Regal Pawtraits Reviews 

162
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

i am getting constant e mails to review my experience. Payed for VIP or expedited order got lost had to buy alternative x mas gifts, showed up amonth and a half later. Im sure theres a lot of companys... See more

Company replied

Rated 5 out of 5 stars

Fast service, accurate results, fast shipping. A little bummed out that the new canvas frames are substantially thinner than the old canvas frames, but it is what it is.

Rated 5 out of 5 stars

Amazing product and top notch customer service. Definitely plan ahead for gifts - my first order came and was unfortunately the wrong print. However, quickly got in touch with owner on Instagram for a... See more

Rated 5 out of 5 stars

I would definitely order again and would recommend Regal Pawtraits to anyone looking for a unique personal gift. I ordered a portrait of our family dog as a gift for my mom. Molly was a member of... See more

Company details

  1. Gift shop

Written by the company

Regal Pawtraits creates regal renaissance-style oil portraits featuring pets and humans while raising awareness for homeless pets.  Sustainably Made with Our Partners in USA, Australia, United Kingdom, and New Zealand.


Contact info

3.9

Great

TrustScore 4 out of 5

162 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(162)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered 2 prints as Christmas presents…

Ordered 2 prints as Christmas presents for my family. The prints have not been approved and all communication has gone dead. I’ve asked for a refund due to the quality and they still haven’t replied. Total of 4 emails message on Instagram. Terrible customer service. Money has been taken out of my account. Please don’t use this company as customers service is atrocious.

14 December 2022
Unprompted review
Regal Pawtraits logo

Reply from Regal Pawtraits

Hi Amelia,

We've been in constant touch with you and have already worked on your revisions multiple times also changing costumes for you to try on without any additional costs. I understand the impatience given the holiday season, and I apologize for the slow response during the weekend.

We have replied to your emails addressing your concerns. With our rejection emails, we clearly send out instructions that it takes 2-5 working days to resolve your rejection reason.

Anyways, your entire order is now refunded.

I hope this resolves your queries :) Happy Holidays!

Rated 5 out of 5 stars

Great product and customer service.

Updated review: We had a few technical issues that resulted in longer than usual response times but once we cleared that up, Sofia was nothing but professional and made sure to keep up with communication and that we received our order on time.
Portrait was great and my inlaws really loved it and got a kick out of it.

Thanks.

18 December 2022
Unprompted review
Regal Pawtraits logo

Reply from Regal Pawtraits

Glad you loved it Lisa! Happy Holidays :)

Rated 5 out of 5 stars

Great Anniversary Present!!!

My husband & are celebrating our anniversary and his parents surprised us with the King & Queen portrait.

They know us so well! We loved it!

Excellent Quality, & great Gift!

Thanks, T & G

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Perfect bday gift for my dad

I made this for my dad for his 87th bday. I kept asking friends if I should use a younger pic of him or older. They all said older-but I didnt listen:) I wanted him to have a younger version of himself. I was hoping he'd like it but I never knew he'd Love it and react like he did when he opened it!!! I also like how a name can be placed on there. Other sites wont let you. Thank you so much for making my dad laugh & smile-he really needed that! It was all Perfect, fast shipping, awesome quality -I'll definitely be ordering more. Thank u for making my dad happy-perfect bday gift! xo Lisa

4 July 2022
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

Amazing product and top notch customer service. Definitely plan ahead for gifts - my first order came and was unfortunately the wrong print. However, quickly got in touch with owner on Instagram for a reprint and expedited shipping (also sent full proof for gift-giving purposes) and gave me a free second portrait altogether. In the course of what could’ve been a frustrating mishap, Regal Pawtraits earned all my respect for the five star service and hilarious product. Would recommend 10/10

15 May 2022
Unprompted review
Rated 5 out of 5 stars

Brought to tears!!!

Brought to tears!!!
We lost our beloved St Bernard a year ago. I purchased a portrait for my husband's birthday. When he opened his gift he so HAPPY and teared up instantly.

Great job team Regal Pawtraits, already thinking about my next purchase.

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Awesome results!

Was very pleased with my portrait. Our friends and family absolutely loved it. The artist was very patient and listened to my review, made the changes and responded promptly until the portrait was perfect and we were very happy with the final results!

11 May 2022
Unprompted review
Rated 5 out of 5 stars

Regal? I think so!

I think my portraits both look excellent! They could easily pass as original 19th century regal paintings such as those by Winterhalter, one of my favourites(!)
The feedback and the time scales were very acceptable

8 May 2022
Unprompted review
Rated 5 out of 5 stars

Unique gift

Great Christmas present, which my niece and her partner loved. It was lovely to see their delight when they opened it. The portrait showed their cat and dog in fine splendour, very well done, well packaged and great communication. Makes a unique gift.

7 May 2022
Unprompted review
Rated 5 out of 5 stars

Perfect...

Ordering a portrait of our beautiful girl Izzy was easy with simple instructions to follow. It took more time to choose which outfit to present her in as there were a fair few and all very appealing.

7 May 2022
Unprompted review
Rated 5 out of 5 stars

Made me Happy

I saw their add and just clicked on it just to browse initially. I thought it would be a great present for myself after looking at the options.

Very easy to navigate. Ended up with exactly what I wanted.

This made me happy.

Ended up ordering another one for my nephew as a gift.

7 May 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with the process and result

I ordered a picture and then a digital so I could send it out with my Christmas greetings . I had so many compliments . Some friends thought we were in costumes . Such a fun way to be pictured with your pet (s) I absolutely loved the experience and highly recommend this company

7 May 2022
Unprompted review
Rated 2 out of 5 stars

Good quality but, overpriced and terrible customer service

Good quality, but insanely over priced. Took nearly 6 weeks to deliver which was especially disappointing as it was meant as an Christmas gift. I bought one that was around d the size of an A4 sheet and it cost nearly €60. Their customer service as also bad as I sent several emails to check on the proress of my order anly to never get a replyProbably best to go with Etsy for product like this.

18 January 2022
Unprompted review
Regal Pawtraits logo

Reply from Regal Pawtraits

Thank you for your honest feedback, Neil. Apologies the pawtrait could not get there in time for Christmas. The delays were caused due to the busy holiday season and the couriers subsequently facing delays. Re: the price and size, I believe our prices are quite economial compared to other vendors and we are transparent about the different size options on the site. We will do a better job adding more details about the product for our customers.

Regards,
Regal Pawtraits team

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