regimenlab.com Reviews 4

Update 04/04 I got an email from one of the founders apologizing for the lack of response as they were undergoing updates, they issued 55% reimbursement to compensate for the entire issue...so I revised and edited my review.

I can’t review the products because my package has been stuck at the local FedEx warehouse for 10 days. Regimen Lab charged VAT (I’m in the EU) but failed to provide the required IOSS documents to either FedEx or me. I contacted customer support by email and through their website over a week ago and received no response. I even commented on their Instagram—got a quick reply from their media team promising to pass it on, but still no follow-up. Extremely disappointing and unprofessional. Avoid.

I was really happy to have found a Canadian skincare brand that makes high quality products. I ordered on a friday and I think I received my order by the Tuesday following. I have just placed a second order, I had to change my address at the last minute - i.e. just after I ordered- and they made the change quickly and without incident. Friendly customer service, the products are really working for my experience and did I mention they are Canadian!

Shipping always quick, have loved their products for over a year.

Poor experience. Was very interested in the products from a scientific point of view. The first shipment didn’t arrive, but thankfully they were quick to respond and send out a replacement. Unfortunately, I didn’t really like the products, they just sat on the top of my skin and didn’t sink in properly. As per their returns policy, they provide a full refund if a return is initiated within 30 days of receipt of the order, which is very generous. However, they failed to respond to any of my emails, now I’m having to request a chargeback via my credit card company. Very poor company and will not use them again.