Replacement product. Thanks so much for sending out a replacement product after mine broke!
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Review summary
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Light, but slightly greasy, however easy to use. Think there might be some new strands sprouting.
I was suggested to use the products of Regrowz by a friend, and it is one of the choice i dont regret at all making. As the water poses challenges for quality of hair and fall, i want to say that Reg... See more
Delivery was damaged by Royal Mail Regrowz Customer services sorted it the very next day. Free replacements thank you. Fast service and love the hair oils. Shampoo and Conditioner is great too
Company details
Written by the company
Regrowz is based on a hair loss remedy that has been passed down through many generations. The product uses 100% naturally-derived ingredients, including coconut oil and various herbs and plant extracts.
Contact info
4.3
Excellent
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Terrible product
Terrible product. Bought the shampoo and hair is falling out rapidly after 3 uses.
They are dishonest about reviews on their website they claim they have 132 reviews averaging at 4.9 stars however you’ll get the true story on here
21 October 2023
Unprompted review
Reply from Regrowz
Hi, Thank you for contacting us and bringing your concerns to our attention. We are deeply sorry to hear about your negative experience with our shampoo and the issues you have encountered with your hair. We would like to investigate this matter further to understand the cause of your experience. Please contact us on our email customersupport@regrowz.com so we can further assist you. Best Regards, Regrowz Team
Awful
Been using both shampoo & conditioner for 5 days and it’s pulled my hair out. In the shower it drys your hair out so much, makes your hair feel like straw and trying to wash the product out ends up pulling your hair out because of how dry it is. Does not leave it feeling silky, smooth or voluminous. Made my hair fall, worse.
It’s an awful product.
10 September 2023
Unprompted review
Reply from Regrowz
Hi, Thank you for reaching out to us. We sincerely apologize for the negative experience you had with our shampoo and conditioner, and the issues it caused with your hair. We are committed to understanding the cause of this experience and would like to investigate further. Your feedback is important to us, and we appreciate your patience as we work towards a resolution. Please contact us on our email customersupport@regrowz.com so we can further assist you. Best Regards, Regrowz Team
Really wanted to Love it
I finally received the thickening shampoo and conditioner. The shipping was late but I was hoping the product would be worth the wait. It is awful. It feels like I am washing my hair with rubber cement. The conditioner is worse than that. My hair is stiff and falling out. Would not recommend to anyone
6 September 2023
Unprompted review
Reply from Regrowz
Hi Jacey Moeller,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we're sorry to hear that you've had a less than satisfactory experience with our shampoo and conditioner.
We understand your concerns regarding the consistency of the Volume Conditioner, particularly in colder weather. It's true that coconut oil, a key ingredient in the conditioner, can solidify in lower temperatures. We apologize for any inconvenience this may have caused.
To help resolve this issue, we recommend submerging the Volume Conditioner bottle in warm water before use. This should help soften the product and make it easier to spread through your hair. We hope you'll give it another try with this method, and we're here to assist you with any further questions or concerns you may have.
Once again, we apologize for any disappointment you've experienced, and we appreciate your patience and feedback.
REGROWZ Customer Support Team
Three months in…
It been three months and I’m starting to see results. While I'm not seeing any any new hairs grow I'm not seeing any hair fall either. The areas that looked thin now look(key word:look) fuller and healthier. If your at at your early stages of hair loss I recommend this product any day over rogaine.
29 August 2023
Unprompted review
Excellent Customer Service
I can not as yet comment on the product I purchased as I've only just received it ( very well packaged & looks premium )
After contacting customer service due to my order not arriving ( Royal mails fault ) l was sent a very polite & helpful email ( shout-out to Carol ) who sent out a replacement order which arrived the next day & also asked to keep the original order which eventually arrived as well. I'm now hoping the product is as good as the customer service !!
17 August 2023
Unprompted review
Reply from Regrowz
Hi Nika,
We're sorry to hear about the inconvenience you've experienced with your package and the quality of the item received. We sincerely apologize for any disappointment this may have caused. We're committed to making things right for you. Please reach out to our customer support team at customersupport@regrowz.com, and we will ensure a replacement is sent your way. Your satisfaction is important to us, and we appreciate your understanding.
REGROWZ Customer Support Team
I like this shampoo
I like this shampoo, it feels natural and my hair does feel fuller and longer
9 August 2023
Unprompted review
Reply from Regrowz
Dear Jamie,
We apologize for the inconvenience you experienced with your recent order. Your feedback is essential to us, and we want to ensure that we address your concerns promptly.
