Renuvenate Reviews 185

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, often highlighting their ability to tailor treatments to individual needs. Many people found the service exceptional, noting that therapists were attentive, made them feel comfortable, and provided effective treatments that relieved pain and tension. However, some customers also noted occasional issues. A few people mentioned that their massage experience was not ideal, with one reviewer feeling the masseuse talked too much, hindering relaxation, and another expressing concern about the cleanliness of a pregnancy pillow.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the professionalism, kindness,... See more

Service

Clients share positive opinions on service, highlighting the professionalism and kindness of the massage... See more

Based on these reviews

Rated 5 out of 5 stars

Very welcoming, went in for my appointment today with Tony and Kaiya. Very polite and helpful definitely helped with the issue targeting the points that needed treatment the most. Explained everything... See more

Rated 5 out of 5 stars

Kaia was professional, friendly, and above all extremely talented. She asked if I had any particular areas of concern before starting the Deep Tissue Massage, she was very attentive, and tailored the... See more

Rated 5 out of 5 stars

Had my first lymphatic drainage massage with Keyla (I hope I spelt the name right) and she was fantastic. Played some nice music too not your typical massage tunes. Knowledgable and I’ll be back again... See more

Rated 5 out of 5 stars

I had a lovely massage with Raqueeb. It really was in depth and relieved my killer knots ( they were awful and causing me pain ). It was a bit painful as expected but Raqueeb applied less pressure or... See more

Rated 1 out of 5 stars

This was the worst massage experience I’ve ever had. To start, it was a brightly lit sterile room - my GP has more ambiance. The table was unsteady and only had a slip of paper for sanitary purposes a... See more

Rated 5 out of 5 stars

I had booked a lymphatic drainage massage but as we went on we focussed on some deep tissue massage as well because he could tell that’s what I needed. What a great experience would 100% recommend.

Rated 5 out of 5 stars

Since I went for a treatment I have no lower back pain now. Jude is excellent, gave me great advice to maintain and improve. The customer service is top tier from everyone at Renuvenate, I highly re... See more

Rated 5 out of 5 stars

Very happy customer. I gifted a voucher for Renuvenate and was slightly reluctant to use somewhere new but I was pleasantly surprised. Prior to my treatment on the day I had a very helpful conversati... See more

Company replied

Rated 5 out of 5 stars

Joel managed to fit me in for an emergency session to help sort my back! He was fantastic, worked his magic with a mixture of massage, cupping and cryotherapy. I was tender after but it worked! I will... See more

Rated 5 out of 5 stars

The massage was really nice. The guy was really polite and made me feel comfortable (I’m a female). I was absolutely petrified and he made me feel very comfortable. The person at reception was really... See more

Rated 5 out of 5 stars

I booked fairly last minute at a later time of 7pm, all the earlier appointments were free so I was grateful that the appointment was accepted. I parked close by on a side road off the tria... See more

Rated 5 out of 5 stars

First time coming to this place, Josh was amazing throughout, made me feel really comfortable and made sure everything was great. I recommend 100% for anyone to come here and select Josh.

Rated 5 out of 5 stars

Amhoy was absolutely amazing, she is clearly a gifted therapist. The massage was so relaxing and helped to relieve tension in my lower back. The venue was also a really nice space. I will be back!

Company replied

Rated 5 out of 5 stars

Jude was a fantastic masseuse. Very knowledgable and made me feel completely at ease (apart from the sports massage part). Jude made suggestions on maintaining my health. I’ll be back!

Company replied

Rated 5 out of 5 stars

Really lovely environment, the man at the front desk was very friendly and helpful. Kaiya was very friendly and did my facial beautifully. Will be returning!

Rated 5 out of 5 stars

I went for a facial cleanse with Kaia and it was amazing. The environment was really relaxing and Kaia really made me feel at ease Definitely will be coming back again

Rated 5 out of 5 stars

I had a lovely full body massage. The massage was exactly as expected, relaxing, right pressure and the masseuse was lovely and made me feel very comfortable

Rated 5 out of 5 stars

Jude was a fantastic massage therapist and a lovely guy! Made my partner and I feel super welcome and relaxed - will defos be back!

Rated 5 out of 5 stars

I had the best deep tissue massage with Amhoy, I left feeling so much lighter. She really got into my knots. I highly recommend.

