Removals Zone Reviews 1,371

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and kindness of the staff. Customers consistently praise the service for its efficiency, care, and ability to make stressful moving processes seamless and stress-free. Many people would recommend their services and express a strong willingness to use them again, noting the overall smooth user experience. However, some customers also noted issues with pricing, mentioning unexpected additional charges or changes to previously agreed-upon rates. A few other people also felt that the product handling was poor, with reports of damaged or missing items and a lack of accountability for these issues. There were also instances where the service was described as inefficient, with staff taking breaks or not utilizing space effectively, leading to extended times and extra costs.

What people talk about most

Staff

People report positive experiences with staff, with many reviewers praising the moving teams as polite,... See more

Service

Customers had positive experiences with service, often highlighting the politeness, efficiency, and careful... See more

Price

Reviewers express significant dissatisfaction with pricing, frequently reporting unexpected charges and price... See more

Product

Customers consistently express disappointment with product handling and protection during moves, with many... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anton and his Kazakh colleague xan (sorry sp!!!) were brilliant, Vladimir, Valerie, Dean on the booking team side… all did a brilliant job. Showed up on time, helped me move, didn’t dawdle and w... See more

Rated 5 out of 5 stars

Would definitely use again if I ever need to. The movers were professional and kind, and kept telling me off for moving things myself which was funny but also very sensible! Everything got arranged qu... See more

Rated 5 out of 5 stars

Ease of connection with a special mention of Valeri. Removals van came late with an excuse of the driver being sick which wasn’t the case - but when they did arrive - they were absolutely brilliant... See more

Company replied

Rated 5 out of 5 stars

2nd move using removal zone and a another great service. Krasi & Kris were fantastic at helping us move all our belongings, which was alot for 2 people!! Even assisted with dismantling and putting tog... See more


Company details

  1. Removals Service
  2. Carpet cleaning service
  3. Cleaning Service
  4. Removals company
  5. Delivery Company

Written by the company

Welcome to Removals Zone! We provide professional home removal services in London and we save you time by taking care of the safe transportation of all your belongings. We started back in 2005 with just one van, thanks to which we made small deliveries around London. Today Removals Zone is a company that offers a wide range of relocation services, thanks to its hard and long work. The professionalism and the right attitude towards our clients is what has led us forward every day. We are fully aware that you are not just moving things but moving memories, values, your whole life. Our mission is to relieve people from the burden of chores by having an available team around every corner, at the right time, and service of the highest standards. Moving home could be one of the most stressful things you do in life. But with the right preparation, planning and Removals Zone help on the moving day – you might just end up enjoying the experience. Simply give us a call on 020 8004 0004 today and we will do the rest.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing and friendly service

Amazing and friendly service
Dimitri and Tsveta were brilliant and very helpful! Thank you so much for making this move less stressful will be definitely using the company again

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Used this company twice!!!

I've used this company twice. They're very reliable and make moving so much easier. I was lucky enough to have Krasi and Kris help me both times.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Don’t bother

I had a pretty simple move, short distance and 3 people to help the 2 guys. I booked 2 hours to complete the move. Whilst the furniture was secured well, the vans were full of bits everywhere in the back. I was invited on to check nothing was left and found 2 boxes and a bag that hadn’t been taken off. I have already noticed that my clothes maiden is missing.. no doubt somewhere on the van (I definitely loaded it in the trolley to go on the van).

The main issue for the 1* is the van went to the wrong location (it’s a 9 minute drive but they went to a different place 15 minutes away). Whoever was in the office was pretty useless, sending me pictures of an unknown location and asking me to meet the van. When asking what the address was where they were, they were giving my address…

The van eventually arrived 45 minutes AFTER we had arrived, despite setting off at the same time.

The office found the time to offer up 30 minutes extra free, but were quick to say any extra time would be charged at £43 every 30 minutes.

They then had the cheek to ask mid unloading for me to get the money there and then… I suspect lots of delaying tactics were going on. Had I not been rushing them, they would have definitely gone over the 2 hour window for probably 1/4 of a van full.

Oh, then they sent me someone else’s invoice on WhatsApp with all their details on (ps I hope you’ve reported the to the Information Commissioners Office as required)

TLDR: use someone else.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

specific thanks to Krasi and Kris – stress-free and safe move!

I recently used Removals Zone for my move, and I have to give a special mention to Krasi and Kris. They did an absolutely amazing job.

Moving can be stressful, but they made it seamless. They handled all my belongings with great care-everything arrived safely without a single scratch. Their communication was excellent from start to finish; they were polite, professional, and kept me updated the whole time.

If you are looking for a team that is efficient and trustworthy, I highly recommend Krasi and Kris. Thank you both for your hard work!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Anton , Aziz Han , Nikuay

Anton , Aziz Han, Nikuay they have all been such a hard workers. They have helped me so much and I very very much appreciate they help with my moving to a new property. Thank you to your team.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Krasi and Kris were amazing throughout…

Krasi and Kris were amazing throughout the whole process. True professionals. They went above and beyond. Thank you for making my home move far less stressful than anticipated. Thank you 🙏🏻🤩🤩🤩🤩🤩

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not use unless you want to overpay and not even have your things in the house!

Sadly this company is about to rip you off like they did with me. I specified that we are moving from a house on the first floor into the house on the third floor with no lift, quote was given and to my surprise they apparently didnt note the first floor and the worst thing is that they only moved my stuff to the second floor and not even into the flat! They also asked for more money when the price was agreed beforehand, their reason was it took longer because of the traffic, which was a lie because me and my husband followed them with our car ans there was absolutely no traffic. Shocking service, shocking!

10 January 2026
Unprompted review

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