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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and efficiency, making the entire process smooth and stress-free. Many people highlight the excellent service received, noting the quick resolution of issues and the overall quality of the properties, which are often described as clean, well-maintained, and accurately represented. However, some customers also noted issues with cleanliness upon moving in, with a few mentioning dirty sheets or mattresses in poor condition. A small number of people felt that the properties did not always match the pictures provided, appearing outdated or run down.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Service

Consumers find service to be positive, highlighting the professionalism, kindness, and efficiency of the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the cleanliness and... See more

Based on these reviews

Rated 5 out of 5 stars

I had a really great experience renting my room through Rent Room! Everything was exactly as shown in the pictures – clean, comfortable, and just what I expected. A special shout-out to Carrie and And... See more

Rated 5 out of 5 stars

Really great process from start to finish. You go and view your property and if you like it you can secure it straight away for a small fee, which comes off your first months rent - Ideal a... See more

Rated 5 out of 5 stars

I recently moved into a RENTAROOM property, and while the process was a bit lengthy, the staff were incredibly kind, responsive, and supportive throughout (Especially Andy). They guided me every step... See more

Rated 5 out of 5 stars

Carrie made the whole process so easy, showing me round different houses and finding me an appropriate one based on what I was asking for. She went out of her way to set in a flexible move in date. Sh... See more

Rated 1 out of 5 stars

Son moved out and given costs of charges to be taken out of deposit more or less giving him a pittance back. Few marks on walls from stick on hooks they are charging for a full room repaint. We hav... See more

Rated 1 out of 5 stars

Our recent stay at this apartment in Paris was unfortunately a terrible experience. The apartment looked nothing like the pictures – it was outdated, run down, and not well maintained. We were... See more

Rated 5 out of 5 stars

I found this company through listings on spare room. I honestly cannot be more grateful to Andy and Carrie for how helpful and supportive they have been throughout the process. They ensured everything... See more

Rated 5 out of 5 stars

After a long frustrating search by myself looking for a new home I decided to contact RENTAROOM. I'd seen many of their rooms advertised on Spareroom, Roomies etc...so i decided to ask a few question... See more

Rated 5 out of 5 stars

I just moved in and if there is any problem , it’s sorted right away. Great communication . Room is spacious and in very good condition. Strongly recommended.

Rated 5 out of 5 stars

Easy going, helpful , explained all details , friendly , fast application process , both a good laugh and easy to talk to. Thank you Andy and carrie

Rated 5 out of 5 stars

From start to completion of my application and acceptance of tenancy it has been great customer service. Carrie has been excellent in her job role and consistently kept me informed and updated. Carri... See more

Rated 5 out of 5 stars

2 years ago, I was looking for a room in Nuneaton and I found this great Estate Agency Rent A Room, formed of a great team. I met Carrie, a lovely Queen that helped me moving in less than a week, a... See more

Rated 5 out of 5 stars

What a great team at Rent a room. Carrie was most helpful, as was the rest off the tea. I was offered Tea or coffee on both occasions. I had trouble paying my reposit due to a glitch in the syst... See more

Rated 5 out of 5 stars

Fantastic home that has been professionally put together. A modern and clean finish. Helpful estate agents.

Rated 5 out of 5 stars

From the very start of going through rent a room it was very smooth and simple, Carrie was absolutely amazing and helped me every step of the way! Taking time out to find me the perfect room, making s... See more

Rated 4 out of 5 stars

I had a great experience with rent a room but my only issue is with the cleaning staff who didn't clean as expected and lack of promptness on the part of the management pertaining to concerns and issu... See more

Rated 4 out of 5 stars

The lady carrie that we delt with was amazing she helped us with everything as i found the forms quiet hard to fill out on a mobile phone. She was on time and did everything she said she would.

Rated 5 out of 5 stars

My experience was absolutely incredible, I arranged a viewing for a property and went to view the next day. I fell in love with this house, everything was quick hassle free and if it wasn’t for the... See more

Rated 5 out of 5 stars

I had such a fantastic experience with Carrie throughout my move, and I can’t thank her enough. From the very beginning she was incredibly helpful with every question and query I had. No matter ho... See more

Rated 5 out of 5 stars

Andy and Carrie were really helpful with the whole process of viewing, setting up the contract and moving in to a new place. I would highly recommend Rent A Room to anyone moving houses or looking for... See more

Rated 5 out of 5 stars

This is my second time moving with Rent a Room, and the team has been fantastic! Cassie was super helpful during my move, addressing all my questions and concerns – made the process stress-free. Andy... See more


Company details

  1. Property management company

Written by the company

RENTAROOM a letting agency specialising in shared housing (House of Multiple Occupation - HMOs). We manage properties in Coventry, Nuneaton, Hinckley, Tamworth and Rugby.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Would recommend to anyone looking to rent

