Regency FX Reviews 483

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the process smooth and stress-free. Many appreciate the personalized, one-on-one service and the excellent rates offered, which often result in significant savings compared to traditional banks. The overall service is described as efficient, reliable, and trustworthy, with funds transferred promptly and securely. However, some customers experienced issues with unexpected rate drops after wiring money or hidden fees. A few also noted delays in transfers due to weekend non-operation and a lack of updates during the process, requiring them to chase for information.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, highlighting the professional, efficient, and personalized approach.... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the straightforward,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Price

Reviewers highlight positive aspects of price, with many praising the competitive rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Human interaction matters when the stakes are high — especially when transferring retirement funds. The last thing you want is to be left battling apps and chatbots. Having real people there to gu... See more

Company replied

Rated 5 out of 5 stars

Mason who was our advisor, was superb. He kept us in the loop at all times with updates on what the financial situation was and what events, influences were upcoming and how it might effect the exchan... See more

Company replied

Rated 5 out of 5 stars

I have had an absolutely excellent experience with Regency FX. I have been guided through the whole process in a personal a tailored way by Toby. Initially I was unsure that this was the right way to... See more

Company replied

Rated 5 out of 5 stars

Jamie Hodge was very helpful in our currency exchange. Our experience, however, was tainted by three, hour long, reviews with the fraud squad in our UK bank. The bank made us question the authenticity... See more


Company details

  1. Currency exchange service

Written by the company

Here at Regency FX we pride ourselves on our exemplary service in the currency conversion / FX space. Whether that's online, over the phone or if you want to meet us in our offices, we're here to look after you. As we are a dedicated currency transfer service only, it means we can keep our service lean and focused. This means we can undercut other offerings like high street banks. Also many other currency transfer services operate from big name locations whilst we focus on passing cost savings on to our clients. What sets our service apart is our unwavering focus on meeting and exceeding the diverse needs of our clients. We understand that every individual and business has unique requirements and we go the extra mile to tailor our solutions accordingly. Our team of experienced professionals combines expertise with a deep understanding of market trends, enabling us to provide you with insights, strategies, and personalized recommendations that give you a competitive edge. We offer quick and secure transfers, you can trust that your financial safety is our top priority. Funds are safeguarded by our FCA-regulated e-money partners at a credit institution. Our transfer service is also lightning-fast, so you can rest assured that your exchange will be executed as quickly as possible. If you have any questions about the types of transactions we offer or the currencies we support, please don't hesitate to ask. We are transparent about the process and will work with you to ensure you receive the most cost-effective solution for your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Very helpful support.

It was comforting to know that there is someone always there, paying close attention to my transaction. It was my first time using such a service, but it went smoother than I expected.

17 September 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Mariko,

Thank you for leaving this review.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Overall great experience

Mr Mason has been great in guiding me through the account creation process and very supportive to ensure the transfers would go trouble free.
Exchange rate are competitive and well positioned vs regular street bank / financial institutions

15 September 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for taking the time to leave this review, we are glad to hear that Mason has been very supportive through your transfer.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Patient and comprehensive

Asked Toby numerous times for spot checks on rates, just to ensure that the rate they could offer beat what I was getting via high street banks, and he was always more than happy to do so. Transferred the funds on Friday, and the promised amount landed in my account on Monday. Thanks Toby!

15 September 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Christian,

Thank you for taking the time to leave this review.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Professional and Efficient

Professional and Efficient

21 August 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi David,

Thank you for this review.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Would definitely recommend.

Toby was brilliant throughout the process, attentive, responsive and very efficient.

The transfer requirements were surprisingly complex from my end - Toby was able to guide me through the complex process and made it as simple as possible. He also had an unbelievable level of knowledge of the different international banking systems I was transferring money between.

Also saved me a fortune in FX fees!

Would definitely use again.

