Regionsflorist Reviews 

Amazing customer service! I had an issue with an invoice and they solved it right away and in such kind and thoughtful manner that I wish this for everyone :)

This is my second order with RegionFlorist.de
First time it was during Covid19 pandemic and it all went well.
This time my order was mistaken, but the staff politely corrected it and my sister got the orfered flower. The staff is very kind and cooperative. Thank you.

Fantastic follow up service.
Adina from the Regionsflorist.de service team arranged for a replacement plant to be delivered to my family in Germany, after the first plant was received upside in a box and broken?!!??
My family are very happy with the replacement plant, and I was pleasantly surprised and reassured some companies still do value customer service. Thank you Resgionsflorist.de

1 Star too many! I used this Service for years 2 to 3 times a year last was Mothersday , this time they could not deliver (to the same address! )because the name was not on the door bell of the recipient, what obviously was no problem half a year ago ( maybe ring the bell !) They wanted the recipient , my 82 unwell mother
to pick it up! or the order would be send back and be destroyed, no Refund either

They lost a Customer today!!

Terrible.

My flowers weren't delivered because the transporter claims the name is not on the doorbell or the adress is not correct (quite a broad excuse).

What is worst, they don't provide proof of it but ask you to provide proof of the contrary.

You made me miss the 50th anniversary of my aunt simply because your transporter didn't stop to deliver the product (do you think people are so fool in these days? We all know the pressure delivery persons have and the amount of packages that are set on the side to fulfill all deliveries of the day).

I am quite disgusted and even more when I see other comments stating the same experience ! better use Floraqueen, had relied upon them in the past without any issue.

I am extremely dissatisfied with Regionsflorist's services. This is the third delivery that they have not made to family in Germany. There is a name on the doorbell and mailbox. She was home all day as he knew there was flowers coming her way. Instead of even attempting to ring the doorbell, the delivery service returned the package to the sender WITHOUT attempt. The florist is offering me 50% off of a future order. This was promised before, but they never give you the 50% off, so you lose your money. I understand if nobody were home and the delivery service would not leave the package there if the name isn't on the doorbell but they were at home waiting for the delivery! I find this to be extremely unreasonable and am disappointed with Regionsflorist. They should have refunded my money. This has happened before at other address they ship to for me. You cannot trust this company.

I ordered a 6 month subscription for a friend’s 80th birthday. The first bouquet was despatched correctly but unfortunately was delayed by the delivery company. I contacted Regionsflorist who responded promptly and chased the delivery up. The flowers were finally delivered 4 days late and sadly a few of the flowers had wilted. Regionsflorist want to ensure their flowers always arrive in great condition so immediately arranged a replacement bouquet to be delivered. I was really impressed with the customer service, the prompt replies and keeping me informed. They clearly care about their products and fixed a problem which wasn’t even their fault. I absolutely recommend this company.

Update: When purchasing the flowers, I did not see the note that DHL is strict and the name of the delivery needs to be on the mailbox. Thank you for your assistance in explaining the matter.

My negative review should be directed to DHL, not Regionsflorist. Thank you for your explanation.

The flowers were so beautiful and full! I am very satisfied with my order. I was anxious at first since they can’t reach the recipient via phone but it was delivered in a timely manner and was handled carefully. I made the right choice of ordering from you guys.
Thank you for the great customer service as well.

I wanted to congratulate my sister in Germany but I live in a different country. I found Regionsflorist.de via the web search, made an order, paid by VISA card, got confirmation and was left anxiously waiting. Fortunately, I found a great company which made their work properly and flowers were delivered exactly in time.

The site, ordering and payment systems are very convenient and quick as well as staff response. I needed to make a small clarification to the order and this issue was quickly resolved due to the responsive employee Aylin.

I'm completely satisfied and will use this service next time.

This is the first time ordering from this company and I was pleasantly surprised at the amazing bouquet of flowers my family received. They were absolutely beautiful and also at a very reasonable price.
The only reason I only rated a 4 star was because delivery was late one day.

Not the best flower bouquet. they weren't nice.

Above 5 star for sure,service and customer service on point.

The flowers arrived in a perfect state. Thank you for your service! You made my mother’s birthday a happy one, even though she is far Away from home!

I highly recommend Regionflorist as a truly customer-oriented company, that does the best to satisfy you. Prefect choice of amazing flowers, attention to every detail and fantastic customer service support - this is all about Regionflorist. I’d wish to rate you with 10 star, but it is only 5 available. So my 5 star rating goes to you, as you deserve it with no doubt! All the best!

It is awful service, what i've ever seen! I had orerdered 20 roses in Thursday, but i've got a message we couldn't delivery in net day. Why ? It is question for them!
Also i leave for abroad, so i couldn't do anything. I wrote many emails, but now i got information, than flowers will delivery on Monday. We can only imagine what will with flowers for almost 5 days. But they can say only " Sorry". I will fight for refund.
DEFINETLY NOT RECOMMEND!!!

Never received the flowers - they say the address was wrong. They say flowers will be sent back and destroyed. Such a waste of time and flowers - it's much more easer to get a phone call than creating all this. avoid it at all costs - no interest at all to fulfill delivery.

Customer service was really great when I accidentally put in the wrong delivery date. They responded to my request, confirmed that it was submitted, and inquired after to make sure it was delivered on time. On top of that, the flowers stayed fresh for AGES. Highly recommend

So after more email communication and getting a different person involved, Regionflorist is giving a refund as they saw past deliveries made to that address. I am thankful that the company did go through past records and saw that it was the delivery company that was at fault.

I ordered flowers for my mom for Mother's Day. They were sent back by delivery company as they said the name was not on the mailbox. When I contacted Regionflorist they asked that I send proof of name on mailbox - I sent them the picture clearly showing that the name was on the mailbox. It's and apartment complex and then Regionflorist sent an email saying that I won't get a refund because I did not put #22 on the address which is NOT a requirement. The funny thing is this company delivered my sisters flowers sent to the same exact address that I had and they were delivered. I have also used this company in the past and the flowers were delivered. So you are taking a chance using this company if the delivery person makes a mistake and doesn't deliver the flowers as you are out the money you spent because they will not refund you.

i am so highly recommending this shop. it's my first time to order online and i was pleased how easy it is to look through their site and eventually order a bouquet.

in their email, they would tell you ahead that there might be a delay coz of the restrictions in an area (coz yes, we're still in a pandemic). but i did try to ask about the delivery status thru email. the response was so fast and the staff was really helpful and assuring.

and the flowers? my friend sent me a photo and they are just so beautiful and so elegantly arranged. it brightened her day. i am so grateful.