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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made and often described as amazing. Many people appreciate the carefully curated selection, which includes both unique vintage pieces and the company's own original designs. The staff is frequently highlighted for being welcoming, helpful, and sweet, making the shopping experience pleasant. However, some people were dissatisfied with the condition of certain items, reporting issues like holes, rips, and dirt upon arrival. A few customers also mentioned that some items were not clearly identified as secondhand, which they found misleading.

What people talk about most

Product

Clients share positive opinions on product, praising the well-curated selection of both vintage and original... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently describe the staff as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My 2 daughters have been faithful customers of Remass for years. The owner/ founder , Danielle , that I met personally was so helpful when I ask via IG message if the shop still has any brand Remass... See more

Rated 5 out of 5 stars

Definitely my favourite store!! Eveything in the shop is colour coordinated which makes it so nice to look through and buy, the vintage pieces are so cute and the originals are even better. The costum... See more

Company replied

Rated 5 out of 5 stars

clothes are always perfect, so well made and such good quality. the girls who work at remass are always super helpful and are fast at replying when asked for help with sizing, item availability etc. w... See more

Company replied

Rated 5 out of 5 stars

the best vintage store in brick lane.!! Wonderful and lovely welcoming staff, they are always wanting to lend a hand and compliments. With both vintage items and their own line of designs. Cou... See more

Company replied


Company details

  1. #25 of 36 best companies in Vintage Clothing Shop
  2. #44 of 76 best companies in E-commerce service
  3. #20 of 39 best companies in Fashion designer
  4. #116 of 257 best companies in Ladies' clothes shop

Written by the company

Remass is a London-based, community-driven sustainable fashion brand specialising in 90s and 00s vintage clothing sourced from across the globe, alongside original designs created in-house and handmade in London using end-of-line fabrics. We focus on quality, individuality and conscious style - building a brand centred around our growing community of Remass girls who inspire everything we do. Our pieces are timeless, classic and designed to be worn and loved for years. Shop online worldwide or visit us seven days a week at our Brick Lane store: 202 Brick Lane, London, E1 6SA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

fave store on brick lane

recently visited the remass store in brick lane, such a lovely atmosphere and in a great area. i loveee the margot set and will defo buy. i got to see the quality in store and it felt so soft and comfy. they didn’t have my size but will defo be buying online! <3

11 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Nads,

Thank you so much for your lovely feedback. We’re so pleased you enjoyed visiting our Brick Lane store and felt the atmosphere.

It’s wonderful to hear you loved the Margot set - we’re glad you were able to see and feel the quality in person. We hope you’re able to secure your size online, and if you ever need any assistance, our team is always happy to help.

We look forward to welcoming you back soon, whether in-store or online.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

i’m a huge lover of remass

i’m a huge lover of remass! always providing the most stylish and flattering pieces whilst all being sustainable, my favourite item i’ve bought being the sofia top, and I’m super excited to get my hands on the poppy set! Couldn’t reccomend more xx

13 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Eliza,

Thank you so much for your continued support and for sharing such a thoughtful review. We’re delighted to hear how much you’ve loved your pieces - especially the Sofia top.

It’s wonderful to know our focus on flattering, sustainable designs resonates with you. We’re very excited for you to receive the Poppy set and hope you love it just as much.

We truly appreciate your recommendation and look forward to welcoming you back again soon.

Lots of love,
The Remass Team

Rated 4 out of 5 stars

great selection

great selection. a bit pricey. can be more descriptive about their items

13 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Gina,

Thank you so much for your review - we’re really glad you enjoyed the selection.

We truly appreciate your feedback about pricing and product descriptions. As many of our pieces are one-off vintage items or small-batch originals, pricing can reflect sourcing, condition, and UK production - but we completely understand the importance of clear value communication.

If you ever have questions about a specific piece, feel free to message or email us - we’re always happy to provide extra details before you purchase.

Thank you for taking the time to share your thoughts.

The Remass Team

Rated 5 out of 5 stars

Sustainable and Full of Unique Pieces!

It’s great to support a brand that’s environmentally conscious. Plus, they offer unique pieces at great prices that you won’t find anywhere else. Definitely worth checking out!

13 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Christina,

Thank you for your kind words and for recognising our commitment to sustainability. Supporting conscious fashion is at the heart of what we do, so your feedback means a great deal to us.

We’re so pleased you value the uniqueness of our pieces and the pricing we strive to maintain. We hope to see you again soon, whether online or in-store.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

wonderful quality of top and great…

wonderful quality of top and great communication and shipping, great and unique small brand

12 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello,

Thank you so much for your kind words. We’re delighted to hear you loved the quality of your top and had a great experience with our communication and shipping.

As a small independent brand, your support genuinely means the world to us - thank you for choosing Remass. We hope you shop with us again very soon.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

One of my favourite online shops

One of my favourite online shops, love their vintage clothes, quality is amazing and delivery is fast x love all the pieces I got from them x

11 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Fanni,

Thank you so much for your wonderful review. We’re delighted to hear that we’re one of your favourite online shops and that you loved your vintage pieces.

It’s great to know the quality and delivery met your expectations. Your support truly means a lot to us, and we look forward to welcoming you back again soon.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

⭐️ 5 star ⭐️

Amazing! Really helpful staff who helped me out with delivery changes so I could receive an order I needed before New Year, beautiful second hand and hand made items 🩷 will continue to shop here

12 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Freya,

Thank you for your lovely feedback. We’re so pleased our team was able to assist with your delivery changes and ensure your order arrived in time for New Year.

