Remento Reviews 

1,721
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,241 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how exceptionally easy it is to record personal stories and create priceless memory books to share with their families across multiple generations. People frequently mention that the digital platform is remarkably intuitive, and the automated transcription features successfully save hundreds of hours of manual writing. Some reviewers were not happy with customer service, specifically mentioning that email response times were very slow and support felt unhelpful. A few other people also experienced frustrating technical issues when trying to access their personal accounts or manage photos without getting proper assistance.

What people talk about most

User experience

Consumers find user experience to be very positive, highlighting that the platform is exceptionally... See more

Product

Reviewers mention positive feedback about product, highlighting how easy it is to capture and preserve family... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that the support team is... See more

Service

Customers had positive experiences with service, describing it as invaluable and expressing love that it... See more

Application

Users describe positive interactions with the app, finding it to be a rewarding and exciting way to preserve... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was gifted with Remento for Mother's Day. It is a great way to share stories about my life. It is so easy to record audio stories. I've never tried the video option yet as I'm not fond of recording... See more

Company replied

Rated 5 out of 5 stars

It has been endlessly enjoyable to create prompts for my 95 year old mother to answer. We have connected through story telling which provides so much joy for us both. AND, the fact that at her age s... See more

Company replied

Rated 5 out of 5 stars

Memento is a wonderful keepsake for your family! It is fairly user-friendly and so amazing how it takes simple recordings and transfers it to fun, entertaining stories with a creative titles in a matt... See more

Company replied

Rated 5 out of 5 stars

my daughter js wanting family history yo pass on to our grandchikdren and beyond i receive a note with a question to snswer k ce all requests are completed she will recieve a book with perfect gra... See more

Company replied


Company details

  1. Software company

Written by the company

Remento makes it easier than ever to better understand and more deeply appreciate your family story. Whether it's reflections on monumental moments or the joys of everyday life, Remento helps break down barriers across generations, breed connection through curiosity, and remind us that understanding our own story starts by listening to the stories of others.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,721)

1,222 reviews in the last 12 months

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Rated 5 out of 5 stars

A great legacy

Wonderful to know that my children and grandchildren will have a written and video record of my thoughts and feelings, as well as facts of my life, for generations.

30 July 2026
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Reply from Remento

Thank you for sharing this. It means so much to know that your children and grandchildren will be able to revisit your thoughts, feelings, and life experiences for generations.

I hope creating your book brings you as much joy as it will bring your family in the years ahead.

Charlie

Rated 5 out of 5 stars

Dad's story will last for generations

We purchased Remento last year for our father for father's day. Dad spent the last year making videos, which he took it very seriously so it was a lot of work, but very worth it. We just received the books and we could not be more thrilled! Dad feels so special, but also now knows that his story will stay alive for generations to come.

21 July 2026
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Reply from Remento

Thank you for sharing this. I love hearing how seriously your dad approached telling his stories, and how proud and special he feels seeing them in print. That year of effort has created something your family can treasure for generations.

I hope your dad feels proud every time he sees the books.

Charlie

Rated 5 out of 5 stars

Remento, really gets you thinking and feeling!

My daughter gave me the opportunity to use Remento as a present. I am having a lot of fun with it thinking about questions that have been posed and remembering fun things from the past.

24 June 2026
Unprompted review
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Reply from Remento

Thank you for sharing this. I’m so glad your daughter introduced you to Remento, and that the questions are bringing back such fun memories. It sounds like you’re enjoying the journey just as much as the keepsake you’re creating.

I hope each new question brings another wonderful moment from your past back to life.

Charlie

Rated 5 out of 5 stars

Remento has made it pretty easy to…

Remento has made it pretty easy to capture family stories that can be shared for years to come. Thank you for helping our family create unique books with voices to listen to and videos to watch.

27 July 2026
Unprompted review
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Reply from Remento

Thank you for sharing this. I’m so glad Remento has made it easy for your family to capture these stories and create books that feel truly personal. Being able to revisit both the memories and the original recordings makes them even more meaningful.

Thank you for trusting us with such an important part of your family’s history. I hope these books bring your family joy for many years to come.

Charlie

Rated 5 out of 5 stars

I think it’s a wonderful concept

I think it’s a wonderful concept. I just don’t know how to get my chosen person to answer the questions or to understand why it’s important to have people remember them.

26 July 2026
Unprompted review
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Reply from Remento

Thank you for sharing this. Getting someone to open up can be the hardest part, especially if they do not yet see how meaningful their stories are to the people around them. Sometimes it helps to start with one easy question or a favorite photo, rather than explaining the whole project at once. Remento is designed to feel like a conversation, not an assignment.

Please reach out to support@remento.co if we can help you find a gentle way to get started. I hope your chosen storyteller soon sees just how much their memories mean to you.

Charlie

Rated 1 out of 5 stars

I do not recommend!

The product was unusable, and customer service was awful and unhelpful!

26 July 2026
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Reply from Remento

This is Charlie from Remento, and I’m truly sorry that the product was unusable for you and that our customer service left you feeling unsupported. That is not the experience you should have had.

I would genuinely like the opportunity to connect with you directly to resolve the outstanding issues.

Rated 5 out of 5 stars

So thankful for this product

So thankful for this product. My dad is 80 and extremely tech-challenged and he can easily (and happily!) follow the links to record his stories. I love that we can add photos and prompts for him. The interface is so user-friendly. Just really glad we invested in this product and will have these priceless memories of my dad saved forever.

