Rehome Outlet (as seen on Dragons' Den) Reviews 

1,013
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and exceptionally helpful staff who manage the entire purchasing and selling process efficiently. Consumers are also highly satisfied with the amazing quality of the products, noting that online descriptions are clear. Additionally, people highlight the excellent delivery service, emphasizing that transport teams handle items securely with great care. Though some customers noted issues, mentioning that certain items unexpectedly arrived damaged or required unexpected repairs. A few reviewers were dissatisfied with short return windows, inaccurate online listings, and persistent difficulties when resolving complaints.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that everyone they dealt with was helpful,... See more

Service

People report positive experiences with service, highlighting a smooth, professional, and well-managed... See more

Product

Clients share positive opinions on product quality, highlighting great bargains on pre-loved and ex-display... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that everything arrives on time and is... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service throughout the process. Rehome looked after every aspect and our kitchen was assessed, listed and sold without any effort by us. It’s brilliant that our good quality ‘old’ kitchen... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish, ended up buying more of them and the showroom after going to view the kitchen. Everything looks pretty good when delivered, normal markings from taking apart but nithi... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with my new kitchen. I could never have afforded such a premium brand & the whole process was incredibly easy and well managed. The Rehome team answered queries very promptly and... See more

Company replied

Rated 5 out of 5 stars

Really great service.We viewed two or three domestic kitchens on line before buying. We are keen recyclers and could not be more pleased with the kitchen we have eventually bought. Especially impresse... See more


Company details

  1. #42 of 136 best companies in Kitchen supply shop
  2. #21 of 113 best companies in Bathroom Supply Shop
  3. #110 of 395 best companies in Home Furniture Shop
  4. #65 of 244 best companies in Home improvement shop
  5. #13 of 45 best companies in Kitchen Furniture Shop
  6. #12 of 27 best companies in Kitchen Renovator

About Rehome Outlet (as seen on Dragons' Den)

Written by the company

Rehome

The Kitchen, Bedroom, Bathroom outlet

The UKs Leading Marketplace for Buying and Selling Used and Ex-display Kitchens

Rehome makes buying and selling pre-loved and used kitchens, bedrooms, and bathrooms safe, simple, and sustainable. As the UK’s leading marketplace for pre-owned kitchens, we combine expert verification with rigorous quality checks, giving our customers peace of mind while saving money. We sell kitchens, bedrooms and bathrooms, either used (pre-owned) or ex-display from premium homes and showrooms across the UK, including London, South East England, South West England, West Midlands, East Midlands, Yorkshire, North East England, North West England, Wales and Scotland. All used kitchens listed on Rehome are carefully inspected and verified by our trained team, reducing the risks typically associated with purchasing pre-loved interiors. We also ensure that all sellers are verified, so you can buy or sell with confidence. Our approval process guarantees that every kitchen, bedroom, or bathroom we list meets high standards of safety and quality. Choosing pre-loved with Rehome offers significant cost savings compared to buying new (up to 80% off high street prices for well known brands), while also supporting a more sustainable approach to home renovation. We are proud to be BCorp certified, a recipient of the Queen’s Award for Sustainability, and a Which? Trusted Trader for professional dismantling services, demonstrating our commitment to ethical, responsible, and trustworthy practices. Our award winning business has become a trusted authority in the pre-owned interiors market. We make it safer and easier to buy and sell used kitchens, bedrooms, and bathrooms, helping homeowners and sellers alike benefit from quality items without the risks often associated with second-hand purchases. Whether you’re looking to upgrade your home or sell pre-loved interiors, Rehome provides a reliable, verified marketplace where sustainability, savings, and trust go hand-in-hand. Showrooms across the UK regularly update their ex-displays to keep up with the latest trends, which means that perfectly good ex-display kitchens and bathrooms are often replaced long before they’re worn out. Rehome makes it simple to buy from premier showrooms around the UK; Tom Howley, Martin Moore, Magnet, Nobilia, Neptune, Humphrey Munson, Clive Christian, Harvey Jones, Bulthaup, SieMatic and Smallbone to name a few Now we think you’d at least want to take a look at Rehome.

Visit Rehome

Contact info

Luxury Kitchens Up to 80% off RRP

Ex Display & Pre-loved kitchens from premium homes and showrooms

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,013)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient sales team

Very efficient sales team.
Very straight forward kitchen removal.
Payment received on time.

