I haven't received any money as yet, however, these guys have been very professional, keeping me updated all the way. The form was so easy to complete, a few personal details and they came back to me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found everything I’ve had for car finance and now waiting to see what comes of it. I don’t remember being told about commissions the dealership would take from my agreements, so very hopeful
Company replied
Heard the advert a few times and didn’t really think it could take only 60 seconds so didn’t bother. Finally did it after hearing it again (thanks Rugby Pod) and wow really did only take 60seconds!! V... See more
I was watching a podcast, Rugby Pod and Jim Hamilton and Andy Goode recommended Refund Club. I clicked the link, entered my details and now wait to receive the big bucks that I'm apparently owned from... See more
Company details
- #119 of 158 best companies in Legal Services
Written by the company
The Refund Club helps people discover whether they may be entitled to financial refunds or compensation quickly, clearly, and with expert support. As a specialist client claims support company, we guide clients through each step of the early claims process, from eligibility checks and information gathering to preparing cases for submission to our trusted legal partner, Sandsford Law Ltd, regulated by the Solicitors Regulation Authority (SRA). We’re committed to clarity, efficiency, and trust. That means transparent communication, a smooth onboarding experience, and regular updates so clients always know exactly what’s happening with their claim. Our goal is simple: to make starting a claim straightforward, supportive, and stress-free from day one.
Contact info
3rd Floor, 45 Albemarle Street, Mayfair, W1S 4JL, London, United Kingdom
- 0203 442 4262
- trustpilot@sandsfordlaw.co.uk
- refundclub.co.uk
Have you had a car finance?
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Refund Club
Dear Mr Sear,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process quick and easy to navigate. We've worked hard to make checking for potential motor finance claims as simple and straightforward as possible.
Thank you for choosing Refund Club.
Reply from Refund Club
Dear Mr Carroll,
Thank you for taking the time to leave us a 5-star review and for choosing Refund Club.
We're delighted to hear that you found the process quick and easy – that's exactly what we aim for. We've worked hard to make checking for potential motor finance claims as straightforward and hassle-free as possible.
Thank you again for your feedback, and we look forward to assisting you throughout the claims process.
Kind regards,
Refund Club
Thank you for keeping me updated on the…
Thank you for keeping me updated on the progress of my claims.
13 May 2026
Reply from Refund Club
Hi Debbie,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that you have found our updates helpful. We understand how important it is to keep clients informed throughout the motor finance claims process, particularly given the ongoing FCA review and the timescales involved.
We will continue to keep you updated as your claim progresses and will let you know as soon as we receive any significant updates from the lender.
Thank you again for your feedback.
Refund Club
Reply from Refund Club
Dear Mr Bain,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process very easy to use and would recommend us to others. Feedback like this means a great deal to our team.
Thank you for choosing Refund Club.
Well worth using these guys and gals
12 May 2026
Reply from Refund Club
Hi James,
We're delighted to hear that you feel we're well worth using. Our team works hard to make the process as straightforward as possible while providing helpful support and regular updates throughout.
Thank you for choosing Refund Club.
So far so good
So far so good. I have not received any refund yet, but looking forward to getting one
11 May 2026
Reply from Refund Club
Hi Stephen,
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that everything has been good so far. We completely understand that many clients are keen to know when refunds may be paid.
The FCA has now confirmed its motor finance redress scheme, with average compensation estimated at around £830 per eligible agreement. However, not every agreement will qualify, and any refund will depend on the lender’s review and whether the agreement meets the scheme criteria.
The FCA has indicated that compensation payments are expected to begin later in 2026 and continue as claims are assessed and processed.
We will continue to monitor the position closely and keep clients updated as soon as we receive further information from lenders.
Kind regards,
Refund Club
Reply from Refund Club
Dear Mr Frankland,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear your positive feedback and greatly appreciate your kind words.
Our team is committed to providing a straightforward and professional service, so it's wonderful to know that your experience has been a positive one.
Thank you for choosing Refund Club
Reply from Refund Club
Dear Mr Carter,
We're delighted to hear that you found the site clear, professional and easy to use. Our aim is to provide a straightforward process that allows people to check for potential motor finance claims quickly and with confidence.
Thank you for choosing Refund Club.
My personal experience was disappointing and concerning
My personal experience was disappointing and concerning.
I signed up for a motor finance claim but cancelled very shortly afterwards, well within the 14-day cooling-off period (within approximately 30 minutes of initial acceptance). I sent written cancellation to the published cancellation email address and separately withdrew authority for Sandsford Law / Refund Club to act on my behalf.
A few days later I received written confirmation from a Customer Service Manager stating that my cancellation had been “processed”, that no cancellation fee was payable, and that Sandsford Law would “take no further action” on my behalf.
Despite this, I subsequently received multiple emails stating that various motor finance claims had been “accepted” and would be prepared for submission to lenders.
I have now had to raise a formal complaint to seek clarification and confirmation that no action was taken after cancellation.
I can only comment on my own experience, but based on this I was left with little confidence in the internal communication and administration processes.
15 May 2026
Unprompted review
Reply from Refund Club
Dear Mr Baguley,
We’re sorry to read your review and to hear about your experience. We appreciate you taking the time to provide detailed feedback.
