I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy to find a company with good references that were able to repair my faulty lens . Hopefully for a long period. Only problem I had was having completed on line repair request form I had di... See more
Company replied
I didn’t hold out much hope for my lens being repairable as it was so old, but Fixation managed to repair it. I bought it second hand, but after this repair it now seems to AF faster than when I got i... See more
Company replied
Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incr... See more
Company replied
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fixation delivered great service
Fixation delivered great service from initial contact to delivery of a perfectly prepared camera. Each step in the process was straight forward and every commitment delivered.
13 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you John for your kind words. We are pleased the process was clear from start to finish and that your camera was returned in excellent condition.
We appreciate your support and look forward to helping again whenever needed.
Removing stuck lens filter
Removing stuck lens filter. Speedy while you wait service
18 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you, we’re pleased we could remove the stuck filter quickly and get you sorted while you waited.
We look forward to helping again.
Friendly counter service
Friendly counter service, thorough sensor clean completed on time.
15 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Ray for your kind words. We are pleased the sensor clean was completed as planned and that everything was ready on time.
We appreciate your support and look forward to helping again whenever needed.
Quick and good repair service
Quick and good repair service. Fixed my camera within less than 2 weeks.
17 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased the repair was completed within a timeframe that worked well for you and that your camera is back in working order.
We appreciate your support and look forward to helping again whenever needed.
Fixed my lens which Canon couldn't
My 12 year old Canon EF 24-105 f/4L lens developed a fault. The Fixation people I spoke to on the phone were very helpful and efficient (in contrast to Canon UK, who had told me this professional series lens couldn't be repaired because they can't get parts for it).
After completing the online booking form and sending off the lens, I received a repair estimate within a few days. The repair was completed within the time they said (2-3 weeks) and was very well packed for return. Now works perfectly again.
I would definitely recommend Fixation, based on my experience.
16 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Richard for your kind words. We are pleased we were able to help where the manufacturer could not and that your lens is now back in full working order.
Parts for this model are no longer available, but we were fortunate to have stock on hand, which allowed us to complete the repair within the advised timeframe. We appreciate your recommendation and look forward to helping again whenever needed.
My 4 year old Sony A1 needed the…
My 4 year old Sony A1 needed the Bluetooth & Wi-Fi repaired. After completing their online form & receiving a quote I sent my A1 in for repair. About a week later I received & accepted the final quote for the repair. Unfortunately Fixation had to order parts so a couple of weeks went by for the repair to be completed. On the return of my camera I was pleased to find how clean the camera was with no sign of the camera being dismantled and put back together, the sensor had also been cleaned. My opinion & solely based on my own experience is that Fixation is a professional outfit who take care of your expensive equipment. The only niggle that I have is that fully insured postage is not included in their quote & is a further cost to add to the repair.
1 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your detailed comments. We are pleased the repair resolved the issue with your Sony A1 and that the camera was returned in excellent condition following the work and clean.
We appreciate your patience while parts were sourced. Thank you for your support and for choosing us.
Canon 5d mark 2 for a sensor clean
I sent my Canon 5d mark 2 for a sensor clean. The sensor was pretty dirty and I wasn't expecting a positive result. I'm very pleased with the sensor clean. It feels like I'm using a new camera, I'm very pleased with the result.
17 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you David for your kind words. We are pleased the sensor clean made such a noticeable difference and that your camera is performing like new again.
We appreciate you choosing us and look forward to helping again.
Always good service
Always good service. I went for the third time (three different cameras) and they always fixed any problems. Recommended
24 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Alessio for your continued support. We are pleased we have been able to resolve issues across your cameras each time you have visited.
Your recommendation is greatly appreciated, and we look forward to helping again.
Fab sensor cleaning on two cameras + 4…
Fab sensor cleaning on two cameras + 4 lenses ... bot much more to add !
15 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Simon. We are pleased the sensor cleaning across your cameras and lenses met expectations.
We look forward to helping again.
Excellent service and customer service
Excellent service and customer service. Katrina was very helpful. Fast turnaround even with ordering parts.
17 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Anthony for your kind words. We are pleased Katrina was able to help and that the repair was completed promptly, even with parts being ordered.
We appreciate your support and look forward to helping again whenever needed.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you James for your comment. We are really pleased everything went well and that you were happy with the result.
We appreciate your support and look forward to helping again.
The help and advice from Fixation was brilliant.
The help and advice from Fixation was brilliant. Kept me informed while my lens was been repaired and lens returned as perfect.
21 March 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased the team were able to provide clear guidance and keep you informed throughout the repair.
It is great to hear your lens has been returned in excellent condition. We appreciate your support and look forward to helping again when needed.
A high quality repair
The repair was fast, comprehensive, and of high quality. They did a whole camera scan, replaced some electronic parts and the handle cover, and cleaned the camera in and out. The estimated time was 5-6 weeks, but I got mine in less than 2 weeks.
14 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased the repair addressed all the issues.
It is great to hear the turnaround was much quicker than expected. We appreciate your support and look forward to helping again whenever needed.
Fast efficient service sensor cleaning
Fast efficient service. Polite and very helpful staff
10 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Paul for your kind words. We are pleased the turnaround worked well for you and that the team were helpful throughout.
We appreciate your support and look forward to helping again whenever needed.
Great service
Great service, fair price, fast turnaround, friendly staff
9 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Enrico for your kind words. We are pleased the service, turnaround, and overall experience met your expectations.
We appreciate your support and look forward to helping again whenever needed.
Good service
Good service and good on-line information. An update on when repaired lens would be ready would have been useful.
10 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased the service and online information were helpful throughout the process.
We appreciate your note regarding updates on completion. As we do not receive status updates from manufacturers on parts arrival, we are limited in the updates we can provide during that stage. Thank you for choosing Fixation.
Very good service
I sent a lens in for repair, was told it would take about 3 weeks but I had the lens back in working order about a week and a half later (and that was over the Easter holidays as well).
One very minor issue was their website is not great, I couldn't confirm that I wanted to accept the quote they gave me on their website, so I had to ring them, but that was quick and painless.
Really good service and reasonable price.
8 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased the repair was completed sooner than expected, even over the Easter period, and that the outcome met your expectations.
We appreciate you flagging the issue with accepting the quote online and are glad it was resolved quickly over the phone. Thank you for your support.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Pete for your comment. We are pleased to hear you find the service dependable, which is always our priority.
We appreciate your continued support and look forward to helping again whenever needed.
I was really impressed with the service…
I was really impressed with the service recieved from Fixation. I had two broken lenses and one was completely battered and on return it looked like a brand new lens which I wasn't expecting. They were very helpful when I called them and answered all my questions. I would definitely use in future. Thank you.
1 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Nicole for your kind words. We are really pleased we were able to restore your lenses and that it exceeded your expectations.
It is great to hear the team were helpful when you called. We appreciate your support and look forward to helping again in the future.
Called previous day to check drop off…
Called previous day to check drop off and collect would be OK for sensor clean. Delivered c10:30, collected just after midday, all good...
2 April 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased the drop-off and collection worked as planned and that the sensor clean was completed within the timeframe advised.
We appreciate you checking ahead, and we look forward to helping again whenever needed.
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