26 July 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m especially glad your dad has found the experience easy and enjoyable, and that you’ve been able to make it personal with your own photos and questions. Knowing your family will always have these stories means a great deal to us.

I hope your dad continues having fun revisiting the memories that matter most.

Charlie

Rated 5 out of 5 stars

Memories

Memories. Having our voices for grands and great grands.

20 July 2026
Unprompted review
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Reply from Remento

Thank you for sharing this. Knowing these memories and voices will be there for the grands and great-grands is exactly what makes this so meaningful. Wishing your family many wonderful moments revisiting these stories together.

Charlie

Rated 4 out of 5 stars

For the most part this experience has…

For the most part this experience has been great and very user friendly.

3 July 2026
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Reply from Remento

Thank you so much for sharing this. I’m really glad the experience has been great overall and felt user friendly. Making Remento simple enough to stay focused on the stories is something we care deeply about.

Wishing you many more meaningful memories ahead.

Charlie

Rated 5 out of 5 stars

I enjoyed the simple explanations …

I enjoyed the simple explanations and the sharing of the personal experience

8 July 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad the explanations felt simple and that the personal stories made the experience more meaningful.

Wishing you many more moments of connection through the stories you share.

Charlie

Rated 5 out of 5 stars

Very user friendly

Very user friendly, especially for old folks!

7 July 2026
Unprompted review
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt user friendly, especially for older adults. Making it simple enough for anyone to preserve their stories is one of the things we care about most.

Wishing you many more easy and meaningful storytelling moments.

Charlie

Rated 5 out of 5 stars

They are just the best!

Writing makes it very easy with momento. I’m free to speak about anything I want without any restrictions. I love especially all the questions that my children get to ask me, sometimes difficult for me to answer. I’m at awe how I love working with momento they are so helpful and trustworthy. They are just the best!! Hinano

30 June 2026
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Reply from Remento

Hinano, thank you so much for sharing this. I’m really glad Remento has made it easy for you to speak freely and answer the questions your children want to ask, even when some of them are not easy to answer.

It means a lot to know the experience has felt helpful and trustworthy. Wishing you and your children many more meaningful stories together.

Charlie

Rated 4 out of 5 stars

I love the site and the ideas behind…

I love the site and the ideas behind them. I was surprised when I read the transcript of what I said that the AI changed it.

27 June 2026
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Reply from Remento

Thank you so much for saying this. I’m really glad you love the Remento experience and the idea behind it.

I can also understand why it felt surprising to see your words changed from exactly what you said. Just to clarify, Remento is designed to help turn spoken stories into clearer written versions, but the meaning should still feel true to you. If anything feels off, you can edit the story, or email support@remento.co and we’ll be glad to help.

I hope the finished stories feel like yours, just polished with care.

Charlie

Rated 5 out of 5 stars
Remento logo

Reply from Remento

Thank you so much for sharing this. Knowing you’ve created these stories for your daughter is incredibly meaningful. What a special gift for her to have, not just now, but for years to come.

Wishing you and your daughter many beautiful moments through these memories.

Charlie

Rated 5 out of 5 stars
Remento logo

Reply from Remento

Thank you so much for sharing this. I’m really glad the prompts have made it easy to record. Sometimes the right question is all it takes to bring a meaningful story to the surface.

Wishing you many more easy and memorable storytelling moments.

Charlie

Rated 5 out of 5 stars

Tremendously responsive service people!!

Remento’s customer service is amazing. I’ve emailed a number of questions to them and I always get a response by the next day at the longest. There was one time when my Mom thought she had said she wanted to re-record a story but we must have done something wrong because the one we are seeing now is the earlier one not the redo.

25 June 2026
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Reply from Remento

Thank you so much for this incredibly kind note. I’m really glad our team has been responsive and helpful as questions have come up.

I’m sorry about the confusion with your mom’s re-recorded story. That sounds frustrating, especially when she took the time to redo it. Please email support@remento.co and we’ll help look into what happened. Your mom’s stories mean a lot, and we want to make sure the right version is there for your family to enjoy.

Wishing you and your mom many more meaningful stories together.

Charlie

Rated 5 out of 5 stars

Very easy, fun, no pressure , encouraging

Very easy, no pressure, good tutorials,

24 June 2026
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt easy, fun, and encouraging without adding pressure. That is exactly the kind of experience we hope to create.

Wishing you many more relaxed and meaningful storytelling moments.

Charlie

Rated 4 out of 5 stars

Fun and relatively easy to do

Fun and relatively easy to do. The AI rewrites are very good.

2 July 2026
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Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has felt fun and easy to use, and that the story rewrites have been strong. Helping memories become polished written stories without losing their meaning is exactly what we hope to do.

Wishing you many more fun moments as your stories come together.

Charlie

Rated 5 out of 5 stars

I love the way my words are made to…

I love the way my words are made to sound better, without changing the context

23 June 2026
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Reply from Remento

Thank you so much for saying this. That balance is exactly what we hope Remento can offer, helping your words feel polished while still keeping the meaning, spirit, and context intact. I’m so glad that came through in your experience.

Wishing you many more meaningful stories ahead.

Charlie

Rated 5 out of 5 stars

Reliving memories and sharing them with…

Reliving memories and sharing them with family has made this a great experience.
The format is easy to navigate and I look forward to each one.

23 June 2026
Remento logo

Reply from Remento

Thank you so much for sharing this. I’m really glad Remento has made it easy to revisit those memories and share them with your family. Looking forward to each story is such a wonderful part of the experience.

Wishing you and your family many more meaningful memories together.

Charlie

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