Renty – Rent Luxury Cars & Yachts in Dubai Reviews 

117
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Great service, super fast response time, competitive rates, friendly and efficient staff, explained everything very clearly. Delivery and pick up on time. Would highly recommend and would definitely u... See more

Company replied

Rated 2 out of 5 stars

They deliver luxury cars with maintenance mistakes. Sometimes cars have some kind of problem. One time they delivered a car with PPF film on the front glass and we drove out in the night and almost go... See more

Company replied

Rated 5 out of 5 stars

Really convenient to have so many options in 1 place. Instead of approaching 10th websites with limited choices it really makes sense to “do a homework” here by comparing all the offers and get the be... See more

Rated 5 out of 5 stars

I used the platform once for renting Mustang 5.0 during Eid holidays. On my second day the car got check engine light and Ms Asya from Renty quickly called the car rental company for the car exchan... See more

Company details

  1. Car rental company
  2. Valeting service
  3. Car rental service
  4. Online marketplace
  5. Yacht Dealer
  6. Yacht club

Written by the company

Renty.ae is a group of companies that provides one of the biggest luxury cars and yachts rental services in the UAE. The company was founded in 2018 by a young entrepreneur, Yevhen Parokhod, as an online service for luxury and economy car rentals. Renty.ae offers to the customers: - Over 2,200 cars and 100 yachts for rent, ranging from economy cars for daily use to luxury supercars and private yachts designed for events or vacations. - Own fleet of 550 cars, ensuring availability and quality across premium and mid-class vehicles. - Chauffeur services, airport transfers, and flexible rental terms. Options include hourly, daily, and monthly rentals, catering to short-term visitors and long-term residents. - Deposit-free rentals and 24/7 support: the platform is designed to reduce barriers to access while providing constant customer assistance. - New mobile application for simplified booking. It streamlines reservations with a straightforward interface, making the rental process smooth for every user at every step.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117 reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(117)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I rented a luxury car for a special…

I rented a luxury car for a special occasion, and Renty exceeded my expectations. The car was delivered to my location on time, and it was spotless. the customer service was top-notch, and the entire experience was smooth. Highly recommend Renty!

2 July 2024
Renty – Rent Luxury Cars & Yachts in Dubai logo

Reply from Renty – Rent Luxury Cars & Yachts in Dubai

Hello Dewitt,

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!

Your Renty.ae team.

Rated 5 out of 5 stars

Choosing Renty for my car rental in…

Choosing Renty for my car rental in Dubai was the best decision. They have a wide range of luxury and economy cars. The booking process was hassle-free, and the car was in perfect condition. The support team was fantastic, and no deposit was required!

30 June 2024
Renty – Rent Luxury Cars & Yachts in Dubai logo

Reply from Renty – Rent Luxury Cars & Yachts in Dubai

Hello Тhomas,

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!

Your Renty.ae team.

Rated 2 out of 5 stars

They deliver cars with maintenance mistakes

They deliver luxury cars with maintenance mistakes. Sometimes cars have some kind of problem. One time they delivered a car with PPF film on the front glass and we drove out in the night and almost got into an accident because of the glare the film created. Another time the car didn't have the washing fluid and tge other had some error messages on.

8 October 2023
Unprompted review
Renty – Rent Luxury Cars & Yachts in Dubai logo

Reply from Renty – Rent Luxury Cars & Yachts in Dubai

Hello,

We are sorry to hear about your unpleasant experience because we always strive to ensure our clients are satisfied with the services provided.

To investigate this particular case, kindly share the following details:
- Car model
- Rental dates
- Phone number of a person you were communicating with
- Rental Agreement photo

Once we receive the above, this situation will be resolved in the following 2-4 days.

We may continue conversation via WhatsApp: +971 50 4649 018.

Thank you & Regards,
Renty Team.

Rated 5 out of 5 stars

It was Outstanding experience

It was Outstanding experience. I chosed 3 cars , for each day of my stay Bentayga, Huracan and I wanted to try electric diferent from Tesla and they had Mercedes. Beautiful cars, clean and smelled freshly. They delivered the cars to my hotel on time. Everyone was so polite. Definitely I will rent again from Renty next time. You are doing great job guys.

1 February 2024
Unprompted review
Renty – Rent Luxury Cars & Yachts in Dubai logo

Reply from Renty – Rent Luxury Cars & Yachts in Dubai

Thank you for your detailed and positive review!

We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!

Your Renty.ae team.

