Rentokil Property Care Reviews 

1,271
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the local team, frequently noting how exceptionally polite, friendly, and helpful the technicians are during their home visits. Consumer feedback consistently reflects the prompt response times and efficient service, with appointments arriving right on schedule and leaving spaces tidy. Many people truly appreciate the detailed explanations, reassuring communication, and overall professional attitude displayed by everyone involved throughout the entire project. Some reviewers were not happy with unexpected survey fees communicated late in the booking process, alongside unfulfilled promises of manager callbacks after visits.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional across all teams. Reviewers frequently... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and polite... See more

Response time

Clients share positive opinions on response time, highlighting prompt and efficient service from the very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that booking online is easy and... See more

Booking process

Customers had ambiguous experiences with booking_process. On one hand, people report that it is easy to book... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pav from Rentokil Property Care came out very quickly to see our problem with damp stone work. He did some test has took some stones away for further testing but most of all has put our minds at ease... See more

Company replied

Rated 5 out of 5 stars

Luke Thoroughgood lived up to his name! he explained what we needed to have done to prevent more damp coming up through the floor of our cupboard under the stairs. Tom, the technician, drove up from... See more

Company replied

Rated 5 out of 5 stars

Team was very professional, turned up on the time and date that was arranged no issues at all. All very friendly and left the house very clean and tidy, excellent service. Johnny who carried out... See more

Company replied

Rated 5 out of 5 stars

Some woodworm was picked up on a surveyor’s report for the buyers of my house. I had no idea what to do but after searching online, Rentokil came up. One phone call and all was explained and taken car... See more

Company replied


Company details

  1. #5 of 12 best companies in Waterproofing company

About Rentokil Property Care

Written by the company

Rentokil Property Care provides homes and businesses across the UK with the very best property preservation service. As long term members of the Property Care Association, registered Trust Mark contractors and members of the Contractors Health and Safety Scheme, you can be sure that your property is in safe hands.

Our team of qualified and experienced surveyors and technicians are ready to provide solutions for all types of property damage, including damp problems, woodworm beetle infestations, wood rot, or even a leaking basement.

Request A Survey
As proud PCA members you can be sure all work carried out is of the highest quality
For 60+ years we have protected properties across the UK from woodworm, damp and rot
Our surveyors are fully trained, holding CSRT and CSSW qualifications

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,271)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rentokill Property Care highly rated

Rentokill’s survey report of my property was thorough covering all aspects of concern yet identified the areas of repair for me to prioritise ahead of others, which was very helpful on a limited budget.
Their technicians who have completed the re-plastering work on my property were highly skilled, fast working, knowledgeable about building materials and issues, and very efficient and tidy in handling and removing the waste.

7 July 2025
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Reply from Rentokil Property Care

Mr Durham, thank you very much for your review of our service. It is our pleasure to provide the best possible service to our customers and it is wonderful to hear that this commitment was reflected in your visit. We will ensure your comments are shared with the whole team, they will be delighted! Thank you.

Rated 5 out of 5 stars

First class service

From the original survey up to the actual work being carried out the service was excellent and very importantly friendly.

16 June 2025
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Reply from Rentokil Property Care

Helen, thank you for taking the time to leave us a 5 star review. We're so pleased to hear you received excellent service from our team. Your feedback will be shared with all involved. Thank you.

Rated 5 out of 5 stars

All Round Excellence.

Easy process. Excellent survey. Work carried out quickly and with diligence.

11 July 2025
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Reply from Rentokil Property Care

Mr Thomas, thank you for taking the time to leave us a 5 star review. We're so pleased to hear you received an excellent service. We will ensure your feedback is shared with all involved. Thank you.

Rated 5 out of 5 stars

Great job …

Great job I have already left a review of the work done at my property 🙂

23 June 2025
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Reply from Rentokil Property Care

Michele, we are very grateful that you took the time to share your feedback with us once again. Thank you very much.

