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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, particularly highlighting their quality and effectiveness in promoting hair growth, thickness, and overall hair health. Many people have noticed significant improvements, receiving compliments and feeling that the products have positively changed their lives. The customer service is also consistently described as excellent, with consumers appreciating the helpfulness, politeness, and efficiency of the support team, especially when resolving issues like damaged items or processing returns. However, some customers experienced adverse reactions, such as hair falling out badly after using a hair growth set, or eye stinging from a lash serum. In these instances, the company's customer service was noted for being excellent and providing full refunds.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied, praising the... See more

Quality

Users describe positive interactions with quality. Many customers praise the products for making their hair... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the great... See more

Based on these reviews

Rated 4 out of 5 stars

Replacement product. Thanks so much for sending out a replacement product after mine broke!

Rated 5 out of 5 stars

Regrowz has completely changed my life. I suffered with hair loss around my forehead and within 3 weeks of using the miracle hair oil new hair was growing, my hair felt instantly nourished and thicker... See more

Company replied

Rated 5 out of 5 stars

I have FINALLY found the products I have been searching for!! I get compliments on how my hair looks & even how it smells every single time I use the thickening shampoo, volume conditioner and miracle... See more

Company replied

Rated 5 out of 5 stars

I was suggested to use the products of Regrowz by a friend, and it is one of the choice i dont regret at all making. As the water poses challenges for quality of hair and fall, i want to say that Reg... See more


Company details

  1. Hair product shop

Written by the company

Regrowz is based on a hair loss remedy that has been passed down through many generations. The product uses 100% naturally-derived ingredients, including coconut oil and various herbs and plant extracts.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Excited to start my journey

I just bought last month the shampoo, I haven’t used it yet , am going to purchase the shampoo and conditioner again , I don’t feel I need the addition treatment that they offer as I normally make very high potent hair mask myself , since this is a sulphate free shampoo and has rosemary and saw palmanto, I though this could be quite beneficial to my hair growth journey , I already have long hair but am trying my best to make it volume, I will actually leave another review on this to give my final verdict of what I feel about this journey , thank you for coming across, and looking forward to sharing my experiences

10 April 2021
Unprompted review
Rated 3 out of 5 stars

Shampoo & Conditioner

I bought Regrowz Shampoo and Conditioner. I love the fact that these products are sulfate free with many natural ingredients! The shampoo was a five star for me, but I'm giving this review three stars because of the conditioner. Overall the quality of the conditioner is great, but unfortunately I just can't stand the smell of it. I wouldn't mind if the smell washed out but it stays lingering on your hands and in your hair after a good wash. I'm not sure what the exact ingredient is in the conditioner that makes it smell this way, but it smells similar to something of Indian food/spices. After reading a company reply to a dramatic reviewer, I understand that all these ingredients are important if you want the best results for returning hair growth. As for me, I will only be using the shampoo from Regrowz and I'll have to find an alternative for the conditioner. Also it would be nice if there was an option to buy Regrowz conditioner without the ingredient that does smell so strong... but I understand that might not economically work.

17 November 2020
Unprompted review
Rated 1 out of 5 stars

This product was an expensive buy but…

This product was an expensive buy but it sounded like it could be worth the money. On receiving this product the content in the tube had gone that hard that I had to squeeze the tube hard and it exploded the tube making it come out of the bottom of the tube not the nozzle. This product when applied had a horrible smell for a hair product and smells similar to curry powder. DO NOT BUY

14 November 2020
Unprompted review
Regrowz logo

Reply from Regrowz

Dear ES,

Thank you for leaving your valuable feedback and Im very sorry your experience with the Regrowz Hair regrowth and thickening treatment was not as you expected.

The reason for the herbal musk is a leading active natural ingredient which is essential for the protein of your hair. It is this unique mix of ingredients and natural DHT blocker that will restore the health and thickness of your hair over time.

It is noted within the product instructions that the Serum will solidify when exposed to cold temperatures and to remedy this we would suggest placing the Serum under a hot tap until the product turns back into a liquid.

I would very much like to engage with you over the phone where we can further explain the product and hopefully resolve this issue. We do have 1,000’s of customers who have had success with the product.

Your satisfaction is our number one priority.


Kind Regards,
Regrowz customer support.

Rated 5 out of 5 stars

Fast customer service

Just started using the product. Can’t comment on long term effects, but it smells nice.
Placed order to USA. Package arrived damaged. After contacting the company, they sent a replacement out right away. Great customer service.

