While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their effectiveness and quality, especially highlighting the laundry sheets and various cleaning items. Many appreciate the eco-friendly nature of the offerings, noting the reduction in plastic waste and the pleasant, non-overpowering scents. People also commend the company for its competitive pricing and efficient delivery service, often mentioning quick shipping and well-packaged orders. However, some customers experienced issues with specific products, such as dishwasher sheets leaving stains or certain scent boosters not dissolving properly. A few reviewers also noted discrepancies in product descriptions, like tea towels being thinner than expected or bin bags not fitting standard sizes. There were also occasional reports of damaged packaging upon delivery and, in rare instances, strong, unpleasant chemical smells on certain items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Customers praise the effectiveness of... See more

Quality

Clients share positive opinions on quality, with many praising the effectiveness of laundry sheets and scent... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers praise the prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the good and competitive prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No turning back now! I started with laundry sheets, then cleaning products and I’ve now ventured into toiletries. I wanted to use more planet friendly products and reduce the amount of plastic packagi... See more

Rated 4 out of 5 stars

Good product, good price. DPD proved useless at delivering and returned the parcel back to sender, but REGN customer service responded without delay and posted the parcel out again via Royal Mail, wh... See more

Company replied

Rated 4 out of 5 stars

I use REGN most of the time now and I’m really glad to have discovered it. I’d reached a point where I was just really conscious of how much plastic I was throwing away and how much the products I was... See more

Rated 5 out of 5 stars

Love the laundry sheets, so easy to use and definitely washing everything as well liquid or powder. Foaming handwash is great too . Yet to use anti -bac or scouring pads or toilet bomb, but am confide... See more


Company details

  1. #214 of 258 best companies in Health and beauty shop

Written by the company

At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.


Contact info

4.2

Great

TrustScore 4 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought fabric softener sheets but…

Bought fabric softener sheets but didn't realise they were only for a dryer. When asked to return, the response was very curt and rude and discouraging me to shop with them again. Very disappointed.

19 February 2026
Unprompted review
REGN logo

Reply from REGN

Thanks for your feedback, and I’m sorry to hear you felt disappointed with your experience.

Just to clarify, we did approve your return request as soon as you got in touch. That said, I’m genuinely sorry if our reply came across as curt or rude. That certainly wasn’t our intention, and we never want anyone to feel discouraged from shopping with us.

We appreciate you giving us a try, and we’ll take your comments on board to make sure our communication feels clearer and more helpful in future. If there’s anything else we can do to help, please do reach out.

Rated 3 out of 5 stars

Fragrances are nice

Fragrances are nice. However, I've found they don't dissolve very well leaving the occasional residue mark on clothed and undessolved beads in the door well. I have reduced the number of beads, by half, this has helped but the fragrance isnt as strong. I don't overfill the wash load either, though my washing machine fills by weight - so whether this is the cause 🤷‍♀️

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Effective fabric softener sheets

I have tried out the re:gn fabric softener sheets (fresh linen scented) and am very pleased with them. I just use half a sheet at a time, tear that in half and add it it the SimplyEco laundry sheets (which I also tear in half) and place at the bottom of the drum before the washing goes in. Clothes come out with a pleasant, light scent and the amount of static with certain fabrics does seem reduced. Would recommend.

14 February 2026
Unprompted review
Rated 4 out of 5 stars

I use REGN most of the time now and I’m…

I use REGN most of the time now and I’m really glad to have discovered it. I’d reached a point where I was just really conscious of how much plastic I was throwing away and how much the products I was using were adding to pollution. It’s been trial and error experimenting with different products and I’ve liked some things more than others. I would say that all my household cleaning and most of the toiletries I use are from REGN, including refills and reusable bottles etc. Well chuffed and I always look forward to receiving my orders, which arrive well packaged and timely. Customer service has been very good and responsive. My only problem is in navigating the website. Sometimes things are hard to find and sometimes I’m scrolling through stuff I’ve already seen. But it’s a small price to pay

11 February 2026
Unprompted review
Rated 4 out of 5 stars

Great alternative to the plastic…

Great alternative to the plastic loofah. Feels good on the skin and hasn’t caused any irritation. Better for the environment and can bed washed so win win. Delivered on time and packed well. Takes a while to fully dry out though.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Company

Great choice of products and excellent customer service. One of my orders was delayed in the Christmas post so they dispatched a replacement order with no fuss.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchases from…REGN

Very pleased with my purchases from REGN delivery was prompt I had a slight issue with one item I purchased which REGN was very prompt to rectify when I contacted them. I will use them again.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Quality at it's best.

It was easy to order on your website. Tap the item and the quantity and go to pay, as easy as that.
The kitchen towels on the roll are super soft and absorbent, wash them and put back on the roll.
The 6 coloured bamboo super soft face clothes are unbelievable. A soft cloud wiping your face.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Reviewing my laundry

I have used REGN laundry sheets for a couple of years now and it was only recently that I returned to look at the website that I realised how the range has grown. This is a really forward looking company with quality products at competitive prices. I love it.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

CUSTOMER SERVICE ABISSMAL

Ordered a Christmas present. The box was totally torn and crushed. They want me to pay to send it back I wouldn't be able to give this as a gift so it's totally not fit for purpose. The
Customer service they offer is horrendous!! BEWARE!!!

15 December 2025
Unprompted review
REGN logo

Reply from REGN

You’ve left six reviews on here and every one of them is negative. That suggests this isn’t about one genuine issue, but a wider pattern of dissatisfaction when things don’t go exactly as you expect.

To be clear, the product itself was not damaged. The outer box was slightly squashed, which does sometimes happen in transit, but it was still intact and perfectly usable. We explained this clearly and offered a return in line with our published policy. As the item was not faulty, return postage would be the customer’s responsibility, which is standard practice and stated on our website.

Good customer service doesn’t mean ignoring procedures or offering outcomes outside our policies. It means responding, being transparent, and treating all customers fairly and consistently. We did exactly that here.

We’re always happy to help, but we won’t accept exaggerated claims or unfair characterisations simply because the outcome wasn’t what you wanted.

Rated 5 out of 5 stars

Laundry sheets

Last year at christmas i gifted friends and family biodegradable kitchen sponges as a stocking filler and this year its laundry sheets in there. Changing the world one plastic free swap at a time. I use these things myself obviously - really why wouldn’t you ?

15 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look