Reoccurring delivery problems - packages keep on being RETURNED without a reason
I ordered and fully paid for 4 tyres on rengas-outlet.fi webshop already a month ago. They were sent in 2 batches. Both batches arrived to the distribution terminal in my country. One was immediately returned to Germany. Postnord who decided to return one package could not do anything to assist me!
I phoned the seller who canceled my original order and placed a new order. A new set of 4 tyres was dispatched from 2 different Delticom warehouses.
One consignment was delivered to me but the other was AGAIN RETURNED to the seller 7 minutes after arrival to my country.
I have now waited for my tyres a month but not received all 4 tyres I have paid for! And my car has 4 wheels!
Other grounds for dissatisfaction:
1) The phone number published on rengas-outlet.fi website (0894245017) does not exist! I have notified this to Delti with no effect!
2) I found another phone number that exists. But I never received service in my native language Finnish. But at least the English speaking service lady placed my new orders promptly!
The problem appears to be caused by DPD/Postnord. However, Delticom AG has chosen DPD to be responsible for their deliveries. So, they are ultimately responsible for such a bad choice!