2 March 2026
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Lisa, thank you for taking the time to leave a review for us regarding selling your pre-loved kitchen. Much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Customer service above and beyond

Our purchase of an expensive kitchen item was smooth and straightforward but we were unable to pick it up from the warehouse..and it sat there for over 10 months due to various personal challenges! During this time Rehome were supportive, helpful and never pressured us. Their customer service was empathetic, friendly and respectful at all times, whilst gently pushing the agenda forward and culminating in pick up and installation. I would highly recommend purchasing through REHOME in the knowledge their service goes way beyond just 'the sale' and remains at the highest standard

26 February 2026
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Nicholas, We’re really pleased that your purchase process was smooth, but even more so that you felt supported during the period afterwards. Life can sometimes throw unexpected challenges our way, and we always try to approach situations like this with empathy, flexibility and understanding.

Our goal is always to make sure that every customer feels supported not just during the purchase, but all the way through to collection, delivery and installation. We’re very glad we were able to work with you over that time and help bring everything together in the end.

Thank you as well for recognising the team’s approach as being helpful, respectful and patient is incredibly important to us, and your feedback means a lot to them all. Warm regards and thanks Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great service

Great service. We’re delighted with our pre loved kitchen and the whole experience from ordering to delivery was really straight forward. Always really responsive to queries and everything arrived in great condition and as expected.

28 January 2026
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi there Mrs Michelle, we’re so pleased to hear that you’re delighted with your pre-loved kitchen and that the whole journey from ordering to delivery felt straightforward. It’s great to know our team were responsive to your queries and that everything arrived exactly as expected and in great condition.

Thank you for choosing Rehome and for giving a kitchen a second life. We hope you enjoy it for many years to come! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Very great service and lovely…

Very great service and lovely communication from the team.
Easy process and I got paid for my item asap.

20 February 2026
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Ola, thank you for choosing Rehome. I am delight you found selling through us easy and straightforward. Thank you also for taking the time to leave a review for us. Its much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Kitchen rehome

Process from start to finish was easy. We arranged to see the kitchen in the showroom before purchase. The kitchen removed on planned date and carefully delivered to new home.

19 February 2026
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi David, thank you so much for your kind review! We’re delighted to hear that your experience with Rehome was smooth from start to finish. We take pride in offering high-quality pre-loved and ex-display kitchens (as well as other items) at great value, giving them a second life with people who will enjoy them. Whether buyers prefer to visit in person, arrange a Facetime walkthrough, or explore our website, we strive to make the process as flexible and convenient as possible.

It’s also wonderful to hear that the removal and delivery went according to plan. Our team takes great care in ensuring every kitchen is carefully handled and arrives ready for its new home. Thank you again for sharing your experience, and we hope you love your kitchen for many years to come! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Excellent

Excellent from start to
Finish and very happy with our kitchen purchase.
Thank you

3 February 2026
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Holly, thank you so much for taking the time to leave a review for the team. Its much appreciated. Delight to hear you are happy. If you do have time, it would be great to see some images once the kitchen is re-installed. Please send to info@rehome.co.uk. Warm regards and thanks again, Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Fun upcycling project

Fun upcycling project! Delighted to have a solid wood Mark Wilkinson kitchen at the fraction of the cost of a new one. Great communication throughout.

12 February 2026
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Nicole, you are my spirit animal!!! I too love an upcycle - especially with a beautiful kitchen like the one you have purchased. I have many Mark Wilkinson pieces in my own home and the quality and design is breathtaking. Enjoy! We really would like to see the project when finished too. Please send images to info@rehome.co.uk. Warmest regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great all round

Top quality kitchen for a great price, super customer service

8 December 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Sara, cannot say fairer than this to be honest! I am so pleased Rehome has been able to help you achieve the kitchen you really want, within budget, without compromising on quality! This is why I come into work every day with a smile on face! Thank you for this review, it means a lot. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Highly recommend ReHome for selling your kitchen

I highly recommend ReHome for selling your kitchen. We had a flawless experience with them from start to end. They gave us an initial estimate then sent their photographer over to take pictures and videos, to measure the units and to evaluate the condition. ReHome came back to us with a significant increase in the price. Our kitchen was listed, and within a week, we had two offers. After the sale, ReHome dismantled and removed the kitchen to go to its new home. Everything went smoothly, and we were kept updated at each step along the way. We’re so pleased that the kitchen is being enjoyed by another household rather than to have been simply disposed of. They do charge a hefty commission but the service delivered is 100% worth it. A+++++ experience!