24 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ordered Monday on short notice, received Wednesday in London. Do strongly recommend. James' customer service was excellent.
Product wise, I am only 3-month in the treatment so results are for now not yet quite noticeable, but shedding has stopped.

14 October 2020
Unprompted review
Rated 5 out of 5 stars

I'm trying regrowz

I'm trying regrowz. It's been 1 months. No result But can't say anything before using it for 3 4 months. And the best thing is the Man James. He's actually Good Guy and Support every time and never ignored Me.. Thank you James Grant 👍❤️

14 September 2020
Unprompted review
Rated 5 out of 5 stars

My hair loss is on Vacation now ❤️

I have started using Regrowz Hair Thickening Shampoo & Volume conditioner 3 months ago & I must say this affordable beautiful packaging, I never experienced any side effects plus this product really does work for reducing hair loss & Indeed, it is free of paraben, sulfates, artificial colors, and contains natural DHT blockers that are absolutely safe.⁠

30 July 2020
Unprompted review
Rated 1 out of 5 stars

I have ordered from here before

I have ordered from here before, latest purchase shampoo and conditioner. Never received order, disputed with them for the first two weeks seemed to be all good then three months later no communication, no answer to emails and phone calls I left, talked to James grant one of there customers service reps , be ware all lies!

22 July 2020
Unprompted review
Regrowz logo

Reply from Regrowz

Hi Sam,

Im James Grant; I am very sorry you have not received delivery yet. As you are aware, the current global situation has had a significant effect on the distributions of products around the world. At Regrowz, we are doing our best to ensure the complete satisfaction of all our customers in these hard times; it is not a usual practice to leave behind any customer.
I am here to assist and resolve your complaint immediately. Please email customersupport@regrowz.com your complete name Registered email ID, order ID and address so I can identify your purchase, investigate and resolve this matter swiftly.
To avoid future delays, we are vigorously keeping an eye on parcels to ensure all international shipments reach on time.

Rated 5 out of 5 stars

shampoo is amazing!

Bought the shampoo as an alternative to the treatment as its more convenient. I would definitely recommend it. Just as effective. After using this treatment I saw a noticeable difference.

28 January 2020
Unprompted review
Rated 5 out of 5 stars

I was born with lots of hair but super…

I was born with lots of hair but super fine. It has always been the bane of my life. I started using the 3 months kit of Regrowz and within a few weeks the texture of my hair had changed, something my hairdresser also noticed immediately. New baby hair was sprouting all around the hairline. Surprisingly, my hair started lifting at the roots which gave my hair more body and bounce, something I had not expected. When I ran out I continued using my home remedies but then I started losing the gains I had made with the Regrowz products. The price is the main issue for me but since I'd had such great results in 3 months I figured I should just bite the bullet and go for the 6 months' supply as they advise 6 months of use for best results. Yes, the smell can be a bit overpowering, but it's not a chemical smell; it's natural. I apply it a couple of hours before bed, time to massage my scalp, put my hair in a band and sleep with the product in. Oh, one little complaint I have is that the liquid, used very sparingly, still didn't last me 3 months, but the serum lasts longer than 3 months... swings and roundabouts. All in all, I wholeheartedly recommend it. PS No, you cynics who think the reviews are not genuine, I'm very much a real person, a real customer and not getting paid a cent to say what I did :)

12 December 2019
Unprompted review
Rated 4 out of 5 stars

My Review on Regrowz after 6 Months of…

My Review on Regrowz after 6 Months of usage
Positives:
- Reducing Hair fall
- Thickening also fine
- No side effects till today
- Seems Natural,
Negatives:
- Definitely wont work Baldness.
- Applying it daily takes so much time
- Onion Water ??!!
- Very expensive

29 November 2019
Unprompted review
Rated 5 out of 5 stars

Perfect service !

My order took an extremely long time to arrive due to local postal services but James managed and solved the situation flawlessly thanks to James Grant. Didn't try the product yet but I'm confident considering the team that stands behind it.

28 October 2019
Unprompted review
Rated 1 out of 5 stars

I bought this horrific stuff after…

I bought this horrific stuff after seeing a witty American guy on Youtube promoting it. Then after receiving it, I soon realised what a scam it is!

The Youtuber doesn't say what the odour of it smells like, just says that it isn't that bad! What? It's like the strongest curry powder you have ever smelled and very very greasy. People comment upon it and say things like "can you smell that?", referring to the odour of it.

IMO, people who rate this product on here are employed by Regrowz, because it really is THAT bad.

Don't do it. Buy a branded minoxidil treatment instead. This stuff is very unlikely to work and utterly embarrassing to wear due to the pungent smell.

31 May 2019
Unprompted review

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