The app isn’t really consumer friendly. Everything is focused on purchasing new bitcoins. Actually I realised that my current auto invest plan hasn’t worked out because Relai changed their IBAN with... See more
Company replied
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See what reviewers are saying
I've tried many similar apps, but Relai sticks out in terms of simplicity and user-friendliness. Fortunately, I haven't needed their customer support so far, but I've heard good things about it from... See more
Company replied
I’ve been using the app for a while now, and it works exactly as designed. All key features perform reliably and match the description provided. The user interface is intuitive, and I haven’t encount... See more
Company replied
The app is user friendly, clear and constantly updatet. The functions are simple and quick to set up. Savings plan, direct purchase and transfer all work perfectly. There are also various links for... See more
Company replied
Company details
Written by the company
Relai ist ein Schweizer Bitcoin-Startup, das 2020 in Zürich von Julian Liniger und Adem Bilican gegründet wurde. Mit der Relai-App kann jeder einfach, sicher und in wenigen Minuten Bitcoin kaufen oder verkaufen – ganz ohne technische Vorkenntnisse. Was Relai besonders macht: Wir sind Bitcoin-only und selbstverwahrend. Das bedeutet: Nur du kontrollierst deine Bitcoin – Relai verwahrt keine Kundengelder. Als in der Schweiz lizenzierter Finanzdienstleister haben wir bereits ein Handelsvolumen von über 1 Milliarde US-Dollar erreicht. 2024 wurde Relai als eines der am schnellsten wachsenden Startups Europas ausgezeichnet und wird regelmäßig unter den Top 50 der Schweizer Startups gelistet.
Contact info
Hardturmstrasse 161, 8005, Zürich, Switzerland
- support@relai.app
- relai.app
You should know
4.0
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Reply from Relai
Sorry to hear that you had a bad experience 😕
We’d love to understand what went wrong so we can improve. Feel free to reach out to us at review@relai.app — we’re here to help!
Relei! The Bitcoin App!Very good app for all peoples to buy…
Very good app for all peoples to buy and sell Bitcoin! All your Coins are your Coins, secure on your wallet!
30 July 2025
Unprompted review
Reply from Relai
Thanks so much for the great feedback Lutz! 😊
We love hearing that the app feels easy and clear — and yes, your coins really are your coins, safely stored in your own wallet. That’s what Relai is all about!
Top, everything works fine
Top! I chose the recurring investment, it works perfectly. Week after week…
30 July 2025
Unprompted review
Reply from Relai
Awesome to hear — thanks a lot! 🙌
So cool that your recurring investment is running smoothly week after week. That’s exactly what we love to see!
Reply from Relai
Thanks a lot Remo! 😊
Glad to hear everything feels easy and clear for you — that’s exactly what we aim for.
Bitcoin only app for brainless boomers
Bitcoin only app for brainless boomers.
They should educate their clients more about digital assets.
30 July 2025
Unprompted review
Reply from Relai
Thanks for sharing your thoughts!
We focus on Bitcoin only because we believe in its long-term value and simplicity — especially for those new to the space. But we totally agree: education is key, and we’re always working to improve that. Appreciate the feedback!
Bitcoin only app for brainless boomers
Bitcoin only app for brainless boomers
30 July 2025
Unprompted review
Reply from Relai
Hey, thanks for your feedback Thomas!
We get that Bitcoin-only isn’t for everyone — but we believe in keeping things simple, secure, and focused. If you ever want to give it another shot or chat more, we’re here!
Works as expected
Works as expected. Happy customer since over one year.
30 July 2025
Unprompted review
Reply from Relai
That’s awesome to hear – thank you so much! 🙌
We’re super happy to have you with us for over a year. Here’s to many more! 🚀
The App is easy to understand
The App is easy to understand. If you have any trouble you will get help.
5 June 2025
Unprompted review
Reply from Relai
Thanks a lot for the kind words, Wilfried! 😊
Glad to hear the app is easy to use and that you felt supported — that’s exactly what we’re here for!
Excellent and trustworthy App
Excellent and trustworthy Swiss App for simple Bitcoin „hodling“!
30 July 2025
Unprompted review
Reply from Relai
Thanks a ton for your kind words, Martin! 🙌
Awesome to hear you see Relai as a trustworthy and simple Swiss app for Bitcoin hodling — that’s exactly what we’re going for! If you ever need anything, we’re just a message away
Reply from Relai
Thanks a lot Hüseyin! 😊
Awesome to hear the app feels easy to use and that you like the detailed view – that’s exactly what we’re going for! Glad you’re enjoying it!
Just works reliable
30 July 2025
Unprompted review
Reply from Relai
Love to hear that – thanks so much! 😊
That’s exactly what we’re aiming for: simple and reliable. Glad it’s working well for you! 🚀
Very easy to use and to understand.
Very easy to use and to understand.
Very effective!
13 July 2025
Unprompted review
Reply from Relai
Thank you for your feedback! We are thrilled to hear about it! Thanks for being part of the Relai-Community!
Perfect Bitcoin only app for beginners…
Perfect Bitcoin only app for beginners AND pros
6 July 2025
Unprompted review
Reply from Relai
Thank you! So glad to hear that you think that Relai works well for both beginners and pros – exactly what we aim for!
Effective, secure, non-custodial
I wish I had found Relai sooner - it is so simple to use, it is non-custodial, you can setup an auto-invest plan AND you can buy 100€ of Bitcoin / month without fees.
The app is smooth, it gets constant improvements and every time they update it I see something better - like lower fees!
To give you an idea how easy to use it is: you send the money and you receive BTC on your cold storage (yes, use cold storage!) - it doesn't get better for simplicity & security!
Whethere you are a beginner or more experienced in Bitcoin the answer is still Relai
1 July 2025
Unprompted review
Reply from Relai
Thank you so much for the awesome feedback! 🙌
We’re thrilled to hear Relai makes your Bitcoin journey simple, secure, and smooth — exactly what we aim for. Your support means a lot! 💛
Simple and straightforward
I prefer Relai for its simplicity and easy user interface. You can auto invest without all the noise from other coins and focus only on what matters; BTC.
Support is quick to help and Relai has a good reputation for helping onboarding new people looking to invest in BTC.
4 July 2025
Unprompted review
Reply from Relai
Thank you so much for the awesome feedback! 🙌
Your support means a lot! 💛
Really easy handling.
Really easy handling.
Nice informations around Bitcoin.
26 May 2025
Unprompted review
Reply from Relai
Thanks so much, Christoph! 😊
Awesome to hear the handling feels easy, just the way it should be! 🚀
Easy to set up
18 May 2025
Unprompted review
Reply from Relai
Thanks a lot, Anita! 🙌
That’s exactly what we’re going for—simple and smooth from the start! 😊
Best BTC Only app around
I've tried many similar apps, but Relai sticks out in terms of simplicity and user-friendliness. Fortunately, I haven't needed their customer support so far, but I've heard good things about it from friends.
I also like that the app is also a fully fledged Bitcoin wallet, so as long as you store your 12-word seed phrase securely, the BTC you buy with Relai are 100% safe.
28 April 2025
Unprompted review
Reply from Relai
Thanks a lot Raphael, your review made my day :)
Great for it's simplicity, quality of the app and customer service
The app onboarding was super simple and the app navigation is very smooth. Really easy to use app.
Would recommend it to both beginners and advanced Bitcoiners that want to stack Sats easily.
7 April 2025
Unprompted review
Reply from Relai
Thanks for the kind words Alexander.
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