Regional Finance Reviews 3,063

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 419 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and compassionate approach, often highlighting specific individuals for their outstanding service. Many people appreciate the excellent customer service, noting that representatives are attentive, clear in their explanations, and make the process smooth and reassuring. The overall service is frequently described as outstanding, with consumers feeling valued and supported, especially during financially challenging times. However, some people mentioned issues with payment processing, including unexpected fees and difficulties with electronic checks taking days to clear. A few other people also felt that communication was disorganized, with some experiencing rude attitudes from staff and persistent calls even after issues were supposedly resolved.

What people talk about most

Staff

People report positive experiences with staff, highlighting many employees as professional, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are often... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

User experience

Customers consistently report positive experiences, often describing them as pleasant, smooth, and easy.... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers finding payments reasonable and manageable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regional finance has been really good. They’ve always managed to give the best customer service and naming one employee by the name of Jasmine Valdez. She handled my account with upmost respect and gr... See more

Company replied

Rated 5 out of 5 stars

The Ridgeland Regional Finance location is awesome. I had the pleasure of working with Jess, who recognized that I was going through financial hardship and negotiated the terms of my contract. She cam... See more

Rated 5 out of 5 stars

REALLY DIDN'T INTERACT MUCH WITH THE MOODY OFFICE OTHER THAN TO TOUCH BASE AFTER CHECK CLEARED. WAS LOOKING AT LOANS BEFORE GETTING MESSAGE THAT A CHECK WAS COMING SO DIDN'T FINISH THAT LOAN AND WAITE... See more

Rated 5 out of 5 stars

My customer service rep Alexis was the best. She jumped right in to help with my problem and really cared about getting the best solution for me. Would recommend not only Regional Finance but specific... See more


Company details

  1. Financial Institution

Written by the company

For over 30 years, we’ve been helping people get the money they need. We understand that everyone needs a little help now and then. We take the time to listen to your needs so that we can help you find the personal loan that is right for you. Our dedicated employees serve our customers from over 350 convenient locations in 19 states.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Regional Finance is the best they…

Regional Finance is the best they really love there customers and they always give you, a chance and they never look down on nobody Jamie, the manager is amazing. 🥰 all the staff is amazing I been with Regional finance since 2007 and I am a long time customer I give Regional finance a Super 5 🌟

14 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Brenda, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Wonderful Customer Service

They know my name and are very humble and kind to customers

28 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Ericka, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 1 out of 5 stars

Regional Finance is involved in various…

Regional Finance is involved in various types of litigation, primarily revolving around debt collection, consumer fraud related to unsolicited checks, and employment disputes. As a lender targeting consumers with poor credit, the company frequently files breach of contract lawsuits against borrowers, while also facing legal challenges for its aggressive collection tactics and marketing practices.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Regional finance has been really good

Regional finance has been really good. They’ve always managed to give the best customer service and naming one employee by the name of Jasmine Valdez. She handled my account with upmost respect and great communication and took care of me! Thank you ! HAPPY HOLIDAYS!!

11 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi MaryLouise, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Regional Finance in Dickson, TN

Regional Finance in Dickson, TN worked with me when other finance companies wouldn't. And they gave my sister a referral bonus even though she didn't have an active account at the time, but was a previous customer. (For me, this shows they care about the community and all customers, past or present). The fact that they worked with me and it benefited my sister combined makes me give Regional Finance in Dickson, TN a 5 star rating. Regional Finance of Dickson, TN worked with me to ensure that they could help me in some way, showing that they have excellent customer service skills and support. I normally don't do surveys or rate experiences, but since Regional Finance of Dickson, TN helped me, I felt it was only fair reciprocally to rate them accordingly with my personal experience. For my personal experience, 5 out of 5 stars.

20 November 2025
Unprompted review
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Reply from Regional Finance

Hi Michael, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

The manager's name is Sabrina , Bennettsville, SC Branch

The manager's name is Sabrina at your Bennettsville, SC Branch at 1224 Bennettsville Square. She took the time to talk to me today about my loan, and how she could calm my fears, and gave me great options. She did not have to do this. This is what i call above and beyond what a great manager would do for their customers. She should be considered for a promotion. I would go to her for my next loan for i know she would guide me with wisdom and confidence to make the right decisions.

11 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Ernestine, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

It can be humiliating when you find…

It can be humiliating when you find yourself in need of help financially. At Regional Finance, the loan agents make you feel like family. They assist with a human touch, free of condescending judgement that would weigh heavy on a situation seeming hopeless & out of options. Regional Finance has helped my family on numerous occasions. Treating me like much more than a valued customer. Regional Finance is a caring community resource that is happy to meet the needs of our financial situations with an understanding of todays difficult economy and a smile of compassion. We all need a little help at times & its refreshing and of great comfort to have Regional Finance in the family!!! Especially my loan specialist Mandy, she is the BEST!!!!

18 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Sherise, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Leigh was exceptional and provided…

Leigh was exceptional and provided detailed information about my loan.

17 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Carolyn, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

The people you higher

The people you higher.
I had an angel. His name was ANGEL.

9 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Charlene, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

It was very easy to complete what was…

It was very easy to complete what was needed and everyone was so helpful.

1 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Anna, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

That first phone call after getting a…

That first phone call after getting a loan was that great first impression. When I returned a call that I missed, I spoke with Roberta and we hit it off great. She was a joy to talk to. She told me things I needed to know and if I ever had any questions about anything, don't hesitate to call. She has a great sense of human and personality, I really enjoyed talking with her, not everyone is like that.

3 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you, Lisa! We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Fast smooth process I appreciate the…

Fast smooth process I appreciate the kindness you have shown to me.

17 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Felicie, we're so glad to hear that the loan process went smoothly for you. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

It was easy to talk to them and to be…

It was easy to talk to them and to be approved for the loan I would suggest them to anyone who asked about getting along thanks for all the work you did

24 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Christina, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Excellent finance business

They made so easy for me and the terms are great

21 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Thank you, Genaro! We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

It was so easy and the people are…good

It was so easy and the people are helpful

21 November 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Leslie, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

I absolutely love this loan company…

I absolutely love this loan company instead of trying to make me not have any money they figure out ways to help me make my payment on time and get best deal with them I can even if I am going through a hard time the management team and the loan officers are amazing would recommend them every time.

1 December 2025
Unprompted review
Regional Finance logo

Reply from Regional Finance

Hi Raquel, thank you for your kind words. We're thrilled to hear that you had such a positive experience with our team.

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