Refurbmac 

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See what reviewers are saying

Rated 1 out of 5 stars

Avoid these people at all costs. They are scammers. They never sent my Macbook Air and when I requested a refund, claimed to have sent it in January, but it wasn't until I actually initiated court pro... See more

Rated 5 out of 5 stars

Ordered a mac mini, Grade C which had a minor mark on it. Barely noticeable whatsoever, very happy. Came with updated MacOS, fully unregistered and unused. Basic packaging but that is to be expected.... See more

Company replied

Rated 5 out of 5 stars

Refurbmac is great. It gives people a chance to recycle their old items that would otherwise be wasted and at the same time enables them to use the money to buy something they've not, Even better it g... See more

Rated 1 out of 5 stars

Don't waste your time and money on that scam. After 6 working days after making an order, I contacted them several times - email - unresponsive, phone - unresponsive I called 10 times, online chat - t... See more

Company details

  1. Computer Shop

Information provided by various external sources

We provide a variety of refurbished Mac products such as Macbook, iMac, Mac Mini, iPad, iPhone, accessories and more at unbelievable prices.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My charger give up one me bought…

My charger give up one me bought charger from online website and it was cheap and not working enough seemed to be cheap and not working well. My classmate recommended me refurb Mac i bought refurnished(used) charger from them. its second user but genuine an i am happy with my purchase.

25 March 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your time and money on that…

Don't waste your time and money on that scam. After 6 working days after making an order, I contacted them several times - email - unresponsive, phone - unresponsive I called 10 times, online chat - they replied that my order was going to be sent out 4 days later after 6 working days they said they would dispatch, contacted them on the day and got a response that it's still under processing and will be dispatched between 2-3 days!! JOKE! Don't bother buying from them, they were already reported as fraud to my bank.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Mac Mini (M1)

Ordered a Mac Mini (M1) to be delivered in 5 working days. It arrived even sooner and seems to be in good working order. As soon as it arrived, they emailed me to check if I was happy with the purchase. No complaints here.

19 January 2024
Unprompted review
Rated 3 out of 5 stars

Macbook arrived in perfect condition…

Macbook arrived in perfect condition looks like new , brought for a Christmas present for my daughter which she is going to love ! Delivery took longer than I expected but customer service have responded to promptly each time and resolved each issue and worry I had . Not set up yet as a Christmas present but so far I’m very happy with my purchase and the price and already considering treating myself to a MacBook too.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Beats headphones

Order no. RFB2000002070. I bought some beats headphones which were in great condition and arrived quickly within a week - will definitely use their service again!

25 November 2023
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Had the same experience as many recent reviewers. Not possible to get in contact, no goods.

Now have to get the credit card company to refund.

Avoid like the plague

19 October 2023
Unprompted review
Rated 1 out of 5 stars

DONT USE THIS COMPANY..

DONT USE THIS COMPANY... seems to be a scam. Ordered a Macbook pro over 4 weeks ago for nearly £900 and has not arrived. No one replies to emails or pick the phone up. Reporting them to Fraud if nothing is resolved very soon!!

5 July 2023
Unprompted review
Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. I ordered my product three weeks ago. I did not receive an email confirmation. They have no customer service. The product has been delayed for 3 weeks and endless promises have been broken. I believe I have lost my money.

25 April 2023
Unprompted review
Rated 1 out of 5 stars

Literally the WORST buying experience…

Literally the WORST buying experience I've ever had - if I could put 0 star I would.
They took over a month and a half to send me a laptop which was supposed to be dispatched within 5 working days. When I received it, it was locked.
I sent it back to them because they said they would unlock it, but I had to chase them repeatedly and they kept giving me excuses for why they couldn't send me another laptop.
After 2 more months, I eventually asked for a refund, which they agreed to, but they never sent me the money!
It's now been two months, and they say they can't give me the money back because their Paypal account is blocked. So they told me to file a complaint with paypal to get my money back, and this is taking forever.

It's now been 4 months in total, I lost 900 pounds and I still don't have a laptop.

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Best place for older refurbished macs

I brought a macbook pro 2015, top spec 15". Very fast machine, probably faster than a lot of the new macs and has all the ports! The took the time to source the mac I wanted, and kept me posted with a little prompting. Not a next day service, but they never claimed to be. Very helpful and personable service thank you!

1 November 2022
Unprompted review
Rated 4 out of 5 stars

I bought a Mac Pro from RefurbMac

I bought a Mac Pro from RefurbMac, the delivery was delayed and slow, but the when I kept checking on progress, the customer service was really helpful and clear and there was always someone on the phone I could call. The Mac arrived around 10 days from order and it's in excellent condition and I'm really pleased with it. Clearly a team working hard to deliver, but in the current circumstances working through a backlog of orders.

4 February 2022
Unprompted review
Refurbmac logo

Reply from Refurbmac

Thank you for your review.

We will share this with the store team to let them know how we are doing.

We hope to see to soon.

Rated 4 out of 5 stars

I was nervous at first about using this…

I was nervous at first about using this company and used other reviews to make my decision. Whilst things were not immediate, I wasn’t disappointed and a very good product arrived. They responded to communication and kept me updated. Once I made an order all my queries were responded to. Great customer service and happy to support business like this, trying and doing their best.

26 January 2022
Unprompted review
Refurbmac logo

Reply from Refurbmac

Thank you for your review.

We will share this with the store team to let them know how we are doing.

Hope to see you soon.

Rated 1 out of 5 stars

Terrible customer service and products

I bought an iPod Classic from Refurbmac and received a different version - I thought this wasn't a big issue so I contacted the store using web chat about the issue and they claimed they would give me a partial refund for the difference - which I still haven't received.

3 days after the iPod arrived it just stopped charging entirely and won't power on. Since it was still well within the refund period I spoke through the chat and was told to send an email. I sent this email, and then another one a few days later, then went through the chat again, and I have been ignored each time.

Don't bother purchasing from this company if you want good customer service in the event your product is faulty - which based on other reviews seems to be a common occurance.

16 January 2022
Unprompted review
Refurbmac logo

Reply from Refurbmac

We are sorry for the inconvenience you may have faced.

Could you please drop an email with an order no. so we can help you further?

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