Reolink Reviews 3,119

Excellent service after 7 hours she solved it in a second

I am a bit of a technophobe and struggled from the start with what appeared to me to be overwhelming set up instructions. I went on live chat, and the agent's help was fantastic. She was very patient, and resolved my problem straight away.

Background:
I was searching for a camera for a very special usecase and I really don't know much about cameras and which features are good for different usecase. So I contacted the support we hopefully could figure out which camera would be the best for my needs.

What happened:
I always got a quick response, often with further details for what I didn't asked for BUT everything was very helpful! And I sent a lot of questions - one after the other! ^^ They was always very friendly, helpful and even in my special case with endless questions very patient. :)

I really appreciate such a Support!
And I want to be clear that this is my own experience before I even bought one single thing. Hope more supports would be like here.

This is my own opinion!

The support team responded promptly and with an understanding of my question. I received a satisfactory answer and a follow-up from the support team a few days later to confirm my question was answered.

All my questions were answered in a timely manner.
Vera was very helpful

The warranty team was very understanding and helped me through the process of obtaining a new NVR

Quick replies to any question asked! More so than many other vendors i have dealt with.

Great Technical support, fast replies and easily get what i needed. Special thanks to Eudora, the one who helped me

Working with rrolink 5 years
The best service at the world

Great products I purchased a POE/Wirless system with NVR the camera quality is great, not too difficult to set up

Excellent customer service, replaced sim card camera with wi fi cameras, good quality.

Initiated a chat before buying the product, and all the questions were answered in a very professional way. Really pleased

Kaylee did a fantastic job, she was methodical and patient which led to identifying the problem in short time but without rushing. Really nice support.

Excellent Support from Jasmine at Reolink answering questions and providing camera type and placement recommendations for coverage in Horse Stall Barn application. Jasmine annotated the sketch of the Stall Barn layout I provided for placement of RCL-811A Bullet Cameras, placement and coverage has been spot on!

All my technical sales questions were answered in a timely professional manner

Reolink is one of the few companies left that treats you like a human being rather than just a transaction. This shows in their software—which is clearly designed by UX professionals who understand the user—and their support. While everyone uses AI now, Reolink does it right: human assistance is always just one clear link away if you need it.

Most companies become ghosts once they have your money, leaving you stuck in an endless loop with an unhelpful chatbot. Reolink is the opposite. They focus on price-worthy products that are easy to use and, more importantly, they provide genuine after-sales care.

Having owned several of their cameras for years, I can say they grow through customer appreciation. Keep up the great work and the human attitude!

The agent was very kind and knowledgeable and helped to correct the problem. I love my Reolink and the support for this product is great, was easy to access and be helped by a live agent who was so nice.
I recommend this brand and grateful for the support

DON'T EXPECT ANY SUPPORT FROM REOLINK

I purchased a NVR and some CAMERAS from REOLINK/EBAY (refurbished). The CAMERAS work OK (including the DOORBELL) but the NVR IS A WASTE OF SPACE, and SUPPORT from REOLINK/UK or online is A DISASTER.

A NVR is meant to RECORD THE VIDEO STREAM so you can see what happens in your CCTV environment. My NVR (RLN8-410) will ONLY CONNECT TO HARD WIRED CAMERAS ON THE SAME E-NET STRING, not through a MESH, and the WiFi cameras DON'T CONNECT AT ALL. REOLINK/UK simply DON'T WANT TO KNOW; REOLINK-SUPPORT simply WASTES YOUR TIME.

SD-CARDS in the cameras work OK, and the ANDROID and WINDOWS APPS can see all the cameras and you can work with them - BUT DON'T WASTE YOUR TIME OR MONEY WITH REOLINK/EBAY or with REOLINK/SUPPORT