Refuah Medical Centre Reviews 

188
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient service, noting that medical appointments, consultations, and necessary treatments are handled remarkably quickly without experiencing long waiting times. Reviewers often describe the medical staff as exceptionally kind, professional, and attentive, successfully creating a calming, respectful, and supportive environment for patients. Though some reviewers noted occasional difficulties with specific procedures or felt that certain aspects of the care lacked full professionalism, the vast majority of consumers remain extremely satisfied. People consistently mention how helpful and reassuring the entire team is during stressful situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing deep appreciation for the fast, highly efficient... See more

Staff

Clients share positive opinions on staff, frequently highlighting the incredible care, kindness, and... See more

User experience

Users describe positive interactions with user experience, highlighting how arranging appointments is quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was extremely happy with the efficient service. staff were extremely child friendly . My daughter broke her hand but it was a fun memorable experience with such staff members. Only downside for me i... See more

Rated 5 out of 5 stars

I have seen Mr friesel for a bloodtest and i have been on bloodtest last year over 50 if not more. Moat of the nurses doctor are struggling wich my vanes and hav it difficult but here Mr friesel had... See more

Rated 5 out of 5 stars

Amazing service! I came in with my daughter, who had a dislocated elbow, and the staff were incredibly professional and kind. They treated her quickly and efficiently, we were all sorted and out withi... See more

Rated 5 out of 5 stars

As a New Zealander on holiday needing medical assistance with a broken ankle I can not fault the service I received. Prompt, polite and extremely helpful and thorough. A difficult situation made very... See more


Company details

  1. Medical Diagnostic Imaging Centre
  2. also in
  3. Clinic
  4. Medical centre

Written by the company

Refuah Medical Centre is built to accommodate the growing need for quality medical facilities in the area. We understand that waiting for long periods of time in A&E and to see a doctor isn't always an option, so we aim to relieve some of the burden. The centre is outfitted with state-of-the-art medical equipment, including, X-Ray, ultrasound and plaster room facilities. The centre comprises a private GP clinic and a walk-in minor injuries unit open till late.


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(188)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff

The staff's friendly and thoughtful approach created an atmosphere that made my daughter feel safe, comfortable, and valued.

4 April 2025
Rated 5 out of 5 stars

Needed an urgent appointment

Needed an urgent appointment, the doctor was kind enough and stayed after hours, diagnosed the problem instantly, and I walked out with 4 creams, avoiding the need to go and queu in the pharmacy.

6 April 2025
Rated 5 out of 5 stars

Great experience. Would recommend.

Such a good experience. Was worried I’d broken my foot and needed a scan. The doctor gave me a consultation and said it’s a severe sprain. Also said there was probably no need for a scan - I’m always conscious of private companies insisting on additional items to inflate the bill. Not here. Highly recommend. Lovely service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Nice, neat and calm.
Professional secretaries.
Appointment at a time that suits me.

Thank you:)

11 March 2025
Unprompted review
Rated 5 out of 5 stars

The best thing I ever did was seeing Dr Kahen

I am very happy to have consulted Dr Kahen at Reufah Centre. He was very patient while I attempted to explain my problems. He was very understanding, helpful and thorough, and also very reassuring and empathetic my various ailments. I left his surgery feeling very satisfied and with much relief that at last a medical practitioner understood my worrying issues which causes me great anxiety. I am very pleased and satisfied with my experience and would consult him again. I would certainly recommend the service to others.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Called and got an appointment straight…

Called and got an appointment straight away fir same day. Very thorough consultation & was referred immediately to hospital A&E which made the process alot easier than just walking in. Very good value for money

9 March 2025
Unprompted review
Rated 5 out of 5 stars

excellent care

We called for an appointment and got one shortly. We were seen by a very good and thorough doctor. He gave us antibiotic.

28 February 2025
Rated 1 out of 5 stars

took me more then 2 hours for a minor…

took me more then 2 hours for a minor injury

4 February 2025
Refuah Medical Centre logo

Reply from Refuah Medical Centre

We're very disappointed that you have left this review. After checking our records, you were actually only waiting for one hour, not two. You were seen straight away by our MIU doctor who referred you for an X-ray. There were three other patients having X-rays before you and that is why there was a one hour wait. Although it is unusual for there to be a one hour wait, we consider this to be well within an acceptable service level for a walk-in centre. In comparison to an NHS walk-in centre's average wait times, our private clinic is by far a more preferable option for patients willing to pay. I'm sorry you do not see the value in this.

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