Rated 5 out of 5 stars

Really relaxing and informative deep tissue massage from Gil. Discussed my ongoing concerns and how these were being addressed throughout the session. This is my second visit to the clinic and I would... See more

Rated 3 out of 5 stars

The massage was fine. I felt the masseuse talked too much which prevented full relaxation and I did not feel 100% satisfied that the pregnancy pillow had been sanitised prior to use. The room space al... See more

Rated 5 out of 5 stars

Amazing! Went in with intense hip pain and left pain free. Raqueeb was absolutely fantastic.

Rated 5 out of 5 stars

My new favourite spot in South London! I’ve had two sports massages (from different therapists) and both were extremely professional! I’ve been having trouble with a few injuries, including Achilles T... See more

Company replied

Rated 5 out of 5 stars

Raqeeb did amazing Massage/Wet Cupping treatment. Today as always thank you very much Toby and Team best in the game.🙌🏾❤️

Company replied

Rated 5 out of 5 stars

Kaiya was such a lovely and friendly person. Gave me so much information and tips. I will be booking again for more off there service. Love this place. So Calm and peaceful. Thank you.

Rated 5 out of 5 stars

Lovely space in Crystal Palace. I had a full body hot stone massage. The masseuse was very professional, ensured my comfort throughout, paid attention to the areas that I identified as bothersome. I w... See more

Rated 5 out of 5 stars

Had serious back pain and had the hot and cold massage with Jude. Went back for a facial today. Amazing.

Rated 5 out of 5 stars

I had deep tissue massage and cupping treatment and it helped tremendously with my recovery from patellafemoral. Definitely recommend!

Rated 5 out of 5 stars

Great experience, very professional and felt super relaxed during my personalised massage

Rated 5 out of 5 stars

A lovely experience. Guil was very knowledgable and took the time to understand my requirements. It was very relaxing and I feel so much lighter!

Rated 5 out of 5 stars

Location hard to find but great experience. Professional friendly massage therapist and great at getting rid of knots!


Company details

  1. #7 of 21 best companies in Beauty Salon

Written by the company

Renuvenate is dedicated to helping our clients feel, perform, and look their best. With multiple locations across London, we offer a welcoming, professional environment supported by highly trained and experienced staff. Our expert-led recovery, rehabilitation, and wellness treatments — from cryotherapy and sports rehabilitation to beauty and recovery therapies — are designed to support recovery, enhance performance, relieve pain, and promote overall wellbeing. We pride ourselves on delivering high-quality care and an exceptional customer experience at every visit


Contact info

4.8

Excellent

TrustScore 5 out of 5

185 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb massage

Superb massage. Great communication. Lovely atmosphere. I originally made a mistake with which day I was booking for and they resolved this for me quickly and easily

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Black owned business

Lovely space in Crystal Palace. I had a full body hot stone massage. The masseuse was very professional, ensured my comfort throughout, paid attention to the areas that I identified as bothersome. I would definitely recommend.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Rare find!

I booked fairly last minute at a later time of 7pm, all the earlier appointments were free so I was grateful that the appointment was accepted.

I parked close by on a side road off the triangle for free and there were plenty of spaces.

All the people working there were friendly and welcoming - definitely a nice atmosphere - professional and kind.

I had a 1 hour Swedish massage with Tobi and can't recommend enough. He made sure to ask all about what I wanted from the massage and which areas I was having difficulty with. I felt like he understood and paid particular attention rather than just following a formulaic massage routine. Particular knots feel much freer and there was enough pressure without it ever feeling uncomfortable.

I would definitely recommend and this was a birthday present but would love to book again.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Really relaxing and informative deep…

Really relaxing and informative deep tissue massage from Gil. Discussed my ongoing concerns and how these were being addressed throughout the session. This is my second visit to the clinic and I would highly recommend

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Very welcoming amazing service

Very welcoming, went in for my appointment today with Tony and Kaiya. Very polite and helpful definitely helped with the issue targeting the points that needed treatment the most. Explained everything and gave tips on how to prevent muscle pain would definitely go back and would 100% recommend

7 February 2026
Unprompted review
Rated 5 out of 5 stars

1000/10

Kaiya was such a lovely and friendly person. Gave me so much information and tips. I will be booking again for more off there service.
Love this place. So Calm and peaceful. Thank you.

10 January 2026
Unprompted review

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