RentPay Reviews 8

Used this service for two years, still getting flagged as fraudulent payments making my rent late. Now using the tag line of developers issues. Trying to organise a work around with one of there representatives Terence, kinda disappointing how you treat long-term customers

I like the flexibility of payment options, especially for earning credit card points. I’m fortunate to not need to use score builder but I think it would be useful for those that need to build their credit score. It looks like they add features pretty regularly, such as the Paylab integration for using cash back to help with your rent.

BEWARE , Horrifying experience cost a fortune in fees and transactions . VERY BAD AFTER SERVICE WHEN CONTACTING THEM WITH PROBLEMS...ONLY WANT YOUR MONEY....NO BODY HAS TO OR CAN BE FORCED TO USE THESE AGENCIES AS WE ARE PROTECTED BY LAW..CONTACT YOUR LOCAL GOVERMENT RENTAL SERVICES FOR ADVICE AND HELP IF NEED

Absolute trash. Forced into using some fintech SAAS product by dirtbag real estate agents. I was happily paying my rent by the same method for over 3 years and now all of a sudden I have to interact with this ridiculous (alleged) product.
Support is hopeless, the chat expert just keeps repeating themselves and doesn't actually try to help.

RentPay IS NOT ABOUT HELPING RENTERS. They're about lining their own pockets and making it easier for predatory businesses to take every cent they can from us.

When I missed a payment for my week of advance rent, they lied to me and said the missed payment would be added on to a future payment, then sold my debt to a company who tried to add more than $250 in fees for less than $250 of missed payments, when I approached customer service about this they just tell me to talk to the other company and refuse to apologise or correct their mistake, absolute scammers

TLDR: As a current landlord AND a renter, I can honestly say - stay away from RentPay.
Fee of $2 per a month for the honour of your rent being handled by a middleman.
High fees for most transactions; credit card, debit card, even BPAY.
Very high fees if a payment is declined; $15! No warning or 'strikes,' just an instant $15.
There is a large delay between funds going out of your bank and into RentPay, then from RentPay to the real estate agent. This means you have to pay rent many days earlier than you would have otherwise.
App and browser are annoying to use, and logging-in is a chore.
Payment history only goes back about 2 months, anything more and you have to ask support, whom then ask for more details, and take ages to get back to you - when it could easily be 2 clicks away if one were paying the real estate agent directly from their bank account.
"Pay when you want" is exactly the same as scheduled transactions that you can set up with most banks (and is fee-free, quicker to process, and easier to setup).
"Bill smoothing" is paying your utilities early, in smaller instalments (this is money better left in a savings account).
"Build your credit score" is just access to payday loans.
And to top it off, it's all dressed up in Alegria-like design (those colourful depictions of people in whacky poses, big smiles, curvy arms), and obnoxious slogans stating "for the renter" (how exactly?), and "make that rent money work for you" (i.e. for us) and "pay when you want" (i.e. early or really early or really really early).

Credit card processing been down for 4 days now.