Rentujemy - POLAND Reviews 23

Misleading pricing and lack of basic customer care.

The advertised price was far from the actual amount charged, with significant additional fees hidden in small print. The final cost was much higher than what was initially shown.

I contacted them immediately after booking, explaining it was a mistake and that I could not afford the total amount, but they refused to help or offer any solution.

This approach feels unfair and shows a complete lack of empathy towards customers. I would strongly advise others to double-check the final price before booking.

Be careful of Rentujemy / UWAGA na Rentujemy

first offering old apartments with old stinky furniture its pictures from Warsaw Powisle apartment Solec street 63 a its ild terrible communist building in apartment was terrible smell, no chance to get new one or some discount , smart pictures offering terrible flats in high price

Second low response or no response if you complaint they record number and by tricky smart automatic system drop off calls no chance to get help

Third on booking ( of course they will not help you too ) its not saying after you pay - you need to pay more money to Rentujemy 500 pln - 120 euro as illegal deposit , nobody checking apartment with you everything even was in terrible condition no hand over , but you need to pay as their website will not give you access codes its so smart design then Rentujemy can accuse you for damages

In general be carefull of Rentujemy smart no help hot line smart no claim registration system

Revising my original review. The apartment we are staying in is great. However, the customer service really went downhill after check in. The agent who helped me with my initial booking was great. But getting help afterwards has been like pulling teeth. I email the appropriate email and get zero response. I message them on WhatsApp and Instagram and they become nonresponsive. Its going on 2 weeks since I sent my request for help and its still not resolved. This has happened several times throughout our stay. I cannot even imagine what they would be like if I had a maintenance emergency. Now because they screwed me, my kids, and dog over, I have to find another place to stay when our current booking ends because of their lack of response to my requests for help since October 9th. Additionally, I have Gold membership and means priority support. That did not happen whatsoever. I would not recommend using their service.

EDIT TO ADD:

When I reached out via email and WhatsApp there were no other bookings. It was clear to do a booking for the timeframe I was looking to do. There was not another booking for the dates until today, 10/19. But I originally reached out for assistance on 10/9 to extend my booking. Your company did not reach out during any of those times I requested assistance via email nor WhatsApp .

ETA:

After me trying to reach out to this company for weeks, they did not reach out to me until after I posted this review claiming someone from "Guest Relations specialist" would be reaching out. Its going on over 24 hours and nothing yet. They also reached out through the same email address I have been emailing.

A wonderful and quiet place. The hosts are very nice and easy to communicate with — they respond quickly to any questions. Check-in was smooth and hassle-free. The apartment has a great location, close to the city center, and it’s very pleasant to walk around the area. Everything was clean and comfortable, we felt at home. We would definitely recommend this place and would be happy to come back again!

Great rental organization, efficient and communicative service, friendly and straightforward staff.

Top experience! Very comfortable and well designed. Gladly again

Working at Rentujeme has been a really positive experience for me – the team is friendly, supportive and there’s always someone willing to help if you need it. I like that the management listens to our ideas and treats us with respect, which makes the atmosphere relaxed but still professional. It’s a place where you actually feel valued, not just like another employee, and that makes a big difference.

I’ve been part of Rentujemy since the very beginning and it’s been an amazing journey. The company truly values its people, encourages growth, and constantly improves the service for guests. With a supportive team and attention to every detail, Rentujemy is a company you can trust — both as a guest and as an employee