I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
Company replied
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Review summary
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Reviews shaping this summary
Very happy to find a company with good references that were able to repair my faulty lens . Hopefully for a long period. Only problem I had was having completed on line repair request form I had di... See more
Company replied
I didn’t hold out much hope for my lens being repairable as it was so old, but Fixation managed to repair it. I bought it second hand, but after this repair it now seems to AF faster than when I got i... See more
Company replied
Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incr... See more
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4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Sensor Clean and Filter Removal
I went in to have my camera sensor cleaned and a filter removed (which was stuck to the lens). The whole process took just over an hour, so I was able to wait in the nearby coffee shop and do some work. My filter was removed in its entirety, so it could be replaced back onto the lens, saving me from purchasing another one. I am extremely pleased with the service received.
9 March 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Angela. We are pleased we were able to carry out the sensor clean and safely remove the filter without damage, allowing it to be reused.
It is great to hear the while-you-wait service suited your schedule. We appreciate you choosing Fixation and look forward to helping again when needed.
Faultless service
Cannot fault the service from these guys. Exceptional from start to finish, great communication and very good value. Highly recommended
9 March 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Kevin. It is great to know you felt the service represented good value, and your recommendation is genuinely appreciated by the whole team. We look forward to helping again whenever you need us.
Very professional and efficient fast…
Very professional and efficient fast service and communication. Highly recommend.
11 March 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you John for your kind words. We are pleased the turnaround and communication met your expectations.
Your recommendation is greatly appreciated, and we look forward to helping again when needed.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased the team were able to provide clear guidance and support when you needed it.
Your support is greatly appreciated and we look forward to helping again in the future.
Very expensive
The service was competently carried out but hugely expensive considering that as it turned out no fault was found
27 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your comments. We are pleased the work was carried out correctly, but we are sorry to hear your concerns regarding the cost.
The reason for the delay in replying is that we did request further details so we could review your specific job, but as we have not received a response, we are unable to comment on the exact circumstances. For clarity, we do not charge for assessments, so if no fault was found the only cost would be any return despatch. Any recommended work is always optional and can be declined.
If you are able to provide further details, we would be happy to look into this for you
Fixation... Excellent sensor cleaning service …
Fixation is one of the few companies to offer sensor cleaning while you wait. A phone call the day before I took in my camera was dealt with in a friendly way and confirmed the while you wait service was still available. They cleaned a filthy sensor (the camera was bought secondhand by mail order) for me 3 years ago, and did a fantastic job.
My newest camera, secondhand camera, secondhand again, was cleaned in 90 minutes from the time I entered the building.
Fixation do an excellent job when cleaning sensors. They do it speedily and for a very reasonable fee.
27 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are pleased the while-you-wait sensor cleaning service continues to work well for you and that both visits left your cameras performing as they should.
We appreciate your continued support and are glad the service and turnaround met your expectations. We look forward to helping again whenever needed.
responsive - good communication
I've had a Sony lens repaired by Fixation, following damage the autofocus mechanism.
There were some delays, owing to the unavailability of a part or parts, but Fixation kept me fully up to date on progress.
The lens is now with me and is in perfect, as new, condition.
I'll try not to drop any more lenses but, if I do, I'll certainly be very happy to use them again
20 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Andrew for your kind comments. We are pleased the repair resolved the autofocus issue and that the lens has been returned in excellent working order.
We appreciate your patience while the required parts were ordered and are grateful for your confidence in choosing Fixation again.
Returned like new.
I had broken the hinge on my articulating camera screen on my EOS R7, the camera came back looking like new, you could not tell that it had ever been damaged.
The only downside to the service was the speed, and a lot of that was down to delivery of parts.
I would definitely use their service again as I'd rather wait a little bit longer and get a perfect repair than risk a quick fix and possible aggravation. Emails were answered quickly too, which is always nice.
10 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Chris for your detailed feedback. We are pleased the repair to your EOS R7 returned the camera to excellent condition and that you were happy with the communication throughout.
We appreciate your patience while parts were on order and are grateful for your understanding. Thank you for choosing Fixation, and we look forward to helping again if needed.
The dignose for the repair of my lens…
The dignose for the repair of my lens was rely quick and it was fixed with in a week as they had the parts to do it. I would highly recomend their services.
6 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Yannick. We are pleased the assessment was completed quickly and that the repair was finished within the week.
Your recommendation is greatly appreciated, and we look forward to helping again should you need us.
Reliable and Quick!
Loved the service! Everything went very smoothly and can say they are very reliable.
3 March 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Priya for your kind words. We are pleased the process ran smoothly and that you found the service dependable.
We appreciate your support and look forward to helping again when needed.
No surprises, all good
It all went fine - effective fix (new shutter mechanism needed), they kept to the price estimate and returned the camera (Sony Alpha) a little earlier than I expected. Postage arrangements arevery easy. The camera came back squeaky clean with the battery at 100% and the date and time set
23 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Andrew for your feedback. We are pleased the shutter replacement resolved the issue and that the final cost matched the estimate.
We are pleased the repair was completed sooner than expected and the courier process was straightforward. We appreciate you choosing Fixation.
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Geoff for your continued support. We truly appreciate your loyalty and are pleased we have maintained the standard you expect from us.
We look forward to helping you again.
Professional service
Professional service. After changing the batteries, the camera switched on right away.
27 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Brian for your review. We are pleased the issue was resolved quickly and that your camera powered up as expected.
We appreciate you choosing us and look forward to helping again if needed.
Awful service so far as a first time customer, eventually rectified by Fixation
Awful service so far as a first time customer. (edit: resolved at their 2nd attempt).
