The app isn’t really consumer friendly. Everything is focused on purchasing new bitcoins. Actually I realised that my current auto invest plan hasn’t worked out because Relai changed their IBAN with... See more
Company replied
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See what reviewers are saying
I've tried many similar apps, but Relai sticks out in terms of simplicity and user-friendliness. Fortunately, I haven't needed their customer support so far, but I've heard good things about it from... See more
Company replied
I’ve been using the app for a while now, and it works exactly as designed. All key features perform reliably and match the description provided. The user interface is intuitive, and I haven’t encount... See more
Company replied
The app is user friendly, clear and constantly updatet. The functions are simple and quick to set up. Savings plan, direct purchase and transfer all work perfectly. There are also various links for... See more
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Company details
Written by the company
Relai ist ein Schweizer Bitcoin-Startup, das 2020 in Zürich von Julian Liniger und Adem Bilican gegründet wurde. Mit der Relai-App kann jeder einfach, sicher und in wenigen Minuten Bitcoin kaufen oder verkaufen – ganz ohne technische Vorkenntnisse. Was Relai besonders macht: Wir sind Bitcoin-only und selbstverwahrend. Das bedeutet: Nur du kontrollierst deine Bitcoin – Relai verwahrt keine Kundengelder. Als in der Schweiz lizenzierter Finanzdienstleister haben wir bereits ein Handelsvolumen von über 1 Milliarde US-Dollar erreicht. 2024 wurde Relai als eines der am schnellsten wachsenden Startups Europas ausgezeichnet und wird regelmäßig unter den Top 50 der Schweizer Startups gelistet.
Contact info
Hardturmstrasse 161, 8005, Zürich, Switzerland
- support@relai.app
- relai.app
You should know
4.0
Great
1k reviews
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Replied to 96% of negative reviews
Typically replies within 1 week
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easy User Interface and just perfect…
easy User Interface and just perfect App!
24 November 2024
Unprompted review
Reply from Relai
Thank you Robert!
Reply from Relai
That's how we do it :)
Complicated and a support is not…
After reinstalling the app, I was blocked when verifying the identity card. Three days later still no answer from support. The app is completely blocked. I had a problem with the app before and the support was also not satisfactory. That can happen, but the second time and not even an answer.
12 November 2024
Unprompted review
To have the possibility to store your…
To have the possibility to store your btc in an offline wallet
13 November 2024
Unprompted review
Reply from Relai
Hi Anjo! We already have this feature inside the app. You can find it in the last step of the buying process :)
The worst experience ever
The worst experience ever. First year(s): no KYC. Then, without any warning you have to tell them everything except your favourites in bed. Lucky if you have a chip in your passport - or a passport at all - because if not, your coins are GONE. Never again!
5 November 2024
Unprompted review
Beginning financial independence
Since joining Relai, I have gotten a sense of beginning financial independence because of self custodianship.
14 October 2024
Unprompted review
Lightning wallet doesn’t work well
Lightning wallet: To much bugs and time delays. Swaps inside from Bitcoin to lightning or from lightning to bitcoin wallet doesn’t work well. No reasonable status report or whatever is happening in the background. All too often, the payment is rejected or not executed at all. The whole topic is still in its infancy and causes too many problems and is completely impractical for everyday use. There are better apps. The Lightning wallet has been in the beta phase for what feels like 9 months and little is happening to get a decent handle on the problems. But there is already a lot of advertising for absolutely useless things. Keep your hands off it.
Bitcoin DCA works well
10 October 2024
Unprompted review
Relai is my go-to app
Relai is my go-to app, when I want to buy Bitcoins.
It is simple and easy to use and the support is very friendly
9 October 2024
Unprompted review
KYC sucks
KYC sucks. It seems to Swiss law, but in my opinion it is a huge step back.
2 October 2024
Unprompted review
Mandatory NFC
The App itself works fine. But it is extremely disappointing, that the mandatory authentication is only possible with NFC devices. As I am not planning to buy a new Smartphone right now, I am no longer welcome as a customer.
25 September 2024
Unprompted review
Reply from Relai
Hi Andreas. Does anyone in your family have an NFC-enabled device that you could borrow?
If you have access to an NFC-capable device, you can import your wallet into the Relai App on that device and complete the verification process there. You will need to use your 12-word recovery phrase to restore your wallet.
Zum Schluß lief alles falsch / In the beginning very good but now with forced KYC turns into worst
Zum Schluß lief alles falsch. Ich sollte mich verifizieren, da meine Mail nicht funktionierte mit der Verifizierung und das Problem möglicherweise in der App lag wurde ich nicht verifiziert und kann keinen Tausch / Kauf mehr vornehmen. So habe ich meine Wallet geleert und relai verlassen müssen. Die KYC - ist nicht mehr 'KYC light' - es wird eine Standortverifizierung verlangt.
Schade ansonsten ein einfacher Weg um zu kaufen.
In the end, everything went wrong. I was supposed to verify myself, but since my email didn't work with the verification and the problem was possibly in the app, I wasn't verified and can no longer make any exchanges/purchases. So I had to empty my wallet and leave Relai. The KYC is no longer 'KYC light' - location verification is required.
It's a shame, otherwise it's an easy way to buy.
24 September 2024
Unprompted review
Reply from Relai
Hallo Sylvia. Tut mir leid für die Unannehmlichkeiten. Die Überprüfung der Nutzer ist ein Verfahren, das wir durchführen müssen, um den gesetzlichen Verpflichtungen nachzukommen. Solltest du weitere Zweifel oder Fragen haben, zögere bitte nicht, mich unter support@relai.app zu kontaktieren :)
Hi Sylvia. I am sorry for the inconvenience that occurred. User verification is a procedure we are required to do to comply with legal obligations. Should you have any further concerns or questions, please feel free to contact me at support@relai.app :)
THE app to get in charge of one's financial future
Simple and straightforward app to buy Bitcoin in self custody, at a low fee, and securely. The company has great values: Bitcoin-only, self-custodial, easy & simple. This is THE app for anybody aspiring to be in charge of one's own financial future.
24 September 2024
Unprompted review
Avoid!
I have been a user for several years and it was great. Something has changed, and they will go full KYC on 1st of November. Since a few months back, customer support is inexistent.
I recently did a swap from BTC to lightning and 2 days later I still have not recovered my funds, with no answer whatsoever from support. Very unhappy
9 September 2024
Unprompted review
Reply from Relai
Hello. User verification is a mandatory requirement that we are required to comply with.
Regarding the problem with the lightning network, I would ask you to update the app to the latest version and try again. In case it does not work, please feel free to contact me at support@relai.app
Terrible experience, no verification, no support
Terrible. Requires you to verify but even after 24 hours nothing happens. Support is completely unresponsive. Unprofessional - avoid at all costs!!
15 August 2024
Unprompted review
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