We completely understand why receiving further communications after being advised that your cancellation had been processed would have been frustrating and concerning. We recognise how this could create uncertainty and affect your confidence in our processes.
Following your review, our Operations Manager personally reviewed the matter internally and has also attempted to contact you directly to better understand your experience and provide clarification. From our review, we can confirm that your cancellation request was received and processed, no cancellation fee is payable, and your authority for Sandsford Law to act on your behalf was withdrawn.
We would also like to provide reassurance regarding what appears to be your main concern. We can confirm that no lenders were contacted and no claims were submitted or progressed on your behalf following your cancellation request.
During our internal review, it appears that despite your file being earmarked for cancellation, some communications may have continued while parts of our internal cancellation process were being transitioned. We appreciate that this should not have created uncertainty or concern.
We understand that trust and communication are extremely important and we take feedback such as this seriously, as it helps us identify opportunities to improve our processes.
As we have been unable to speak with you directly, we would still welcome the opportunity to discuss any remaining concerns. Please feel free to contact our Operations Manager, Elizabeth, directly on 0203 435 7379, who would be happy to discuss this further.
Thank you again for bringing this to our attention.
Kind regards,
Refund Club
Reply from Refund Club
Dear Mr Moses,
Thank you for taking the time to leave us a 5-star review,.
We're delighted to hear that you found our service honest and direct. We believe in being transparent with our clients and providing clear information from the outset, so it's great to know that this came across in your experience with us.
Thank you for choosing Refund Club.
Awaiting results, but okay process so far
Had issues attaching my photo ID initially, but they acknowledged the issue quickly and was resolved. Have had contact with the company also, all seems good so far. May amend to 5 stars if the case comes to a happy resolution
7 May 2026
It was made easy to understand and the…
It was made easy to understand and the instructions were spot on.
13 May 2026
Reply from Refund Club
Hi Customer 4,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process easy to understand and that the instructions were spot on. Making the process clear, straightforward and user-friendly is something we place great importance on, so it's wonderful to receive feedback like this.
Thank you for choosing Refund Club.
Reply from Refund Club
Hi Pauline,
Thank you for taking the time to leave us a 5-star review.
We’re really pleased to hear that you found the process quick and easy to complete. We appreciate your feedback and look forward to supporting you throughout your claim journey.
Many thanks,
Refund Club
Reply from Refund Club
Hi Elsie,
Thank you for taking the time to leave us a review
We’re delighted to hear that you found the form quick and easy to complete.
We really appreciate your feedback and are pleased that the process was straightforward for you.
Many thanks,
Refund Club
Reply from Refund Club
Hi Paula,
Thank you for taking the time to leave us a review.
We’re pleased to hear that you’ve had a positive experience so far. We appreciate your comment regarding compensation and, while not every agreement will result in a refund, we will continue progressing your claim and keep you updated as soon as we receive any further information from the lender.
As our service is provided on a no win, no fee basis, there is nothing for you to pay upfront and nothing to lose by having your agreement reviewed. If your agreement was affected, we will work to help you recover any compensation that may be due.
Many thanks,
Refund Club
Reply from Refund Club
Dear Mr Prince,
Thank you for taking the time to leave us a 5-star review.
We’re really pleased to hear that you found the process speedy and easy to complete. Depending on the lender involved, we may also be able to provide an early indication as to whether your finance agreement may have been affected by a Discretionary Commission Arrangement (DCA). So, please take the time to review our updates.
We appreciate your feedback and look forward to supporting you throughout your claim journey.
Kind regards,
Refund Club
Reply from Refund Club
Hi Aidan,
We're delighted to hear that you found the process quick, easy and simple. That's exactly what we aim for when helping customers check for potential motor finance claims.
Thank you for choosing Refund Club. We appreciate your feedback and look forward to assisting you throughout the claims process.
Kind regards,
Refund Club
Reply from Refund Club
Hi Frances,
Thank you for choosing Refund Club. We look forward to assisting you throughout the claims process and keeping you updated along the way.
Kind Regards,
Refund Club
Wasn't sure refund club was Sandford…
Wasn't sure refund club was Sandford that many waiting on the a piece of the cane sort it out or not l will get someone else to do it
10 May 2026
Reply from Refund Club
Dear Mr Ross,
Thank you for your feedback.
We’re sorry to hear about your concerns and would like the opportunity to discuss these with you directly. We have attempted to contact you several times using the details currently held on our file, however unfortunately we have been unsuccessful in reaching you.
For clarity, Refund Club is a trading style of Sandsford Law.
We appreciate that the current position regarding motor finance claims and the FCA review process can be frustrating for customers awaiting further updates. However, we would welcome the opportunity to address any concerns you may have and provide clarification on your claim.
Please feel free to contact our Operations Manager, Elizabeth, directly on 0203 435 7379 at your convenience.
Kind regards,
Refund Club
Reply from Refund Club
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found the process easy to use and that you received a quick outcome from the initial review. We work hard to make checking for potential motor finance claims as simple, efficient and user-friendly as possible.
Thank you for choosing Refund Club. We look forward to assisting you throughout the claims process and keeping you updated along the way.
Kind regards,
Refund Club
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