1 September 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi Lee,

Thank you for taking the time to leave this review, we are pleased to hear that Toby was brilliant throughout the process.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

The understanding of my needs and the…

The understanding of my needs and the process to achieve them was quite straightforward and mason provided the support necessary to obtain the necessary results with follow up calls throughout the process thank you Mason

10 September 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for leaving this review.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Slick, Reliable and Trustworthy.

James assisted me with getting set up to be able to send payment in other currency with great savings to be made. However the best bit apart from the savings is the slickness of the process and the dashboard interface.

It's really reassuring to know that James is just a phone call away and he really knows his stuff.

Thank you

10 September 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for taking the time to leave this review.

If you happen to know anyone planning an international money transfer, we’d really appreciate an introduction. As a thank you, you could earn up to £100 through our referral scheme.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

I can recommend RegencyFx

I can recommend RegencyFx. They truly verified me and my transfer receiver which made that I felt safe. Also they quickly transfered funds without any problems. Huge props for Mason as my account manager ;-)

4 September 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for leaving this review,

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 4 out of 5 stars

Good service, accommodating team, fast transfer

Good service, and accommodating team. The reason why I am giving 4 stars and not 5 is because the spot exchange rate wasn't the best when the transfer went through. There was a bank intermediary fee that was charged to me without my knowledge, but Toby handled the situation in my favour and in a professional way. Overall, I recommend Regency FX, they are reactive, and proactively following up with you.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Good service and rate

We had good service from Regency FX. And the rate of exchange was very competitive, we did compare another FX company in Truro, who didn't have as good a rate, Thanks

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great experience. Transfer from Finland to USA took a few hours including transferring the funds to RegencyFX, getting an exact quote for the rate, and then having the funds transferred to US. Callum provided excellent customer service all through the transaction. I highly recommend RegencyFX.

2 September 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi,

Thank you for writing this review.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

I had a good experience working with…

I had a good experience working with Regency FX. To secure competitive rates, it’s best to compare options, research the market, and then negotiate.

They don’t offer online rate checks, so you have to rely on messages and email. A positive aspect, however, is that they are also available via WhatsApp, which makes communication easier.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Toby was very knowledgeable and kept me…

Toby was very knowledgeable and kept me updated throughout the process. He was always on top of things and the pricing was competitive. I highly recommend and will acquire their services going forward .

1 August 2025
Unprompted review
Regency FX logo

Reply from Regency FX

Hi David,

Thank you for leaving this review. We are pleased to hear that Toby was always on top of things.

If anyone you know ever needs to move money abroad, we’d be happy to help them in the same way. We also offer up to £100 as a thank you for any successful referrals.

Find more about our referral scheme at: https://www.regencyfx.com/referral

Rated 5 out of 5 stars

Mason who is my adviser at Regency FX…

Mason who is my adviser at Regency FX has done a superb job, couldn't fault him in any way.
He phoned me up when the pound had reached a peak which is really helpful if you are not actually watching the currencies at that time.
So well done to Mason and his very polite team at Regency which is not very common these days with other institutions. Would definitely recommend them especially if transferring large sums like property purchase.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Jamie Hodge was very helpful in our…

Jamie Hodge was very helpful in our currency exchange. Our experience, however, was tainted by three, hour long, reviews with the fraud squad in our UK bank. The bank made us question the authenticity of RegencyFX. This was unnecessary, everything went smoothly and the money went into our overseas bank without a hitch. We would definitely recommend the company and use them again.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Large transfer of funds

I had to exchange and transfer a large amount of Euro's for the purchase of a house in the EU. I searched around until I came across Jamie at RegencyFX. Jamie helped me understand everything that had to be done and explained clearly and concisely. I decided to use RegencyFX not only because they offered me a good exchange rate but because Jamie was so honest and sincere and I trusted him straight away. The transfer of funds went across today smoothly and I could not have done it without the help of Jamie at RegencyFX. i would not hesitate to use them again if I need to transfer funds again. Thank you RegencyFX.

7 August 2025
Unprompted review

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