RegioJet Reviews 

Used to be new fresh wind on the railway market in czech republic and I used them from the very beginning. But my last trip was the very last I ever made with them. Not only do you have a super high chance of smelling the toiler within the whole train (happened to pretty much every time in recent history), but they can also change your seat to a totally different one without any compensation despite being much worse. Support is also a joke and you can clearly see that they do not care about their customer experience.

The crew was very rude, when you get on the train with a big suitcase there’s no room for the suitcase because there were a lot of water bottles in the place to put the suitcase.

One of the worst experience and don’t travel with this train.
First thing in a whole journey from prague to budapest Ac was not working.
And their staff are arrogant, requested many times for seat change nothing happen.

Service is one of the worst of you placed any order from their app, then just for wait 1 hour or may be 2 hours to get your order.

Don’t travel with regio jet.
Travel date 7-july-2023
Train number RJ -1035

Never travel with regio jet

On 28/06/2023, I was scheduled to travel with regiojet, which was supposed to depart from Brno Station to Vienna at 11:48 AM. However, I regret to inform you that the train suffered a delay of 15 minutes, resulting in a departure time of 12:03 PM.

What troubles me even more is the fact that the displayed departure time remained unchanged both on your website and the monitor at the station. As a vigilant passenger, I closely monitored the departure time, relying on the information provided. Imagine my dismay when the train departed earlier than expected, without any prior announcement or update on the monitors..

Frustrated and unable to board the train, I immediately sought assistance at thier front office to inquire about a refund for the unused ticket. To my utter disappointment, I was informed by their representative that a refund would not be granted. This response was not only disheartening but also left me questioning the level of customer service and fairness demonstrated by this organization

No support from regiojet.
Someone else took our bag and we have been following up with them but they are not even willing to call 60 passengers in order to find our luggage. I don’t think this is a huge number to get in touch with.

Travelled from Liptovsky Mikulas to Prague in Regiojet morning train which was delayed by around 30 minutes. The staff is absolutely useless and rude. They don't even help a bit. 2 male staffs have an attitude like they own the train, why did they even get this work?

Overall quite a good experience for the cost, I payed for Budapest - Vienna train 21 EUR for business class journey, where you get a comfortable seat, water, welcome drink and free coffee on request. Price of food onboard is very low and seeing it first time I didn’t believe it, as some things were cheaper than in Hungarian retail shops. Staff on board was fine, although many complain about them being rude, Incas experience they performed quite well and polite. The experience was more pleasant than with ÖBB on the same route, where you would pay more for ÖBB second class while getting much worse service.

We booked a trip from vienna to prague. At first everything was nice but in the middle of the journey we wanted to have some drinks out of the kitchen.
The were not able to bring us 6 drinks in more then one and a half hours🙃 Furthermore the communication was very difficult even with very good english from the group of ours👎
Last but not least i recommend to spend 10€ more to ride with the ÖBB.
There you get great and friendly service😅

Train from Vienna to Prague. Excellent service, coffee and cake. This was the major strike day in Germany. Regiojet was punctually.

This company discriminates agains slovak citizens who are disabled they will not accept their disability ID card yet they will accept it for czech citizens! Illegal discrimination based on nationality and disability !

Rude Staff. I had to wait 2 hours for the order. And than when I asked a staff member he replied with the most sarcastic way. When the order came she said that her colleague didn't see me there when I didn't move from my seat at all. I will not recommend this company ever again.

I was travelling from Budapest to Vienna on your train service. 3 minutes before departure, we were announced that there was no heating in that car and that we should leave and find a place somewhere else on the train. After Kelenföld it became clear that the train is fully booked, however, I do not understand why we were sent out to find places for ourselves on a fully booked train. After most of us were made to stand up and give the found places to those who actually has reservations for those places we decided to go back to the car that had no heating and travel for 2.5 hours in no more than 15 degrees.