We’re delighted you love your pieces, and we truly appreciate your continued support of our second-hand and handmade collections.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

Perfectly tailored trousers

Perfectly fitting trousers. Gorgeous material and design. Impressed by fast shipping and overall good communications of the brand.

3 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Florence,

Thank you for your wonderful review. We’re delighted to hear that the trousers fit perfectly and that you’re pleased with the material and design.

It’s also great to know that our communication and shipping met your expectations. We truly appreciate your support and hope you enjoy wearing your piece.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

Excellent

Excellent, fast delivery and great communication. Will order again!!

11 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Kim,

Thank you for your kind feedback. We’re so pleased to hear that you were happy with the delivery and communication.

We truly appreciate your support and look forward to welcoming you back for your next order.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

Favourite shop on brick lane

Favourite shop on brick lane
Super friendly and helpful
Really amazing pieces found in store

11 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Sophia,

Thank you so much for your lovely review. Hearing that we’re your favourite shop on Brick Lane truly means the world to us.

We put so much care into sourcing each piece for the store, so it means a lot to hear you love the selection.

We can’t wait to welcome you back in soon ✨

Lots of love,
The Remass Team

Rated 5 out of 5 stars

AMAZING

I was lucky enough to receive the whole out of office collection as a very special Christmas gift- it was truly the best. The quality of the clothing is STUNNING and the pieces are so chic and timeless. I cannot wait for the following collections, truly found my number 1 brand 🩷🩷☺️

11 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Julia,

We’re so happy you loved the Out of Office collection - what a special Christmas gift!

Hearing that you found the pieces chic, timeless and stunning truly means everything to us. We put so much care into designing each collection, so your words really do mean the world.

We can’t wait to show you what’s coming next.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

I love remass clothes

I love remass clothes. I love their mission and now that they have a store I got to meet the founder and I am OBSESSED. She has really inspired me to keep shopping vintage ❤️❤️

11 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Olivia,

Thank you so much for your beautiful review. It means the world that you connect with our mission and we’re so glad you got to visit the store!

Hearing that meeting the founder inspired you to keep shopping vintage is incredibly special. That’s exactly why we do what we do.

We can’t wait to see you again soon.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

Great products true to their…

Great products true to their descriptions with great service ♡.⋆。𖦹 °˖

7 December 2024
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Sabrina,

Thank you so much for your lovely review. We’re so happy to hear the pieces were true to their descriptions - that’s incredibly important to us, especially with one-off vintage items.

We hope to see you again soon!

Lots of love,
The Remass Team

Rated 5 out of 5 stars

So so nice

Remass is such a cool brand in general, but I have to say the staff is absolutely lovely. Great communication on socials and just an incredible store aesthetic🩵😇

8 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Giovanna,

This is so kind, thank you. We’re so happy you love the brand and that our team made such a great impression.

We put so much care into creating the Remass atmosphere and aesthetic so we are glad you enjoyed your time with us.

We hope to welcome you back very soon!

Lots of love,
The Remass Team

Rated 5 out of 5 stars

my favourite vintage brand

my favourite vintage brand! you don’t find better prices and quality. Can’t forget to mention their originals!! They have such a good community and always the friendliest staff!

8 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Clara,

Thank you so much for your incredibly kind words. It truly means a lot to hear that we’re your favourite vintage brand.

We’re especially grateful that you mentioned both our originals and our community - we put so much care into both, so that feedback really means the world to us.

We look forward to welcoming you back very soon.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

Absolutely fantastic online store & in…

Absolutely fantastic online store & in person store. Been so happy with the jacket & jeans I purchased from here. Me and my friends love visiting as it’s so easy to find perfect items.

19 December 2024
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Sofia,

Thank you for such a wonderful review. We’re so pleased to hear you’ve had a great experience both online and in store.

It’s lovely to know you’re happy with your jacket and jeans, and that visiting us has become something you enjoy with your friends - that’s exactly the kind of experience we hope to create.

We can’t wait to see you again soon.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

Five star clothes and service

Five star clothes and service

12 December 2024
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Sophie,

Thank you for your five-star review. We’re so pleased to hear you were happy with both our clothing and service.

Your support means a lot to our small team, and we look forward to welcoming you back again soon.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

Amaze quality

Bought vintage and originals (poppy set and the madison top) and the quality is unreal, always arrived fast and just stunning well made stuff !!!

7 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello M C,

Thank you so much for your lovely review. We’re so happy to hear you loved both your vintage pieces and the Poppy Set and Madison Top - that means the world to us.

We put so much care into both our sourcing and our originals, so knowing you found the quality unreal truly makes our day.

Thank you for your support and we can’t wait to see what you choose next.

Lots of love,
The Remass Team

Rated 5 out of 5 stars

Half of my wardrobe is from here

Half of my wardrobe is from here
Great handmade pieces and vintage
Unique and creative designs which I love
Customer service is great

7 January 2025
Unprompted review
remass.co.uk logo

Reply from remass.co.uk

Hello Sophie,

Half your wardrobe - wow that’s the biggest compliment! Thank you so much for your continued support.

We’re so pleased you love our handmade pieces and curated vintage. Creating unique designs and sourcing special finds is at the heart of what we do, so your words truly mean a lot to our team.

We’re always here whenever you’re ready to add to the collection. We look forward to seeing you again soon - both online and in-store!

Lots of love,
The Remass Team

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