Regal Moving & Storage Reviews 31

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, noting that interactions were always pleasant and accommodating. Many people highlighted the exceptional service, emphasizing how the team made stressful moving days significantly easier and more manageable. Reviewers frequently mentioned the punctuality, care for belongings, and overall smooth execution of their moves, often commending the company for going above and beyond to meet their needs. The service provided is often described as excellent, with consumers appreciating the comprehensive support from initial surveys to the moving day itself. People were particularly impressed with the quick and efficient work, including packing services and the careful handling of items, even those requiring special attention.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

Our moving team headed up by Seb were nothing short of fantastic. They took great care of our carpets, furniture and belongings some of which required lowering over a balcony! Marvellous service and... See more

Rated 5 out of 5 stars

From start to finish it ran smoothly with absolutely no problems. Office staff were very helpful and accommodating to our needs. Great care was taken with our belongings and arrived safely even after... See more

Rated 5 out of 5 stars

The lads doing the removal couldn't do more to help us through a very stressful day and made it as un stressful as possible. This had continued from Bradley doing our servey,in a very polite, professi... See more

Company replied

Rated 5 out of 5 stars

The team that moved us were amazing and really took a lot of the stress of the moving day off us. Moving our stuff over 3 days (the day before; moving day and the day after), including dismantling... See more


Company details

  1. Removals Service
  2. Removals company
  3. Piano moving service
  4. Self storage facility
  5. Storage facility

Written by the company

Regal Moving & Storage is a trusted, family-owned removals and storage company based in Kent, with a strong reputation for reliability and professionalism. With years of experience in the industry, we provide tailored solutions for individuals, families, and businesses looking to move locally, nationally, across Europe, or internationally. Our services cover every aspect of the moving process, including expert house removals, office relocations, secure storage solutions, professional packing services, and specialist moves such as hot tubs and pianos. We understand that moving can be a stressful time, which is why our friendly and experienced team is committed to making the process as smooth and hassle-free as possible. We take pride in offering a personal touch, taking the time to understand each customer’s needs and ensuring that every move is carried out with care, efficiency, and attention to detail. Our secure storage options are ideal for both short-term and long-term needs, whether you're downsizing, renovating, or in between moves. At Regal Moving & Storage, customer satisfaction is at the heart of everything we do. Our team is passionate about providing a high-quality, dependable service that you can trust, backed by our years of experience and commitment to excellence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everyone we have dealt with at Regal…

Everyone we have dealt with at Regal was understanding and very polite and kind. The removers on the day were super quick and did everything for us. Honestly, if you are looking to move then using Regal will probably be the best money you spend!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service.

Absolutely amazing service.
The guys worked so hard and made the whole process less stressful.
We moved countries and the original quote was spot on and no hidden costs.
Couldn’t recommend them more highly.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Piano removal

Regal Moving Company moved my upright piano locally. They were on time on the removal date, and did a very professional job with lots of care for my 61 year old piano. It wasn’t an easy job but they completed it successfully.
Many many thanks to the team…

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous moving team!

Our moving team headed up by Seb were nothing short of fantastic. They took great care of our carpets, furniture and belongings some of which required lowering over a balcony! Marvellous service and Millie kept us informed throughout the process. Well done team you were super professional.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you and well done

Thank you and well done to Luke and Matt for making this move stress free.
And to Millie for always being kind and helpful whenever I’ve phoned through to the office.
Best wishes

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Local Move

From when I first contacted them and to the moving day it has been a great experience! Office and Surveyor team are great..... the movers on the day fantastic had a laugh and they worked unbelievably hard. Made the move easy and wr had no stress at all!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional, caring, efficient, punctual, and extremely professional. The two gents we had on our move were amazing. Would highly recommend to anyone moving house. Well done !!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Regal were superb!!

Regal were superb, from the initial survey to cost the job to the team in the office dealing with the given quote and confirming my moving date to the guys on the moving day itself. Moving is such a stressful process but the whole Regal team made it all so easy on the day! The removal guys on the day of moving worked so hard and didn't stop. The weather was terrible but this just didn't stop them! From the first box onto the lorry to the last box off the lorry at my new place the guys were superb! Price was also very reasonable and worth every penny! Why use anyone else?

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Beware Of Potential Fraud

We received a letter from Regal
"Congratulations on your house sale!"
We contacted them as our house isn't even on the market. They've blamed a third party they use to mailshot people but haven't told us where, specifically, they got that information from. So we have to spend our time and money to contact Land Registry to ensure that our property hasn't been illegally sold by criminals claiming to own the property. Simply telling us specifically where they got that information from (and not blaming a third party who didn't send us that letter) would have sufficed. This was unsolicited and potentially in breach of GDPR Laws. We are acting accordingly.

Edit - Regal have now requested further information but they have all of this already. Suggest they contact Iona at their Dartford office.

17 November 2025
Rated 5 out of 5 stars

Professional and helpful team

Professional and helpful team. Everything was explained in detail from the beginning so we were fully informed. We used the packing service as well as removal and this was done swiftly and efficiently. We would highly recommend.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from an excellent friendly team!

The team that moved us were amazing and really took a lot of the stress of the moving day off us.

Moving our stuff over 3 days (the day before; moving day and the day after), including dismantling beds and wardrobes and rebuilding them in the new house. We were very impressed and would definitely recommend.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing team

The team who moved us were amazing - they worked flat out and despite the amount of furniture we had and the distance we had to travel they managed to get us moved in a single day. Couldn't fault them.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Our move to Scotland

From start to finish it ran smoothly with absolutely no problems. Office staff were very helpful and accommodating to our needs.
Great care was taken with our belongings and arrived safely even after 700 miles. Cannot thank the staff at regal removals enough. Great job. Highly recommend

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Best quote we had too. The two chaps who did the move over two days were very respectful of our belongings and property. Nothing was too much trouble and they were quick workers. It made what can be a stressful experience very relaxed.

10 July 2025
Unprompted review
Regal Moving & Storage logo

Reply from Regal Moving & Storage

Hi Karen,

Thank you for your lovely review!

It's wonderful to hear you found our service brilliant from start to finish and that our quote was the best you received. The team will be delighted to know their hard work, care, and efficiency helped make your move a relaxed experience.

All the best in your new home.

Thank you,
The Regal Moving & Storage Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look