Rated 1 out of 5 stars

DO NOT USE RENTOKIL PROPERTY CARE

We had a surveyor around to do a damp report on our cottage. After practically saying our cottage should be condemned and leaving me in tears for which we paid £250 for. We was promised a report by last Friday which never arrived. So I rang them up and they said they would email the man and he would phone me but that never happened either.
I phoned today and asked once again where's my report all this receptionists said is that she will email her manager and he will phone me. Guess what never happened 😡😡😡
I do have the name of the man who originally came round but I won't disclose it YET

18 June 2025
Unprompted review
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Reply from Rentokil Property Care

We are very sorry to hear about your experience with our service. I would like to sincerely apologise on behalf of Rentokil Property Care Ltd for the lack of communication and delay in sending our report. The branch has confirmed that the report has now been sent and a telephone call with an apology has been made. Once again, our sincere apologies.

Rated 5 out of 5 stars

Professional

Professional, friendly, approachable.

10 June 2025
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Reply from Rentokil Property Care

Helen, thank you very much for your review. It is great to hear you enjoyed your experience with us and to hear your kind words of appreciation for the team. We will ensure your feedback is shared with them all. Thank you.

Rated 5 out of 5 stars
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Reply from Rentokil Property Care

Hello David, we are so grateful that you took the time to share your feedback with us and delighted to hear that you were happy with the service provided. We will be sure to pass on your feedback.
Thank you very much.

Rated 1 out of 5 stars

Rentokil's swift local service is a lie

I was able to book a slot on the website for 2 days' time and paid the money. Only to find they can't come out for a month! Rentokil advertise a 'swift local service'. It's a lie.

2 June 2025
Unprompted review
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Reply from Rentokil Property Care

We are sorry to hear you are not happy with our service. Senior Management have now made contact with you to resolve the issues you have raised and an earlier appointment has been arranged and agreed. Please do not hesitate to contact our Head Office directly at propertycare.hoffice@rentokil.com if you have any further issues.

Rated 5 out of 5 stars

Great service and thorough survey

I had a great customer experience with Rentokil Property Care. My enquiry was handled well and an appointment arranged providing me with details in advance. I was very impressed with the thorough survey to my property and reassured by the helpful and informative advice from the surveyor, who was also very respectful of my home.

16 May 2025
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Reply from Rentokil Property Care

WW, we are so grateful that you took the time to share your feedback with us and very happy to hear that our team provided you with 5-star service. We will ensure your kind comments are passed on. Thank you very much.

Rated 3 out of 5 stars

Would look around for other quotes next time

The response to my enquiry was prompt and efficient. I was appalled by the survey cost of £420 for woodworm in the roof timbers of a flat-roof single garage; although this was taken off the final bill, it effectively ties you in to Rentokil - sharp practice in my view.
The technician turned up ahead of time, having phoned beforehand to confirm this was OK. He was friendly and polite. His 110V transformer tripped my MCB; he said this happens frequently with his equipment, though it should not. His spray gear, which was clearly old and well-used, was blocked and he needed assistance from me to get it working before he could do the job. He was clean and tidy in his work, and gave a thorough explanation.

5 May 2025
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Reply from Rentokil Property Care

David, we are sorry to hear you are not happy with our service. Our Area Operations Manager is currently investigating the issues you have raised and will contact you directly.

Rated 5 out of 5 stars

A good service at all aspects of the…

A good service at all aspects of the operation.The survey was thorough and informative. Excellent service and information when bats were found. Spray operation was thorough by the operator. He was efficient and friendly.

5 May 2025
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Reply from Rentokil Property Care

Dianne, thank you for taking the time to share your experience with us. We're delighted to hear that you were happy with the level of service provided. We'll be sure to pass on the kind words to all involved. Thank you.

Rated 5 out of 5 stars

The entire experience was a pleasure

The entire experience was a pleasure. Our surveyor was approachable, knowledgeable and positive. The first part of the work was carried out by two very polite, punctual and hardworking men. They started on time and cleaned up each day, leaving the house in perfect condition for the plasterer. Joseph our plasterer was fastidious in his task. The carpets were thoroughly protected. The walls are beautifully finished, to the extent that he matched the rippled surface on an existing wall. The house was left cleaner than when he started. He is a very professional friendly chap who takes pride in his work. Overall a first class service.

