We've been doing business with Kimbrer for a while now and place a big order (well big for us) last year. Recently we've hade some trouble with failing parts, which is a calculated risk when you orde... See more
Company replied
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See what reviewers are saying
We have been working with Renewtech since 2019, and throughout this time, their team has consistently exceeded our expectations. Every order has been processed efficiently, with no missed shipments.... See more
Company replied
Kimbrer Computer has taken good service, excellent quality, not-exaggerated prices and quick delivery to another level. Many of their products look new. Shhh, don't tell them. I think they think they... See more
Company replied
10Gbit network card in our Synology NAS died, its EOL product so we need to find used one. Renewtech has some for best price on the internet. Super fast international delivery well packed, 100% condit... See more
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4.6
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Change your transport company...
I loved the fact to find a piece of hardware.
I hated the fact to discover an abusive 30% of fees by UPS to add to the transportation and VAT price
21 June 2023
Reply from Renewtech
Dear Jean-Phillippe,
I am so sorry that your overall experience did not live up to your expectations.
As we already discussed by email, the fee you are referring to is related to the import (not the freight), which is unfortunately out of our hands.
It is possible to hire your own broker to facilitate the shipment and paperwork, we just need to know beforehand – otherwise the forwarder will automatically do this for you as a service.
Best Regards
Nadja
Kimbrer Computer
Helpful crew
Helpful crew, super fast delivery. Wouldn't mind complaining if I had a reason to.
20 June 2023
Reply from Renewtech
Dear Murat,
Thank you for sharing your experience with us!
We are thrilled to hear that our crew was helpful and that you received your delivery super fast. At Kimbrer Computer customer satisfaction is our top priority, and we are delighted that we could meet your expectations.
Hope to see you soon ⭐
Best regards
Maria
Kimbrer Computer
Working with Jakob is very helpful.
Working with Jakob is very helpful.
All info I need is given with pleasure, what else a customer would need?
Thank you for your kind help!!
26 June 2023
Reply from Renewtech
Thank you for the 5 stars!⭐
I will give a high five to Jakob for his great work - i am sure your positive feedback will put a smile on his face!
Best Regards
Nadja
Kimbrer Computer
All perfect!
20 June 2023
Reply from Renewtech
Your review is perfect! 👏
THANK you so much.
Best Regards
Nadja
Kimbrer Computer
Fast delivery, great products
We have recently purchased server components from these guys and we are very satisfied with their services, A++ Sellers, would recommend them
12 June 2023
Reply from Renewtech
Dear Zoltan,
Thank you for sharing your positive experience with us! We are thrilled to hear that you are satisfied with the components you purchased from us.
Providing excellent services and being considered A++ sellers is something we take great pride in.
Your recommendation means a lot to us 👏
Best regards
Maria
Kimbrer Computer
Generally
Generally, I'm very satisfied of your services.
But in this case I had to wait 6 days for delivery.
A little bit too much in my mind.
13 June 2023
Reply from Renewtech
Hi Luis,
I agree with you. That must be incredibly frustrating.
Usually, our forwarders work much faster than that.
It looks like the package was missorted along the way, which is the reson for the delay. I am happy it reached its final destination.
Best Regards
Nadja
Kimbrer Computer
Reply from Renewtech
It's fantastic to hear that you found the order process to be easy, our delivery to be fast and the quality of our products to be good. Thanks! ⭐
Best Regards
Nadja
Kimbrer Computer
Tommorow 9/6 is 2 weeks from date of…
Tommorow 9/6 is 2 weeks from date of order and my stuff is not delivered yet. KIM022722
7 June 2023
Reply from Renewtech
Dear George,
Thank you for your review.
I am very sorry that your order has been delayed. This is not our usual standard and I am very sorry. You placed the order on a friday and we had a national holiday monday. Unfortunately one of the cables were defective so we had to source it and I can see UPS has been delayed with the shipment.
I am very sorry about these challenges. I have refunded your shipping cost as an apology.
Your order will according to the tracking number arrive today.
Have a great weekend.
Best regards
Maria
Kimbrer Computer
Extremely fast service and professional delivery
Extremely fast service and delivery, very quick to respond, excellent quality products
23 May 2023
Reply from Renewtech
We are delighted to hear that you had a positive experience with our service and delivery. We always strive to be prompt in addressing our customers' inquiries and concerns. It's fantastic to hear that you found our team to be responsive, our delivery to be fast and the quality of our products to be excellent.
Thanks! ⭐
Best Regards
Nadja
Kimbrer Computer
Exellent
Good price and quick delivery was excellent.
If there may be a opportunity, I will order again.
21 May 2023
Reply from Renewtech
It's music to our ears that you found our prices good and our delivery quick. We're thrilled to have hit the mark with your order!👏
Best Regards
Nadja
Kimbrer Computer
Reply from Renewtech
We are so happy to hear that you are satisfied with our delivery and service! Thank you very much for letting us know👏
Best Regards
Nadja
Kimbrer Computer
A1 service
A1 service. An easy transaction and quick delivery. Could not recommend more highly!
25 May 2023
Reply from Renewtech
We work hard every day to be prompt in addressing our customers' inquiries and to make the transactions as uncomplicated as possible. It's fantastic to hear that you found the ordering process to be simple and quick! ⭐
Thank you!