When we reached Vienna Meidling those who wanted to get off went to the door. A staff member came to the door and left without opening it, and another was just standing by the next door. The passengers were expecting them to open the door (as this has been the practice in the past 1.5 years) but the train started to move again. I turned to a staff member and asked if we just left Meidling. He said yes. I asked him what he think, why are passengers standing there with luggage if not to get off and why did he watch us miss the station when it was so obvious we are there to get off. He answered that it is not his responsibility to open the door and that we should have opened it ourselves. In 5 minutes we arrived at Vienna Hauptbahnhof and he came to open the door. He could not open it because it was broken. (Probably the college who came at Meidling also found this out and just forgot to inform us about getting off at another door.) He ran to other doors and tried to open them. He found that all the 2 doors of the first car and the first door of the second car he could not open. Finally, somebody opened it from the outside.

It is one thing if the door is broken or if the heating does not run, but it is a whole different story how the staff reacts to such inconveniences. I wonder if a crew cannot tell that the train is fully booked, nor can they open the door what are they doing there?

Everything was on time. Good price of tickets. Free coffee and water in the train. Friendly staff.Comfortable seats.

After dealing with a situation that has taken almost 2 weeks, I’ve called several times and even emailed the company. Unfortunately, I decided to purchase my bus ticket through the RegioJet website. After receiving an email confirmation to the correct email address from their payment partner, I patiently waited for a ticket that never came. This confusion not only caused me to miss my bus, but I ended up having to pay for a second ticket for my trip, after waiting at the bus station for several extra hours.

At no point was anybody sympathetic to my situation. Each time I called I was informed to “wait” and that my refund will be processed immediately. Finally, I emailed the company and got a very nice “The fact that the passenger enters the wrong e-mail and it is not delivered to the e-mail he wanted is not our fault. From our the ticket was sent to the e-mail address you entered.”

To reiterate, I clearly entered the CORRECT email, since I received a confirmation payment from PayU (their partner).

Honestly, don’t waste your time or your money on this terrible company. Pay the extra few dollars, because if anything goes wrong (literally anything), they will not help you out in any way, shape, or form.

This company hires the most unwelcoming drivers. They will not help pregnant women to lift a luggage to load it onto the bus, not even when she asks for help. They will not welcome you onboard, they will not announce bus stops, they will not thank you for using their service, they will not explain what services are available on the bus. On the opposite, usually they have a frowned expression as if you were bothering them just for being their passenger and sometimes they will rush you to get off the bus. This was not a one time experience, but the repeated over several occasions.

I booked a train ride with RegioJet from Bratislava to Prague and back for me and another person in their Business class, the ticket was around 50€ per person per trip so I ended up paying aroud 200€ in total for the whole journey, whilst this is not a ton for a business class, their idea of what a business class should look like is quite different then what I expected, the coaches looked quite old and were not very clean at all, there was a heater right next to my seat that was very dusty and dirty and it basically looked like a very cheap attempt at a business class. This was my first and only trip with RegioJet, and initially I had a quite bad interaction with the train staff, the train arrived at the platform, I do not remember if it was a few minutes late or just around scheduled departure time but it was one of the two. Anyway as soon as all the passangers got off we started boarding and as soon as I went up the steps one of the staff members barked out at me saying that they have to clean the train first. Not a very good first impression, so I got off the train and had to wait until they let us in at which point the train was delayed. Oveall, I guess you get what you pay for with these companies, but if you are traveling within Slovakia and the Czech Republic, I would highly encourage you to use the national carriers which are ZSSK and ČD respectively, I've had a very positive experience with them genetally having ridden on various regional and inter-city trains in both second and first class, and would recommend them over RegioJet anyday.

Worst service and customer support in the region!
They don't give a damn if the station doesn't display the correct information for their clients to get the train. Besides that, they have very rude and non-flexible customer support. Get to go into the train but no sit

Great journey to Prague! I recommend this train

Regiojet offers cheap train tickets, but the quality if service is really poor. The staff are clearly overworked, and in a bad mood all the time. While the food on board is good, the method of ordering it via the staff makes it a bitter experience, because the attitude of the staff is simply bad.