Regatta Garden Furniture Reviews 

1,013
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Awful service Andrew Witham branch, had to wait 5 weeks for correct table, wrong size protective cover, wanted black parasol got grey. Everything could have been resolved but he was rude, argumen... See more

Rated 5 out of 5 stars

When we arrived at the Wickford Branch on the A127 we were greeted by Darren who then left us to browse which was good. Once we had made a decision Darren answered all our questions and measured... See more

Rated 5 out of 5 stars

Hi I just wanted to say how impressed we are with both your service and product !! We only ordered with you yesterday, at the weekend we were deliberating over which garden f... See more

Rated 5 out of 5 stars

Hayden & Connor from Store2door on behalf of Kensington gardens furniture were extremely helpful as they brought the furniture round the back for my wife. It really show that there are some good deli... See more

Company details

  1. Home Furniture Shop

About Regatta Garden Furniture

Information provided by various external sources

Regatta Garden Furniture is a family run business proudly celebrating over 25 years in business. With a strong ethos on customer service we always ensure we offer the very best products, prices and guarantees. Our price match promise is second to none, with the assurance that we will match or beat any legitimate quoted price.

Regatta also are proud to offer the exclusive Kensington Fire and Ice collection. It has been designed and crafted to enhance your outdoor living experience. Constructed from high quality cast aluminium with a stylish contemporary design. The collection comes complete with a 10 year guarantee, the range is hard wearing and will give many, many years enjoyment.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

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3.6

All reviews

(1,013)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Furniture mismatch

Following my delivery I had a problem with one footstool not colour matching the rest of the set. After contacting the Wickford store, I was advised to e-mail head office outlining the problem with attached photographs. The next day I was advised the item would be replaced, this happened two days later. First class customer service.
Kind regards.

13 May 2021
Rated 4 out of 5 stars

Both the sales team and the delivery…

Both the sales team and the delivery team provided excellent service but the disappointing aspect of the experience was that we had been told that it was easy to assemble the table and in our case it took three people almost three hours to put it together. This involved a trip to a local hard wear shop to buy longer screws to replace those provided and ensure that the table was secure.

12 May 2021
Rated 5 out of 5 stars

First Class Service

The sales person at the Superstore branch was absolutely knowledgeable about all the products and matched our requirements to exactly what we required. The delivery of the furniture arrived on the booked date and the delivery van staff were very polite and extremely helpful. First class service from start to finish - would highly recommend to other customers.

11 May 2021
Rated 5 out of 5 stars

Wonderful service

Ordered items on April 22nd and were promised delivery on May 7th.
9 am on the due date we received a phone call saying goods with you in 15 minutes and they were! Helpful workers carried the boxes into the garden.
I would not hesitate to recommend Regata to my friends.
Thank you

10 May 2021
Rated 1 out of 5 stars

Furniture great

Furniture great, bit delivering a big box on my drive with no help to move furniture was very disappointing.

8 May 2021
Regatta Garden Furniture logo

Reply from Regatta Garden Furniture

Dear Ira,
Thank you for your comments.

All of our deliveries are currently 'to the front of property' due to government guidelines. The safety of both our delivery teams and customers is our top priory. If this wasn't explained fully by our sales staff at point of sale we apologise.

I hope you understand the safety reasons meaning we have to deliver like this at the moment.

Please get in touch direct if you require any more assistance.

Many Thanks,
The Regatta Garden Furniture Team

Rated 5 out of 5 stars

Bought the Kensington range in Pebble

Bought the Kensington range in Pebble. From entering the shop to delivery to opening the boxes! Absolutely frilled to bits with our purchase! One very happy customer. Just wished we could have purchased 2 more chairs but expensive when not purchased as a set !

7 May 2021

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