This is my second time moving with Rent a Room, and the team has been fantastic! Cassie was super helpful during my move, addressing all my questions and concerns – made the process stress-free. Andy was friendly and thorough during the room viewing. Matt sorted out maintenance issues quickly at my last room. Top service all round! 😊

25 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience was absolutely amazing

My experience was absolutely incredible, I arranged a viewing for a property and went to view the next day. I fell in love with this house, everything was quick hassle free and if it wasn’t for the amazing Carrie I wouldn’t have mine and children’s forever home.
Within 4 days of viewing this house I had the keys and was moving moving in.
I would recommend to anyone 100%

6 March 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I had such a fantastic experience with Carrie throughout my move, and I can’t thank her enough. From the very beginning she was incredibly helpful with every question and query I had. No matter how busy she was, she always took the time to respond.

Moving can be really stressful, but Carrie made the whole process completely smooth and stress-free. Her professionalism, kindness, and willingness to help really stood out.

I’m so happy in my new flat, and a huge part of that is thanks to Carrie and all the support she gave along the way. She’s a real credit to the company!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

From the very start of going through…

From the very start of going through rent a room it was very smooth and simple, Carrie was absolutely amazing and helped me every step of the way! Taking time out to find me the perfect room, making sure I was happy and comfortable. Carrie went above and beyond and I couldn’t be more grateful, I couldn’t recommend rent a room enough, they’re fantastic. Thank you

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Move in

Carrie made the whole process so easy, showing me round different houses and finding me an appropriate one based on what I was asking for. She went out of her way to set in a flexible move in date. She also dealt with any maintenance issues straight away.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

What a great team at Rent a room.

What a great team at Rent a room.
Carrie was most helpful, as was the rest off the tea. I was offered Tea or coffee on both occasions. I had trouble paying my reposit due to a glitch in the system, nothing was to much trouble. I found the room to be spotless when I moved in. I was shown the community room as well.
I would highly recommend all the team for a great experience
Kind Regards
John Hayward
I Crown House.
Nuneaton

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great renting experience

Andy and Carrie were really helpful with the whole process of viewing, setting up the contract and moving in to a new place. I would highly recommend Rent A Room to anyone moving houses or looking for a new place to stay.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic home.

Fantastic home that has been professionally put together.

A modern and clean finish.

Helpful estate agents.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I found myself in a really bad position…

I found myself in a really bad position and needing a home quickly, I found Carrie at Rent a room and the experience from start to finish was amazing. I had a few financial issues, but carrie advised if I was open and honest she would help me. And help me she did. Everything was straight forward, quick and I almost didn’t believe I had secured a place as quick as I did. Not only that but as I was a long way from the town - videos , pictures and information was sent without any question and hesitation. Nothing too much trouble and an absolutely lovely woman as well. Thank you Carrie & Team Rent a Room, you helped me get myself back on track. Eternally recommended

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic, recommend to anyone who wants to rent.

Really great process from start to finish.

You go and view your property and if you like it you can secure it straight away for a small fee, which comes off your first months rent - Ideal and very streamlined process from viewing to moving in.

The rooms are nicely decorated and the properties are well looked after with everything you need.

Sofas, armchairs, dining room tables and beds. Fridge freezer, 2 ring hob with extractor for my room.

Downstairs in the kitchen washing machine, tumble drier, kettles, multiple new fridge freezers.

Everyone in the company is really down to earth and friendly. I'd recommend them to anybody in the current rental market, so much easier and better than estate agents and landlords.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Carrie

Carrie was excellent from start to finish, with myself moving, Carrie gave me a piece of mind throughout the process of moving, and put myself at ease, Carrie is very kind and caring, I would 100% recommend Carrie with your future move.

9 January 2026
Unprompted review
Rated 2 out of 5 stars

I'll Never rent from rent a room again…

I'll Never rent from rent a room again i rented a room from them and the room had a old smelly carpet uncomfortable bed a sofa was falling apart the hole house needs refurbishing so i move out now charged me money for a room was already in a poor state when moved in rent a room just scammers as mentioned the room i moved in 2 was in poor conditions they trying scam me out of £1.241 not way they getting that me and my partner will be taking rent a room to court who would stand with us don't rent from this agency they'll con you out of money that not owed to them

10 January 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY .Son moved out and given costs of…

Son moved out and given costs of charges to be taken out of deposit more or less giving him a pittance back.
Few marks on walls from stick on hooks they are charging for a full room repaint. We have offered to repaint ourselves. Room was spotless, more than we can say when he moved in but being charged for a cleaner...you get the drift!!
Communal kitchen was constantly filthy. Whole place stunk of weed.
Please avoid this company

11 December 2025
Unprompted review

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