Rated 5 out of 5 stars

This was our best experience renting a…

This was our best experience renting a car abroad. The whole process was smooth, the agent was friendly and knowledgeable, and even suggested us with places to visit. The sales representative was always online with us whenever we needed her.
The deposit was returned on time.
Well recommended.
Thanks Renty.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

Very poor customer service & deposit thieves

As just married we visited Dubai for part of our honeymoon. My husband is a big petrol head so I worked extra shifts to save up to hire him a Lamborghini. We hired this through renty.ae. We paid a deposit on credit card of over £800. We were told we would be refunded within 30 days. We weren't I raised credit card dispute with my bank. The renty.ae then has lied saying we went over the agreed KM, we didn't and have evidence. I completely agree with the other review this company are crooks, they are dishonest and take advantage out of paying customers. The car wasn't even running right it was misfiring they weren't bothered and wanted us to pay extra to rent another vehicle. All i want is the deposit refunded, I will continue to raise this on social media and other platforms so that customers are not treated this way.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing place to rent from

I never write reviews, seriously this may be my second review ever, but wow this company is great! Let’s start with the best things.

- amazing communication
- cars were clean
- punctual pickup and drop off.
- car had an issue with one of the tires coming apart, no questions asked came and dropped us off another car, but newer, took maybe 30 mins as we were stranded, and then gave us the time up on the back end. It was so good I ended up getting another car the next day from them just because the service was so good. I worked with Fazal, man he is awesome! But anyone there can take care of you, they were all super helpful. Answers any of your questions and is truthful when he says call anytime anywhere. Excellent, excellent service.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

We took a car from this company in May 2023 for 8 days.
Both the technical condition and the exterior are impeccable. The guys did well, before arriving in Dubai, I wrote to them in a messenger, and they answered all my questions, and agreed to book a car for the dates I indicated. Upon arrival in the city, we called, and agreed on the time of the meeting. When we came to get a car, all the documents were already ready, it only remained to get acquainted with the documents, sign the contract, and make a deposit. The level of customer service is at the highest level.
On my next trip to Dubai, I will certainly apply for this service to this company. For my part, I advise this organization to get a quality service.
Thanks to the staff for organizing the service and their work.
See you soon!!!

15 May 2023
Unprompted review
Rated 1 out of 5 stars

If your British stay away

If your British don’t even bother, they have separate “deals” for you. Not the good kind. Ads say no deposit, unless your British then you have to pay a deposit because we have the most fines lol. I live here but they discriminate.

13 July 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS BUSINESS

The lamborghini I hired was flogged out, had multiple warning lights on including seatbelt and engine, and when I told them, they told me not to worry as it's just a sensor. Furthermore, when I returned the car I was told the deposit would be returned after 21 days. Then when I enquired about it after 21 days, they told me it's actually 28 days and that they meant buisness days, which still didn't actually add up. Then I contacted them again after 28 days and they said they would look into it, then completely ignored my msgs's after that. I still haven't got my deposit and I have to go to the police. DO NOT hire from this business.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Holiday in Dubai

During my holiday in Dubai, I rented a car from Renty and was very satisfied with the quality of service. True to say that the car was in perfect condition and fully complied with the description on the website. The companies personnel were very polite, they helped me to choose the right car and quickly processed my documents for the rental. Overall, I would recommend this company to anyone looking for a safe company to rent a car in Dubai.

5 June 2023
Unprompted review
Rated 2 out of 5 stars

Better read the whole contract

Better read the whole contract (also the really small printed sentences)

We went to the half desert road for drone shots. Like seen in several advertisements (on Instagram) from all different luxury car rental plattforms.

In the contract from renty (or some kind of sub company) it says there is a fine for that. I had to pay 15.000 AED (actually it would have been 30.000 AED, but they gave me a discount..)

After reading lots of 1 star reviews, I am also afraid of not getting back the deposit, since I never received a copy of any contract. They only had a contract for themselfs.

I was planning on booking the same lamborghini another time - but I just realized that renting cars in Dubai might just be a dumb thing to do.

So, better plan 17.5k AED instead of 2.5k AED if you wanna take a ride

20 May 2023
Unprompted review
Rated 1 out of 5 stars

Don’t use them if you want your deposit back

No issues with car rental itself however when the guy came to collect the car he told me my security deposit would be returned in 28 days. 6 weeks later I started chasing them up I was passed from one Person to another and still have not received my deposit back. Will not be renting from this car rental company again

22 February 2023
Unprompted review
Renty – Rent Luxury Cars & Yachts in Dubai logo

Reply from Renty – Rent Luxury Cars & Yachts in Dubai

Dear Ashleigh Perry,

Renty is a platform which selectively partner with trusted car rental companies in the UAE.

To investigate this matter, bring clarity to this particular case, kindly share the following details
- Car model
- Rental dates
- Phone number of a person you were communicating with
- Rental Agreement photo (car rental company name you got the vehicle from is mentioned there)
- Deposit payment method (cash/card)

You may share it in the review itself or by the following phone number: +971 56 979 2092

Once we receive the above, in 1-2 days this situation will be resolved.

Thank you & Regards

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