5 May 2025
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Reply from Rentokil Property Care

Glenn, thank you very much for your review. It means a lot to us that you have taken the time to share your feedback with us and the rest of our community. Our team strives to keep our customers happy and this positive feedback lets us know that our team are doing just that! Joseph and the entire team will be delighted to read the kind words you have left about their service. Thank you!

Rated 5 out of 5 stars

Thank you Rentokil

I wish I'd got Rentokil's surveyor (Tony Clark) in years ago instead of relying on a series of roofing firm's to help eradicate damp patches on some internal chimney breasts. Wrongly assumed for years that if the roof and chimneys were made watertight the damp would disappear but that was not the case. Damp due to a problem with salt in the plaster!

29 April 2025
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Reply from Rentokil Property Care

Hello, thank you very much for your review. It is our pleasure to provide the best possible service to our customers and it is wonderful to hear that this commitment was reflected in your visit. Tony will be absolutely delighted to read your kind words of appreciation. Thank you.

Rated 5 out of 5 stars

Good job well done

We had two contractors in the property working on different projects, normally a recipe for difficulties but Rentokil were fully professional. Job was done quickly with minimal fuss. Site was left clean and tidy at the end.

30 April 2025
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Reply from Rentokil Property Care

Graham, we are happy to hear that our team provided you with 5-star service and very grateful that you took the time to share your feedback with us. The team will be very pleased to receive your kind comments. Thank you very much.

Rated 5 out of 5 stars

Great Service and Building Works

Overall very good damp proof survey and building works implementation. Highly Recommended with 30yr Guarantee. Quality of work was superb.

As working for a construction company I cross checked the details and did not find any fault.

28 April 2025
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Reply from Rentokil Property Care

Mr Shepherd, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience and that you would be happy to recommend us! We will be sure to pass on your feedback to all involved. Thank you

Rated 5 out of 5 stars

Very happy with report

Very happy with report, I spoke with both the office and surveyor and got clear, concise and simple explanations with regards to the information that was shown on the report. Everyone I spoke to was friendly, professional and happy to help. I would definitely recommend to anyone who needed their services.

23 April 2025
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Reply from Rentokil Property Care

Hello Tracey, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience and that you would be happy to recommend us! We will be sure to pass on the kind words to all involved.

Rated 5 out of 5 stars

Good all round service provided

Good all round service provided. Helpful staff from initial contact to completion of work.

22 April 2025
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Reply from Rentokil Property Care

Mrs Wright, we are very grateful that you took the time to share your feedback with us and happy to hear that our team provided you with 5-star service. We will ensure your kind comments are passed on to all involved. Thank you very much.

Rated 5 out of 5 stars

Great team of Tom and Matt

Great team of Tom and Matt. Very efficient and nice guys.

22 April 2025
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Reply from Rentokil Property Care

Mr Dawson, thank you very much for your 5-star review! We are really pleased to hear that you were happy with the level of service provided by Tom and Matt. We will be sure to pass on your kind comments to them both. Thank you.

Rated 5 out of 5 stars

Great service

Great service from initial phone enquiry, surveyor was very helpful and informative and a treatment was arranged very quickly. On treatment day again great service, very happy as now the sale on our house can complete with our buyers having peace of mind with Rentokils guarantee

15 April 2025
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Reply from Rentokil Property Care

Tracey, we are so grateful that you took the time to share your feedback with us and very happy to hear that our team provided you with 5-star service. We will ensure your kind comments are passed on. Thank you.

Rated 4 out of 5 stars

The people we were

The people we were involved with were helpful and friendly.

10 April 2025
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Reply from Rentokil Property Care

David, we really appreciate you sharing your review of our service. It is great to hear you had a positive experience with us and will ensure your feedback is shared with the team. Thank you.

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