I had a great insight from Karen, in the ways to approach our project. Our budget is very tight and I have been worried on the overall cost. She broke everything down in to next steps and how to appro... See more
Company replied
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See what reviewers are saying
When Jon came to give me a quote he spent time looking in detail at the property and what needed doing. He replastered my hall which involves repairing a cracked arch and stripping back a section to b... See more
Company replied
Poor aftercare Although happy with most of the work on a major refurbishment, some of the finishing and all of the follow through has been very poor. We have had to chase for months for a proof of... See more
Company replied
Haven't got as far as the building stage yet but help and guidance so far has been excellent. Assistance and advice with regard to architect's plans, fire escape strategy, structural analysis etc ..... See more
Company replied
Company details
Written by the company
Refresh Renovations was established to change the way the world renovates. Gone are stressful, delayed, and poorly executed renovation projects. In their place are well-planned, well-managed, and well-communicated, renovation projects that deliver on the vision you have for your home. Our streamlined approach focuses on thorough consultation and planning stages, combined with transparent communication from start to finish. We put the homeowners’ experience first and aim to deliver a stress-free and enjoyable renovation you can be proud to show off. Throughout this process, your local Renovation Consultant will be your single point of contact, coordinating everything from reliable contractors and suppliers to consents. They’ll work hard on your behalf to monitor and manage your schedule and budgets, keeping you updated every step of the way.
Contact info
Rufford Court Wellow Road, NG22 0DF, Eakring, Newark, United Kingdom
- 0800 098 84 17
- info@refreshrenovations.co.uk
- refreshrenovations.co.uk
4.1
Great
83 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
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Would recommend
We are very thankful for Alana’s professionalism and efficiency. Although we ended up not going through with this company we found the process was great.
We will indeed recommend the service to others as if we had known about this offer, at the start of our renovation journey, we would have definitely have chosen this path. We think it might save lots and lots of headaches! Thanks
19 September 2022
Unprompted review
Reply from Refresh Renovations United Kingdom
Hi Rita & Sergio, The team at Refresh Brighton are thrilled to hear such great feedback, we always aim to deliver the best experience possible at every stage of our process! Please keep us in mind if you are ever renovating in the future. - Refresh Renovations
I appreciated working with Le Roi…
I appreciated working with Le Roi massively.
He did his absolute best to manage my project. Very responsible and responsive.
5 September 2022
Unprompted review
Reply from Refresh Renovations United Kingdom
Hi Matt,
Thank you for your feedback, we aim to make sure our customers feel taken care of every step of their project. See you again soon! - Refresh Renovations
Terrible Customer Service
Update: Following the below review, the company then offered us money to take it down. I think that sums up the company that they are - who knows how many negative reviews have been removed based on them paying people off.
My wife and I are both bitterly disappointed, frustrated and unhappy with the service we have received from Refresh Renovations.
We raised our budget from the very beginning, ensuring before we committed that we had enough to achieve our goals and that we weren’t being unreasonable. The Refresh representative even contacted both Directors (Roger and Tracy) to ensure our budget was along the right lines before progressing forward.
After months of going over designs with the team, we then met to review the estimation report. Taking into account we de-scoped a bathroom and were aiming for a basic spec, the report still came out over double our top budget.
One of the things we were most disappointed by was that no one brought up the project coming in massively over budget until we had to say it to Roger and Tracy. They have acknowledged in subsequence emails that they knew budget was of upmost importance to us, yet it was still mentioned by no one until we said something and even then it felt like nobody really understood how ridiculously over-budget the quote was. This is extremely poor customer service. Either they both decided to ignore it or they just didn’t bother to look at our file. Both are unacceptable. We feel like we have been misled into getting the initial report done.
We hope that going forward their team will take our feedback on board and that other customers do not have the same experience- we have wasted time and money on this- neither of which we can get back.
12 July 2022
Unprompted review
Reply from Refresh Renovations United Kingdom
Hi Stephen, we appreciate you taking the time to share your concerns with us and are disappointed to hear this feedback. We think it is important to highlight how Refresh Renovations are working towards changing the way the world renovates and de risking projects for our customers globally.
The Refresh process allows our teams to work with our customers to identify the feasibility and costs of a project by going through a 5-step process. The planning costs are broken down and are paid for each step of the way so it allows our customers to decide if this is a project they can pursue within their budget range. This is essential, as it is impossible to understand what a project might cost prior to this work being carried out.
The concept and feasibility stage focuses on the concept plans, if the project is going to be feasible and an estimated cost of the project. Should it be progressed to the next stage the project progresses into the working drawings & costing stage, during which we will produce a build ready briefing documentation, construction plans and fixed price so we can move into the build stage.
If at the concept & feasibility stage the project costs come in over your budget range this supports our customers to make the decision to review their requirements and change the specifications to meet their budget or they may wish to hold off proceeding further until they can afford their ideal project outcome. We can understand the disappointment that you may have felt when you saw the costs we provided you with and that these were still over your budget, this is why Refresh exists to support homeowners in making these decisions so we reduce the risk of a budget blowout halfway through the build of a project. We do not want to promise you a price for a project that we know cannot be achieved, and we can only understand that after the concept & feasibility stage.
If a customer does not wish to proceed to build for whatever reason, it is included in our contracts that they will receive the drawings and all project documentation that is produced within the stage that has been completed. These are still available for you to hold on to if you wish to review these at a later date.
We value feedback like yours as it gives us an opportunity to see how we can improve our customer service and review how we communicate the Refresh offer and processes.
We have reviewed your project and found that everything was delivered to you in line with your contract and shared these findings with you, however If you would like to share any further feedback please give us a call on 0800 014 8293 or email us at info@refreshrenovations.co.uk
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