Reflex Mastercard® Reviews 10,573

I had the pleasure of being assisted by Charles Fletcher. Not only was he a master class in professionalism but he was also patient and knowledgeable. I sincerely appreciated his clarity. I am expe... See more

I’ve had ongoing issues with Reflex Credit Card and was honestly feeling frustrated after multiple attempts to resolve them. But today, I had the pleasure of speaking with Andrew and it completely cha... See more

My problem was resolved quickly and efficiently by a friendly worker named Brian Delubo (I think that was his last name). Just needed to remove an authorized user and he took care of it quickly so I c... See more

Although I had to be given to different departments when I finally got the correct person he was VERY HELPFUL AND REVERSED THE LATE FEE I WAS CHARGED. I tried to pay a week earlier but since I was wai... See more

Christian Angelic helped remove the block on my cards (my FIT and REFLEX) and was very polite, quick, efficient and informative in regards to the policy the cards have when returned payments are done!... See more

Your associate was professional, courteous, and efficient in clearing ip6my concerns in less than 5 minutes I hope all your people are that well trained . Thanks ag6 William Stearns

Your representative answered all my questions in a professional and courteous manner. He was patient with me as I had mislaid my new card and wanted to find it. No problem. Very commendable employe... See more

I spoke with a representative and told her that I was charged a return fee for 30.00 for a payment method that is not attached he’d to my auto pay method in seeing I pay on time and never miss a payme... See more

The agent said I had a beautiful name first of all! And secondly, she answered my questions in the most professional, polite and efficient way I saw fit. Thank you Reflex Mastercard!

Advocate was able to answer my questions and concerns about an schedule payment,did not process on time for due day. I scheduled a new payment today, and was not showing updated. Advocate assisted m... See more

I was on hold for a good bit of time but once I got through both customer service reps were friendly and knowledgeable and helped me in just a couple of minutes.

I have been in the Veterans Hospital in Minneapolis, Minnesota and I was late in making a payment. Also the Government is closed therefore I am not receiving my Veterans check. So I was helped very... See more

The gentleman who answer my call was one of the most congenial people I have talked to in a while. He was so thorough and polite with all his questions and the service was 100% plus, but the most impr... See more

Customer service rep very helpful. The reason I am cancelling is because I am getting charged fees for a card I can’t even use as I never received a new card after the one I had expired in 2024.

Customer service representative was very knowledgeable and honest, patient as I asked many questions, kind and professional and her tone was very pleasant. She did not come across as she was trying to... See more

I really enjoyed talking to Zahnare...she was very pleasant to talk to and all of her help and kindness... and answered all of my questions and fixed my issue... and I am always so grateful to talk to... See more

Fast and Excellent customer service. Explained the difference of the charges and credits to my account associated with fraud protection. Helped me understand that all the unauthorized charges were bei... See more

What made my experience great, was the Customer Representative, she was not only professional, but she was also kind. A resolve to the issue was found quickly which helped to relieve the issue and ten... See more

Absolutely terrible! Not only do they charge you a yearly fee of $125, they also charge you a monthly fee of $15. On top of that if you don’t make your payment by 5 o’clock on the day it’s due they... See more

Company states no phone # on file. Umm there is a phone number on file. I was told to send email to back office which I did with a copy of phone bill so they could see my # never changed. All I do... See more

The process to make a payment online was very easy. The agent who assisted we was very professional and quick. So, I recommended to people to use it.

Quick and fast service with the rep. You all need to have representative as a option at the same time as you get your balances

This young lady was very experienced and much more helpful than the previous individual I spoke with. I greatly appreciate her assistance in guiding me through a difficult situation and allowing me to... See more

Please don't waste anytime getting this card. Credit Karma recommended this card and it was probably the worst card I have ever had. I would strongly recommend not getting it. They closed my account w... See more

My Reflex Rep was very understanding of my issue do to the Government shut and was was going to wave my late charge. Thank you

Th agent that help me was very knowledgeable with my situation and was helpful in reaching a solution!!

She was very polite and explained everything very patiently. I really appreciate her service.

called and agent immediately waived the late fee on account.very Professional and a great exper

I am doing well except its early and i am awake. Can i get a virtua card to use for online purches until i get my card in th mail

I would rate reflex to be excellent 10/10 highly recommend because they are always concerned about your ability to not be able to pay and have flexible payment arrangements to help you get back on you... See more

This time I had the best service in long time I really appreciate the help and the patience to help me with my situation thank you so much….

When I asked if they would wave my late fees so I would be back on track he was very friendly , he was.very concerned . He did all he could to get me back on track.I have been with Reflex for quite so... See more

The customer service agent I spoke with today was very friendly, professional and efficient. She was patient with my questions while assisting me.

Had my problem taken care of easily and quickly. Very friendly customer service!

She was wonderful and was able to resolve all my credit cards issues. She was very acknowledged.

You need someone to take the call when a customer needs help not the robot.

The rep really took the time (and patience) to break everything in my statements for the past 2 months down for me. I truly appreciate her!!

Declined despite adequate credit for gas. Unreliable. Fraud filters created denials at merchants within a 1 mile radius on a Sunday morning. I closed 1 card and anticipate closing this one as well.

Customer Service representative was horrible, didn't help me with my issue and she gave me bad information!!

Had a hold on my account for security purposes. Christian was awesome in assiting me getting it resolved.

I was able to get assistance with my current situation and was provided with a workable solution.

Transition was issue free, the card services team that assisted me was quick and professional.

I have a reflex card in which the interest is about 45 a month plus their new monthly fee.. With that being said as a customer of 4 years , I expect better customer service . I paid my March bill..... See more

I thought issue was resolved but I am still getting emails stating that my card payment is late, even though I sent bank confirmation showing that payment was made.

Wonderful representative! Knew her job very well and helped me resolve my problem quickly.

Christine, the representative I was most fortunate to handle my issue, was friendly, understanding, sympathetic, knowledgeable, respectful and helpful. She was able to explain everything to me clearly... See more

Well spoken and courteous customer service assistance. Easy fix to my account problems!

My elderly Mother has been a customer of Continental Finance (Reflex Mastercard) for several years. Over a year ago, she hired a local company to apply a Sealant and fill in cracks that were no longe... See more

Awesome customer service. Friendly, courteous! Answered my question quickly!!

Great Credit Card company to work work with. Excellent customer service.

Was really helpful and willing to help get the problem resolved.

She was so nice and understanding about my problem

The agent was super helpful with helping me understand my hardship program.

I received my card after being approved. I activated it online and it showed in my portal. I tried to use it once at the store and it got declined, I thought oh well new card maybe I needed a pin. A m... See more

Rep had patience and was very understanding about the situation.

The operator was very helpful and quickly took care of me and account