21 January 2026
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi there, I am blown away by your review and smiling from ear to ear! Thank you so much for taking the time to share your experience! I'm genuinely thrilled to hear that the whole process was smooth and straightforward. It’s wonderful to know that our photography and evaluation process helped maximise your kitchen’s value (this is why we do it) and that it quickly found a new home.

We’re especially glad you appreciate that your kitchen is now being enjoyed by another family. This is exactly what Rehome is all about: giving pre-loved kitchens (and other items) a second life rather than letting them go to waste. While our commission reflects the care, expertise, and support we provide at every step, it’s fantastic to hear you felt the service was 100% worth it.

Your recommendation means a lot to us, and we’re delighted you had an A+++++ experience! Thank you again for choosing Rehome. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

We would highly recommend

We would highly recommend. Fantastic customer service, very easy to deal with We would definitely use them again . Thank you xx

19 January 2026
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Emma, not too sure if you are a buyer or a seller, but we do appreciate you taking the time to leave your review. I am delighted you are so happy! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Rehome is a Great Company!

We had a fantastic experience using Rehome to sell our kitchen. From the marketing team, to the sales team through to the Sergio and his team doing a great job dismantling the kitchen.
Great communication throughout, and everything was as they told us it would be.
A great company that we would thoroughly recommend!

2 February 2026
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi James, thank you so much for your kind words! We’re thrilled to hear that your experience with Rehome was fantastic.It’s wonderful that our marketing and sales teams, along with Serg (dismantle and delivery supervisor) and his team, were able to make the process smooth and stress-free for you.

Clear communication and delivering on what we promise are central to how we work, so it’s brilliant to hear that this came through in your experience. We’re delighted your kitchen has found a new home and that you’d recommend Rehome—it really means a lot to all of us. Warm regards, Helen Lord, Rehome Founder

Rated 5 out of 5 stars

The team that were here to dismantle our old kitchen

The team that were here to dismantle the kitchen turned up on time, laid floor protection down, explained what they were going to do and how long it was going to take. Really cannot fault their approach and their professionalism.

30 January 2026
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Jeff, thank you for taking the time to leave such a positive review.

Our dismantling teams work to a tried and tested process, always arriving on time, protecting the property, explaining the plan before starting, and working efficiently and safely throughout. It’s reassuring to hear that this came across on the day.

Professional dismantling is a crucial part of ensuring kitchens can be successfully reused, and we take that responsibility seriously. Done properly, it protects the property, the kitchen itself, and ultimately the experience for the next owner.

We really appreciate your feedback and thank you for using Rehome. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Worth Doing!

Had to put a bit more leg work in than expected with disconnecting appliances and the kitchen was bought instantly so maybe the price could've been higher. Other than that the people at Rehome were very helpful, Becky and Siobhan were great. As an alternative to just binning the kitchen when you get a new one I would I highly recommend doing this.

13 January 2026
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Dear Ollie, thank you for taking the time to leave a review and for your kind words about Becky and Siobhan. I will be sure to pass these on.

Re the kitchen selling quickly, I believe the speed of sale is very much a reflection of how we operate rather than an undervaluation. With all our listings, a comprehensive and transparent description is given so buyers are confident to buy from us. They wait for the right kitchen, at a price they can afford, and we have a database of over 35,000 buyers. Selling a kitchen quickly through Rehome is not uncommon.

Your buyer was happy with their purchase and the kitchen was as described. This is exactly the outcome we aim for every time. It’s a testament to the process, and the trust we’ve built by doing things properly.

Thank you again for choosing Rehome, and for your honest review. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Excellent service and great to deal…

Excellent service and great to deal with. We were updating our 3 Kutchenhaus showrooms and had 14 displays to 'rehome' and sell. All of our kitchens sold and went to lovely new homes.
Rehome took all of the photos, listed our kitchens, dealt with all the enquiries and ultimately made the sales for us.
The whole process was extremely smooth and easy to do.
Thank you again for supporting us.

10 December 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi James, thank you so much for your kind words and for taking the time to leave such a thoughtful review.