To help us investigate and resolve the issues you encountered with late delivery, lack of customer service, and the absence of delivery tracking, we kindly request that you send an email to our dedicated customer support team at customersupport@regrowz.com. Please include your order number in the email so that we can locate your order quickly and provide you with the necessary assistance.
Once again, we apologize for any inconvenience caused and assure you that we are committed to improving our services. Your satisfaction is our top priority, and we will do our best to rectify the situation.
Thank you for your understanding, and we look forward to resolving this matter for you.
Kind Regards,
Regrowz customer support.
Great service quick delivery a great…
Great service quick delivery a great product...
28 January 2023
Unprompted review
I’ve been using the thickening shampoo…
I’ve been using the thickening shampoo and conditioner for a few months! I’m really not seeing that much of a difference guys? However as I have 3 of each still to use, I’ll continue to use, hopefully a positive result 👍🏻
22 January 2023
Unprompted review
I had been using another product for…
I had been using another product for over a year and felt my hair wasn't making much progress. So, I spotted your advert on Facebook and decided to give it a go! No looking back, very happy with your products.
16 January 2023
Unprompted review
Been almost a week and still haven’t…
Been almost a week and still haven’t shipped my order, not replying to emails either
26 October 2022
Unprompted review
Reply from Regrowz
Hello X6 Goat, we would like to sincerely apologies for the issue you've encountered.
Can you please give us your Order ID via emailing customersupport@regrowz.com, give us a call to +44 (0)161 711 0111 or send us a message to our WhatsApp, https://wa.link/u10t4n so that we can get you an update on your order?
Best regards,
The Regrowz Team.
I had to open a PayPal case just so…
I had to open a PayPal case just so they would send my order.
DO NOT ORDER
14 October 2022
Unprompted review
Reply from Regrowz
Hello Thomas, we would like to sincerely apologies for the issue you've encountered.
Can you please give us your Order ID via emailing customersupport@regrowz.com, give us a call to +44 (0)161 711 0111 or send us a message to our WhatsApp, https://wa.link/u10t4n so that we can follow up on your order?
Best regards,
The Regrowz Team.
EXCELLENT PRODUCTS AND CUSTOMER SERVICE. I started using Regrowz stimulant and…
I started using Regrowz stimulant and serum just over three months ago. I’m very pleased with the results as I can no longer see my scalp after styling and the regrowth hair is very strong. I have also started using the shampoo and conditioner. Again, extremely pleased as other similar products used in the past have only made my hair heavy and could only use weekly whereas I use Regrowz S&C all the time. I had to contact their customer services on another issue and it was dealt with very quickly and efficiently.
19 September 2022
Unprompted review
Smells nice but has no thickening…
Smells nice but has no thickening effect and leaves my hair oily.
3 October 2022
Unprompted review
Very hard to comb through my hair after using…
Very hard to comb through my hair after using and alot of my hair comes with it. Been using the thickening shampoo and conditioner. I doesnt seem to make my hair any thicker. after reading the comments on this I am disappointed.
28 September 2022
Unprompted review
Excellent customer service
I ordered the 6 month program kit (which comes as two 3 month supply boxes) along with shampoo and conditioner. I ordered them on Sunday and they arrived today (Tuesday) so I can't fault the delivery time.
However, when I opened the first box the scalp stimulator had leaked, when I opened the bottle even more spilled out. I've just used it for the first time, nearly half the bottle is gone and it doesn't feel like much went on my scalp. Only using it for the first time today so I can't comment on how well it works yet but I'll be very surprised if I get anywhere near 3 months use from the first box.
Update - before I had contacted customer service I received an email to say a replacement box for the one that was damaged.
I've given 5 stars for the customer service, as I've only just received the product I can't comment on how well it works but I will update.
21 June 2022
Unprompted review
Reply from Regrowz
Hello Jennie,
Hope you are keeping well.
We are really sorry to hear that you received defected item. Could you please contact customersupport@regrowz.com so that we can get you a solution?
Best regards,
The Regrowz Team.
Reply from Regrowz
Hello Nick Edwards,
Hope you are keeping well.
I am sorry to get that you are not satisfied with REGROWZ products. We have sent you an email to discuss more on what you have experienced while using REGROWZ products to give us a one-star review. Hoping we would hear from you soon.
Best regards,
The Regrowz Team.
Great products and amazing packaging
Great products and amazing packaging. Loved how these smell! And they’re great when washing your hair!
21 April 2022
Unprompted review
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