Sent a Tamron 70-180mm lens in to be updated to firmware version 3 so that it would work on my Sony A7v. Got the lens back and its on firmware version 2 hence still won't work on my camera.
Therefore at present Fixation have charged me £42 to do nothing. Hoping that they will realise their error and either:
1) upgrade to the latest firmware as requested
2) refund what they have charged given they haven't done the update.
1st update / edit: In response to Fixation's email - yes I would deem it to be awful so far. I paid for a service and you haven't done it. How else would you describe it?
Yes hopefully you will resolve it, but it now means that I have to drive to drop off the item again, and then ensure someone is in to collect it. This is around when I am trying to do my own job. So yes you may not see it as a massive inconvenience for yourselves but it is for me as a customer.
Its simple- do things right in the first place, and if you don't then think about:
1) customer impact and how you make it right. Inconveniencing the customer and just delivering the same service from thr customer having to do something twice due to Fixations incompetance isn't the best experience
2) what additional controls you will put in place to ensure this doesn't happen to another customer. It would suggest you have no oversight, so my recommendation would be a manager double checking such updates have been done correctly before sending to a customer. Would take someone a couple of minutes to do that.
No doubt I'll get a usual corporate response but its what you do when things go wrong that shows if you have decent customer service or not.
Note that the lens will be posted back to you again today so hopefully should arrive back to you to do what you were requested to do in the first place and I've now paid for in advance.
2nd update / edit: Fixation have now done what they should have done at the first instance at their second attempt.
They have turned around the 2nd attempt in good timing which is a credit to them.
However I have only changed to a 3 star rather than 5 star review given that:
1) Fixation's attitude when I wrote my original review
2) Fixation have delivered what they were paid for but had to take 2 attempts and meant additional requirements from myself i.e. shipping twice, being in to receive twice and no offer of Fixation to even offer a small discount for not delivering the service in the first place.
Therefore I feel that 3 stars is fairly generous.
26 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback, Mike.
We are sorry the firmware was not on the expected version when the lens was returned. Your email was received at 12:34pm and you would have received our automatic acknowledgement confirming we aim to respond within 24 hours. We replied at 4:00pm the same day, offering to arrange return carriage at our cost and to prioritise the update with same-day turnaround. We can also see that this email was opened, but we have not received a response from you.
Your original job was completed and returned within four working days. The firmware update itself was charged at £24, with the remaining amount covering the inbound courier label you selected and insured return delivery.
We also read and respond to Trustpilot feedback from the previous afternoon the following morning, so there can be a short delay before a public reply is visible. While we accept an error may have occurred and have acted quickly to correct it at no cost to you, describing the service as “awful” by writing this review within three hours of contacting us, before allowing time for a response, does not reflect the steps taken. We remain ready to complete the update promptly and resolve this for you.
UPDATE. Thank you for your further comments
We acknowledge your update and understand that having to send the lens back is frustrating. As already confirmed, we have arranged return carriage at our cost and will treat the update as a priority, completing and despatching it the same day it arrives with us.
We accept that this should have been correct first time and apologise for the inconvenience caused.
UPDATE 2. Thank you for updating your review, Mike. We are pleased we were able to resolve this quickly on the second Firmware update. We agree it should have been correct first time and we apologise again for the inconvenience caused.
Quick response to initial enquiry
Quick response to initial enquiry.
Honest and accurate with repair time frame.
Cost of repair was as expected after looking online.
Camera repaired and delivered next.
Can't fault my experience with this company.
Thank you.
9 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Paul for your kind words. We are pleased the initial response was prompt, the timeframe clear, and the repair delivered as expected.
It is great to hear the cost aligned with your research and that the camera was returned smoothly. We truly appreciate your support.
They repaired my broken Sony camera
I used fixation to repair my Sony mirrorless camera which had an electrical fault. The whole process was very smooth and the total cost actually lower than expected. Once I approved the repair the camera was fixed and returned to me within a week. So happy to have my camera back working!
25 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Harry for your feedback. We are pleased the electrical fault on your Sony camera was resolved quickly and that the final cost came in below expectations.
It is great to hear your camera was returned within the week and back in full working order. We appreciate you choosing Fixation and look forward to helping again if needed.
Once again Fixation came through with…
Once again Fixation came through with their repair services. This one took a bit longer than I was hoping due to awaiting parts (which was notified once first assessment was made). They remain my go to camera repair company.
17 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you David for your continued trust in Fixation. We appreciate your patience while we awaited parts and are pleased the repair was completed to your satisfaction.
It means a great deal to remain your first choice for camera repairs, and we look forward to helping again when needed.
Good service and excellent outcome
I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned looking as good as new.
Even more importantly both worked perfectly as well.
The only thing missing was the ability for me to track progress online.
23 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your detailed feedback. We are pleased we were able to restore both your Sony A7C II and lens to full working order after the damage described.
We do provide online tracking; unfortunately, when a repair is awaiting parts, updates from the suppliers are very limited and the status will remain on hold until components are received by us, at this point it is moved to in progress. We appreciate your patience and thank you for choosing Fixation.
The goto crew
Fixation are my goto for all my cameras and lenses. While you wait sensor cleaning service is fantastic. I always recommend these guys
13 February 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Phil for your continued trust in us. We are pleased the while-you-wait sensor cleaning service works well for you and keeps your equipment in top condition.
Your recommendation means a great deal to the team, and we look forward to helping again whenever needed.
Quick and easy to deal with
Quick and easy to deal with, all of the step were clear and well informed, have and will always use Fixation for any repairs.
31 January 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your continued support. We are pleased the process was clear throughout and that everything was straightforward to arrange.
We truly appreciate your loyalty and look forward to helping with any future repairs.
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