regalmaison.com Reviews 

392
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were let down by their experience overall. Consumers frequently reported deeply disappointing experiences with customer service, noting that support teams were completely unresponsive, unhelpful, or ignored inquiries entirely. People also strongly complained about poor product quality, stating that items frequently arrived damaged, highly defective, or looking nothing like the original online advertisements. Buyers additionally mentioned significant delivery delays and missing packages that severely disrupted their special occasions. Some reviewers were genuinely happy with the appealing designs and bright lights of their customized house signs. Others also appreciated receiving their orders relatively promptly or getting fast assistance when unexpected problems finally arose.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly regarding quality and... See more

Order

People report negative experiences with order, describing severe delays, missing items, and poor customer... See more

Quality

Reviewers express deep dissatisfaction regarding product quality, highlighting cheap materials, faulty solar... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as appalling, unhelpful, and... See more

Response time

Customers consistently note negative experiences with response time, highlighting weeks of silence and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DO NOT BUY FROM THIS SCAM!!! I wouldn’t even give 1 star! Horrific company! Sent for a 3d cartoon picture of my kids! Was I got was something my 4 year old nephew could have done better! When I... See more

Rated 1 out of 5 stars

ONE BIG HELL OF A SCAM!!! Last year I ordered sunglasses, and to this day I haven't received my order nor the refund even though I was regularly sending them e-mails with questions! Today I got an an... See more

Rated 1 out of 5 stars

Wrong engraving, they understand the disappointment and do nothing. Ordered a Personalized Solar Modern Door Plaque. The street name has accented letters in it, but they didn't care and let the desig... See more

Rated 1 out of 5 stars

I placed an order and it has never been received. Follow up emails have proven pointless. Their automated replies are the same every time. They claim the customisation details have never been recei... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

392 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(392)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered 3 of the what the moon looked…

I ordered 3 of the what the moon looked like when you were born for my kids. Two showed up(definitely cheap but useable), the third had a huge crease running through the gold foil moon. I contacted customer service through there email and got a response back saying it could take up to 3 business days to be contacted. Its been weeks and nothing. It sucks since I have 2 kids that got it and one got screwed. I can't even return them due yo lack of customer service. Product was about $35 each. Do not buy from them. Very disappointed.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

WASTE OF MONEY

DO NOT BUY THE ADDRESS SIGNS WITH SOLAR LIGHTING! They are useless. The light hardly works and 99% of the time you cant see the sign at all. Total waste of money.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. I have ordered a product. Never received. No contact numbers and emails are not responded. Avoid this company

24 March 2026
Unprompted review
Rated 1 out of 5 stars

They are a criminal organization .

They are a criminal organization .
I wonder why they are still in operation and has not been shut down.
I ordered for a plaque which was supposed to be delivered at a certain time before I traveled but did not arrive before my departure so I couldn’t pick it up because I was out of the jurisdiction.
I am back and I went to follow up on that plaque and I am told to pay for the same item again due to their ineffectiveness in delivering.
I don’t know where in the world that this is acceptable

10 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a house name and number…

I ordered a house name and number plaque as it was advertised on FB, with thick black panel with engraved characters and silver background, but ended up getting a black PVC panel and sticker characters for name and number. I sent them an email to complain, but no reply. looks like scamming Chinese company. My fault for not looking up Trust Pilot before.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY
ITEMS ARE NOT AS IN PICTURES
CUSTOMER SERVICE AWFUL. THE RETURN POLICY IS A LIE, THEY WILL NOT EXCEPT A RETURN AND TAKE FOEVER TO RETURN AN EMAIL !!!! PRODUCTS CHEAP AND TACKY

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Regal Maison is a scam. Do not believe them

I purchased a house sign from the website. What was delivered was completely different from that shown and I would never have wanted to purchase what was delivered. It was so rubbish I would never put it on my house. I immediately rejected the goods but they denied a refund. The whole operation is a complete con. Do not buy from them you will lose your money.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Product never delivered

Product never delivered. They then said I am to blame for providing incorrect address? They then said when the product is returned, it cannot be resent and therefore no refund. SCAM

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Don’t get tricked

I have ordered and 12h later réalisés a typo happening my husband name… wrote to them…. They responded 3 days later saying: sorry can’t do anything. Shitty customer service and I regret this purchase. And please DO NOT order from this scam company. ´A company that do not respect their customer are not worth it

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, Horrible, Terrible! Cannot say one good thing about this piece of junk! I think Dollar Tree would produce a better quality item. It’s great for a dollar house or a gag gift! Extremely cheap, looks foolish, size is absolutely horrible for standard home! Shame on them for robbing people for $50+ to get a POS product! * BEWARE* !!! Do not buy ! Total scam!!!

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam company.

Scam company.
Took my money, I even paid for delivery protection. 8 weeks down the line, no product, no refund. Just a vague "senior management is working on it" and to exercise patience. 8 whole weeks and nothing. Over £40 gone. Engage with them at your own risk

28 January 2026
Unprompted review
Rated 1 out of 5 stars

They are frauds

They are frauds. Money paid and no product received. No response to efforts made to contact them.

3 January 2026
Unprompted review

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