It was a real pleasure working with your team on the rehoming of the Kutchenhaus showroom displays. Successfully selling 14 kitchens within the required timeframe was very much a collaborative effort, and your proactive, partnership-led approach made a huge difference to the outcome.

We’re delighted that all of the displays have gone to lovely new homes and that the whole process felt smooth and straightforward for you. Thank you for trusting us with such a large project and for working with us in such a positive, win-win way. See you soon! Warm regards Helen Lord, Rehome Founder

Rated 3 out of 5 stars

Great with selling the kitchen but…

Great with selling the kitchen but pretty hopeless with selling the bathroom stuff - not responding to emails, not following up with customers who i know were interested etc.

26 January 2026
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for taking the time to leave a review, and we’re pleased to hear you were happy with the sale of your Smallbone kitchen.

We’re sorry to hear your disappointment regarding the bathroom items. We would like to clarify that we did actively follow up with the only interested buyer who viewed the bathrooms. Unfortunately, they were only interested in purchasing a single vanity unit rather than the full bathroom, and despite multiple emails and calls from our team over the course of a week, we did not receive any response from her. We have full CRM records confirming these attempted contacts.

While we completely understand how frustrating this must have felt from your side, we did make every reasonable effort to progress that enquiry and keep momentum with the buyer. Sadly, as is sometimes the case in second-hand sales, buyers can change their minds or disengage without notice. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Good team effort

Excellent communications throughout the buying process. Rehome's kitchen removal/delivery team clearly took a great deal of care and all items, including the granite worktops, arrived unscathed. Although I met them fourteen hours after their day had commenced they remained in good spirits and were additionally both polite and helpful.

14 January 2026
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you very much for your wonderful review.

We’re delighted to hear that you were happy with the communication throughout your purchase and that your kitchen and granite worktops arrived safely and in perfect condition. Our removal and delivery team take great pride in handling every item with care, so it’s especially nice to hear that their professionalism and good spirits came through.

Thank you again for choosing Rehome. We hope you enjoy your kitchen for many years to come. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with Rehome. All the team members I had contact with were knowledgeable, helpful and prompt in responding to me. The whole process went smoothly.

21 November 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you so much for taking the time to leave this review, it really means a lot to us.

We’re so pleased to hear the whole process ran smoothly and that the team looked after you properly along the way. Being knowledgeable, responsive and easy to deal with is exactly what we aim for, so it’s great to know that came across in your experience.

Thanks again for choosing Rehome and for trusting us with it. We really appreciate it! Warm Regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great communication and service…

Great communication and service throughout the purchase process from Rehome. We bought a used kitchen bigger than needed for our kitchen so that we had configuration options. Items we didn't need we either sold or gave away so there was no wastage. Friends and family love our 'new' kitchen as do we and we were able do this at a fraction of the price and in line with our circular economy ethos.

8 September 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Sabine, thank you for this, it's such a great review to read.

We love how thoughtfully you approached your purchase. Buying a slightly larger kitchen to give yourselves more layout flexibility is exactly the kind of smart, creative thinking that makes the Rehome approach work so well.

It’s brilliant to hear you are delighted with the quality of the kitchen, and even better that friends and family do too! Achieving the look and layout you wanted at a fraction of the cost, while avoiding waste, is what circular economy done well looks like.

Thanks again for choosing Rehome and for sharing your experience, we’re so pleased it worked out so perfectly for you. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Helpful and responsive

Helpful and responsive, rehome sold ex display kitchens for a couple of our showrooms

1 September 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Charlotte, thank you for taking the time to leave a review, we really appreciate it.

It’s been a pleasure working with you and supporting the sale of your ex-display kitchens. We’re especially pleased to hear that your buyers were delighted with their kitchens too.

Thanks again for trusting Rehome to handle it for you. We look forward to working together again in the future. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Selling our kitchen was surprisingly…

Selling our kitchen was surprisingly quick and easy. The Rehome team were responsive and good with communicating.

23 September 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Olivia, thank you so much for taking the time to leave us a review. We are delighted you found selling your used kitchen with us effortless. Please do tell people what you have achieved with pride...! Selling your kitchen has not only given you a contribution to your new one, you have also saved a heap of carbon and trees!! great job! Good luck with your new kitchen, and thank you for using Rehome. Warm regards Helen Lord, Rehome Founder

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look