going and what he was doing which was again very reassuring. The surgery was over before I knew it and every aspect of it was a pleasant experience so to speak.

I am now 2 days post op. The care and support I have received from Gerard, Jayne and the hospital staff has been phenomenal! I cannot fault at all. And I cannot thank Gerard enough, he’s an angel! And a very lovely one at that too!

15 July 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hello Anastacia

Wow, thank you for your fantastic feedback. You will know how important the feedback and reviews are to patients who are looking for this type of surgery. We value every word. and thank you for being so honest and opening up about it.

We are so happy that you are happy with your surgery. Once you have fully recovered you will see the end results and we are sure you will be very happy. This is one of our most popular surgeries.

Thank you for choosing us to look after you, you have been so lovely throughout.

take care

Jayne
Clinic Manager

Rated 5 out of 5 stars

Mr Lambe and Jayne are the dream team

Mr Lambe and Jayne really are the dream team.
After my second c section I always hated my c scar and the excessive pouch I had. I decided to go to have a consultation after seeing the pictures a former patient showed me. It took a few month to get an appointment but it was worth the wait. Mr Lambe was understanding and told me what would work best for me which was full tummy tuck with lipo. I knew immediately he was the right surgeon for me he knew what I wanted why and explained everything to me.
The day of my operation I met all the team and they explained again what was going to happen. I had my operation at HCA wilmslow and the nurses and the person in charge of the menu were amazing.
I had my operation three weeks ago and already I can already see the results. The scar looks neat and has healed with no issues
Jayne has been my rock through the days and weeks after any question I had she could answer advise no matter how silly.
If you like me have been thinking of taking the plunge Mr Lambe and team are the right people. I cannot wait for the final result.
Thanks it has been life changing

2 July 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hello
Thank you so much for writing such a lovely review. You have been a pleasure to look after, you were very clear about what you wanted we just helped you get there.

You have an amazing result and you are not even fully recovered yet. still, a way to go but such a good result you have.

Thank you for choosing us to look after you. see you at your next follow-up.

Jayne
Clinic Manager

Rated 5 out of 5 stars

I can honestly highly recommend REFLECT, the team are truly A Class

After having breast implants 14 years ago they were in desperate need of being replaced due to rupture.

After personally suffering severe trauma in my life due to hospital negligence I had been putting off surgery as I was utterly terrified. Over a period of 3 years I had seen countless surgeons, all of which I walked away from, I was starting to think I wouldn't ever be happy with any surgeon due to my fears. I came across Reflect after months of researching different clinics, I made contact with Jayne the clinic manager who is utterly lovely, from the outset nothing was too much trouble for her. After months of trying to schedule a consultation due to Covid restrictions and then a number of rescheduled appointments on my behalf, I finally got to see Mr Lambe, from the moment I sat down, I felt relaxed, his whole demeanour was so different to any other surgeon I had seen in the past, I knew he was the right surgeon for me.

I explained my worries and previous trauma and Mr Lambe was understanding and empathetic, he listened and gave me options the whole time speaking in layman's terms. I was made to feel that none of my questions or fears were silly. There was absolutely zero pressure whatsoever.

Once I had decided on the surgery, Mr Lambe referred me to a specialist councillor to discuss my fears - something which I had never come across with ANY other surgeons.

The support pre-op from Jayne surpassed expectations, going over and above her job. She is knowledgeable, supportive, caring and reassuring.

The day of the surgery the fear kicked in and the whole team at ASET were tremendous.

Post surgery, there has been minimal pain, constant contact from Jayne and post op appointments arranged.

I can honestly highly recommend REFLECT, the team are truly A Class

16 June 2022
Unprompted review
Reflect Clinic logo

Reply from Reflect Clinic

Hi LC

Thank you so much for leaving us this great feedback. From the first phone call in 2019 I knew we would be able to help you, covid got in the way but in June 22 we made things happen.

Each patient is different in so many ways but you were complicated due to past experiences. We had to get you in the right place to have the surgery and we had to be at your pace.

We use Leanna to help us and she is a great part of our team, which I know you found helpful.

Thank you for trusting us to look after you and to help you get over the fear so we could fix you. Thank you for recommending us to your friends. I am looking forward to seeing you at your follow-up.

Take care
Jayne
Clinic Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look