REINA OLGA Reviews 14

Shockingly bad quality for a one piece swimsuit. poor finishing Not worth the price

Customs fee was not disclosed at checkout and I discovered the fee that was over 39% of the total cost of my order when the item was delivered to me. The company does not cover any of the hidden customs fee when it is returned either.

So disappointed that there was no alert prior to checking out that there would be a $100 import fee to the US. Terrible business practice.

Very bad quality

Take care when ordering from this brand — the operational execution is a complete nightmare.

First, although this is a Swiss brand with a Swiss corporate address, they don’t mention during the order process that products are not shipped from Switzerland. As a result, customers from the brand’s own home country (ironically!) have to pay customs and duties, which are not clearly indicated at checkout. This is legally questionable in Switzerland.

Second, I initiated a return — and that’s when the real problems began. My return parcel got stuck at the border. Even though the authorities had already informed the company about the issue, they only started handling the customs declaration after I followed up myself.

Later, I was told that the refund had been processed to my original payment method, but no money ever arrived. My bank confirmed that the refund was never booked. In such cases, the sender (Reina Olga) must contact their bank and initiate an investigation, but despite my repeated requests, I’ve received no feedback and still haven’t gotten my money back.

My return parcel was sent on September 2nd, so I’ve been dealing with this back-and-forth for more than a month now.

Seriously — I will never order from this brand again. The products may look cute at first, but the quality is poor, and everything quickly becomes messy and worn.

Disappointed by the Poor Quality of Jinny Scrunch Swimwear

I own four swimsuits from the Jinny Scrunch line by Reina Olga.i, and unfortunately, three of them were damaged after only a few uses — despite being treated with extreme care. One of them had to be replaced just two days after purchase and a single wear, which already raised concerns. For the other two damaged swimsuits, I was only offered a 40% discount on a new purchase.

Given the high price of these items, I expected much better quality and customer service. Swimsuits should not deteriorate this quickly, especially when properly maintained. I believe that full replacements — not partial discounts — are the appropriate response in this situation.

Very disappointing experience overall.

Absolutely amazing. I’m truly impressed with the their quality and style! If you like Hunza G crinkle swimwear, you will absolutely love Reina Olga, with much softer, almost like butter fabric, sexy silhouette and beautiful colours. Bought my first swimsuit few years ago and keep adding. Their new silk dress is pure style and chic and crinkle mini skirt is the piece everyone is asking about. Highly recommend to everyone. Just be aware of light coloured fabrics- they are a bit sheer when wet, but you are absolutely safe with darker colours.
Also need to mention their customer service- they are true professionals, who reply to your email in hours ( not days or even weeks) and deal with your issues so efficiently and professionally that you can’t believe your luck! I had problem with FedEx delivery and they’ve sorted everything with no stress!!!
Well done and big thank you to Alexandra!

Why the negative comments?
I don't understand the negative comments, yes the swimsuits are expensive but they are so beautifully made and in Italy. I've received my order 2 days after placing it, and I absolutely love the products!! Maybe it is too soon to tell, I hope they last a long time for this price and the elasticity or color does not lose it's original quality; if so, I will come back to edit my review. As of now, I just want to go back on the site and order more <3

I love the fit and quality of ReinaOlga! They have often helped me with my purchases and exchanges when I got the wrong size. I LOVE YOU, thank you!

Poor service, Sizing are incorrect + color fades away after few months. I requested for a return they ask me to pay shipping + their duty tax + mine + again for my replacement. The bikini ends up being extremely expensive and it's not worth it.

Never ever again. Worst customer service ever

I’ve bought a Brigitte bikini in black color from Reina Olga, and after wearing it once (!) I was shocked, because it became all white from the cotton pile. Essentially, the bikini fabric is so unquality, so that all the cotton lump (from t-shirt/towel) sticks to it.

Moreover, I’ve noticed that after one swim in the sea the bottoms became much looser than they were in the initial dry condition and remained these loose when air dried. I believe again it’s a fabric quality (or better unquality) that looses shape.

When I wrote to Reina Olga, they declined any refund or exchange suggesting to use a sticking roll while using this bikini. Honestly, it looked like a very rude joke.

Bottomline, it’s a very bad quality brand that seems to become popular thanks to instagram celebrities. Also, it’s dangerous to buy from them as they will never give you a refund.