These cigarettes are very different from the previous ones, they are sweet and the taste is not the same. Although the name is the same. This made me a little upset I would like to update my feedba... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant service. Speedy delivery and easy to order. Great variety and flavours available at a good price - much better value than buying locally. product arrived on time and in excellent conditio... See more
Company replied
Second time now that one or more vapes didn’t work. Have contacted the company a few times with one reply offering me a discount of 15 percent on my next order. Why would I continue to order when the... See more
Company replied
The range of flavors available is impressive, catering to diverse taste preferences. I particularly enjoyed the smoothness of the draws, providing a satisfying throat hit without being harsh. While th... See more
Company replied
3.8
Great
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Relxnow
Your satisfaction is our top priority, and it's truly rewarding to hear that we've met your expectations.
Thank you for choosing RELX, and for being a part of our valued customer community. We look forward to serving you with the same dedication in the future.
items still have not arrived
items still have not arrived when order was made on the 28th
28 November 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding of the issue that you are experiencing, we truly understand how important it is for you to have a good RELX experience. Kindly check in your spam/junk folder in your email.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
Great price for black Friday
28 November 2023
Reply from Relxnow
Thank you for your positive comments towards RELX!
We’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
Range of flavours available
The range of flavors available is impressive, catering to diverse taste preferences. I particularly enjoyed the smoothness of the draws, providing a satisfying throat hit without being harsh. While the price point is a bit higher now, I'd still recommend it to people who are planning on switching.
20 November 2023
Reply from Relxnow
Thank you for the fantastic feedback towards RELX!
We're delighted to know you had a good RELX experience. Your thoughts and experiences are essential in helping us improve and serve you better.
didnt receive the order
20 November 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding of the issue that you are experiencing, we truly understand how important it is for you to have a good RELX experience. Kindly check in your spam/junk folder in your email.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
Pods always leak
Pods always leak. Inhale juice straight to your throat. They never rectify this problem.
20 November 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding of the issue that you are experiencing, we truly understand how important it is for you to have a good RELX experience. Kindly check in your spam/junk folder in your email.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
E-cigarettes are very effective and…
E-cigarettes are very effective and convenient for many people who want to quit smoking. This company has a very powerful transportation system, and I like this simple service.
27 November 2023
Reply from Relxnow
Thank you so much for your kind words about the excellent service you received.
Your feedback truly means the world to us. We are delighted to hear about your positive experience, and it inspires our team to continue delivering the highest standards of service.
Reply from Relxnow
Thank you for choosing RELX and for being a part of our journey.
Your kind words and positive feedback have truly warmed our hearts. Knowing that our product has brought satisfaction and joy to you is the greatest reward for our efforts.
Have to say… the menthol plus are…
Have to say… the menthol plus are stronger than menthol extra.
20 November 2023
Reply from Relxnow
We are delighted to hear about your satisfaction with our product! Your positive experience is a testament to our commitment to quality and customer satisfaction.
Thank you for choosing RELX—we truly appreciate your trust and support.
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding of the issue that you are experiencing, we truly understand how important it is for you to have a good RELX experience. Kindly check in your spam/junk folder in your email.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
Reply from Relxnow
Thank you for choosing RELX. We wanted to express our sincere gratitude for the fantastic review you left for us.
Your kind words have truly made our day, and we're thrilled to hear about your positive experience with RELX.
Great flavors.
23 November 2023
Reply from Relxnow
Thank you for reaching out to RELX. Your kind words have genuinely brightened our day.
At RELX, providing excellent service is at the core of what we do, and we're thrilled that our team could meet and exceed your expectations.
Reply from Relxnow
We wanted to express our sincere gratitude for the fantastic review you left for us. Your kind words have truly made our day, and we're thrilled to hear about your positive experience with RELX.
Your feedback is invaluable to us, and it serves as both motivation and validation of our ongoing efforts to deliver the best possible products.
Reply from Relxnow
We wanted to take a moment to express our sincere gratitude for choosing RELX.
We truly appreciate your trust in our brand, and we are thrilled to have you as a valued customer.
Reply from Relxnow
Thank you for the fantastic feedback towards RELX!
We're thrilled to hear you're loving our product! Your thoughts and experiences are essential in helping us improve and serve you better.
i switched over to using relxpro 6…
i switched over to using relxpro 6 months ago. far better than any other vape i have used in the past. the flavors are great and really helped the process of quitting smoking. cant recommend enough.
23 October 2023
Reply from Relxnow
Thank you for reaching out to RELX and share your experience with us!
We are honored to have you as a valued customer, and we look forward to serving you with the same dedication in the future.
Returned an order I done wrong sent…
Returned an order I made (my fault) returned product straight away sent proof of posting. Warehouse confirmed they have received order, and nothing returned. Messaged everyday to be told they will be in touch end of day, guess what....no response. Had call because of review informed she would look into it and get back to me personally within 24 hours, guess what....yes no reply. Once company have your money they don't care. Send returns they will keep you waiting until you finally give in. Well I won't and will take this further. So buyers beware, if you havevto return anything keep on to them until they send out goods.
8 November 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding that we have escalated to our relevant team for further checking. Hence, we seek for your kind patience as we are in midst of checking with our relevant team in regards to this issue, on November 14th.
We truly understand how important it is for you to have a good RELX experience. Kindly check in your spam/junk folder in your email.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
delayed delivery again!
For the second consecutive order delivery delayed taking more than two weeks from placing order and goods still not arrived. Emailed customer services and haven't received any response
15 November 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding that we have forwarded your query to our relevant team for further checking and we will get back to you post haste, on November 16th.
We truly understand how important it is for you to have a good RELX experience. Kindly check in your spam/junk folder in your email.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
I didn’t get my package and customer…
I didn’t get my package and customer support still hasn’t gotten back to me.
7 November 2023
Reply from Relxnow
Thank you for reaching out and we are sorry for the inconvenience caused.
We have sent a confirmation email regarding of the issue that you are experiencing, we truly understand how important it is for you to have a good RELX experience. Kindly check in your spam/junk folder in your email.
Once again, we apologize for the inconvenience caused, please do not hesitate to contact us for further inquiry!
Puntuality and variety
7 November 2023
Reply from Relxnow
Thank you for reaching out and taking a time to share your experience with RELX!
Your satisfaction is our top priority, and it's truly rewarding to hear that we've met your expectations. Your kind words and support inspire us to continually strive for excellence.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.