Best Regards
Nadja
Kimbrer Computer
Check your cables, but otherwise full order
I ordered 3 GPUs and they arrived amazingly packed in 2 days in another European country. Unfortunately, these GPUs require a specific power adapter and that was not specified anywhere, nor they were included. Very recommended and will order again otherwise
30 April 2023
Reply from Renewtech
We are happy to hear that your overall experience was positive and we will take your feedback into consideration.
Hope to be able to give you a 5 star experience next time!
Best Regards
Nadja
Kimbrer Computer
Kimbrer is a very reliable company with…
Kimbrer is a very reliable company with helpful employees.
9 May 2023
Reply from Renewtech
Thank you very much, Tamas!
We work hard everyday to be prompt in addressing our customers' inquiries and concerns. It's fantastic to hear that you found our team to be helpfull!
I will pass on your compliment to my colleagues🙏
Best Regards
Nadja
Kimbrer Computer
Long delivery - deformed products delivered
Evaluation updated:
Delivery took weeks. Despite booking express shipping. I wasn't informed about the delay and didn't get any refunds.
Eventually, the products arrived - but in a damaged state (graphics cards where bended on the metal shields, however, after bending back, they work)
Also I was subscribed to the newsletter by an employee. Without my consent.
21 May 2023
Reply from Renewtech
Hello,
I am very sorry to see that you haven't received your order yet.
I have checked with Fedex and your package is still in transit as you haven't paid the duties, which are required for them to proceed with the shipment.
I have contacted you by mail a few times to solve this issue but I didn't get any response.
Please let me know if we can assist you in anyway.
Best regards
Maria
Kimbrer Computer
Very bad and not recommended!
Very bad and definitely not recommended!
We ordered a switch from Kimbrer after a telephone consultation. The switch would not be delivered to us on account, because they have the worst prejudices about our company. Allegedly because years ago once an order was placed and never paid, it turned out that this was a fake order and we had never made this.
Although we had quickly clarified these facts and even consulted our lawyer, Kimbrer still had the strongest prejudices about us. Thus, we ultimately paid for the switch in advance.
And now the drama was about to start:
The Switch arrived and lo and behold, it was the wrong Switch. The model that was sold to us here could not meet our requirements (although we addressed this beforehand by phone).
We were then offered another switch. Any other company (especially German companies) would have sent out the new switch immediately so that we, the customer, would not have any downtime. But what does Kimbrer do: they refuse to ship the new switch because they want the old switch first. Seriously? Although it was not our fault?
After a long discussion, Kimbrer agreed to deliver the new switch as soon as the old one was delivered. And to charge the surcharge of the new switch afterwards after delivery. For this, 2 days of discussion via e-mail were necessary. So everything else than fair and in the sense of the customer.
After we then asked if Kimbrer could please send the switch as soon as the old (wrong) switch was picked up from us by UPS, they refused to do so and wanted us to pay another €2,000 for the new switch in addition to the money we had already paid (about €1,600) with a subsequent refund of the €1,600.
This makes us strongly suspect fraud. They probably wanted to collect another €2,000 and then refund neither, let alone deliver a proper Switch. We suspect that the Brocade has already been deliberately mis-recommended to us just to collect money.
The fact is, Kimbrer is anything but accommodating and definitely not recommendable!
We have instructed our lawyers to check the legal situation and, if necessary, file a lawsuit with the competent court.
I have rarely seen such impudent behavior from a company like Kimbrer. That simply does not go at all!
We are curious whether we will ever get the new Switch delivered. Normally, this should arrive in the next 1-2 days (but we highly doubt it).
19 May 2023
Unprompted review
Reply from Renewtech
Dear Phillip,
I am very sad to hear that your experience with Kimbrer Computer was not to you satisfaction.
We are always available and more than happy to help our customers in guiding towards the correct products prior to a purchase. However, if you pick out and order the items on our website on your own, we assume everything is okay and corresponds to your needs.
Regarding the payment terms, it is standard procedure both at Kimbrer Computer and in the business in general to require payment up front for larger orders/amounts.
My colleague Christian tried to call you a couple of times with no luck, but I understand you cleared things up and found a solution by email.
We really hope you will consider changing your review as our perception of the case do not match yours at all. If you feel like there is anything undecided, please do not hesitate to call us.
Best Regards
Nadja
Kimbrer Computer
Reply from Renewtech
Thank you very much for the stars! ⭐⭐⭐⭐⭐
Best Regards
Nadja
Kimbrer Computer
Reply from Renewtech
We are delighted to hear that you had a positive experience with our service and delivery. We always strive to be prompt in addressing our customers' inquiries and concerns. It's fantastic to hear that you found our team to be responsive and our delivery to be fast.
Thanks! ⭐
Best Regards
Nadja
Kimbrer Computer
A pleasure doing business with you
A pleasure doing business with you. Looking forward to future dealings.
1 May 2023
Reply from Renewtech
The pleasure is all ours! 🙌
Se you soon!
Best Regards
Nadja
Kimbrer Computer
Reply from Renewtech
Almost as fast as the speed of light 😉
Best Regards
Nadja
Kimbrer Computer
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