Swift simple renewal of washing machine insurance. No long winded explanations or process. I was called back twice as I could not take pervious calls. Very polite and friendly. Reasonable price. Thank... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were car... See more
Company replied
Totally amazing company. Have been with them for 5/6 years . Contacted them to report my tumble dryer. The engineer who came out very quickly later deemed it not economical to repair. The replacement... See more
Company replied
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... See more
Company replied
Company details
Written by the company
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contact info
Chandos House, 26 North Street, BN1 1EB, Brighton, United Kingdom
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The grill element was falling down so…
The grill element was falling down so it was put back up by the engineer. As soon as we used the grill down it fell again. We were told if it did it again we had to put it back ourselves
23 March 2026
Unprompted review
Reply from Repair & Assure
Dear Susan Lawson,
We’re sorry to hear about your experience. It’s disappointing to learn that the issue with the grill element wasn’t fully resolved and that it fell again after the visit. This isn’t the level of service we aim to provide.
Please contact us on Freephone 0800 088 2943 or email support@repairandassure.com so we can look into this further and arrange a resolution for you.
Kind Regards
Customer Support
Repair & Assure Limited
Best service ever
Best service ever, quick, clean, polite and efficient. No worries at all. Thank you.
25 March 2026
Unprompted review
Reply from Repair & Assure
Dear Mrs Vida Pengelly,
Thank you for your 5-star review!
We're thrilled to hear you had such a great experience and found the service quick, clean, polite, and efficient. It’s wonderful to know everything went smoothly with no worries at all.
Best Regards,
Customer Support
Repair & Assure Limited
Helpful over the phone to set up the…
Helpful over the phone to set up the insurance for our, washing machine, we'll see once things go wrong , hopefully not
13 April 2026
Unprompted review
Reply from Repair & Assure
Dear Michael Moore,
Thank you for your review!
We're glad to hear you found the team helpful when setting up your washing machine insurance. We completely understand your point—hopefully you won’t need to use it, but if you ever do, we’ll be here to support you every step of the way.
Best Regards,
Customer Support
Repair & Assure Limited
Very prompt and helpful but most of all…
Very prompt and helpful but most of all genuine
14 April 2026
Unprompted review
Reply from Repair & Assure
Dear Lorraine Tucker,
Thank you for your 5-star review!
We're delighted to hear you found the service prompt and helpful, and especially that it felt genuine—that means a lot to us. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Darren was very friendly and…
Darren was very friendly and knowledgeable. Overall a great experience
13 April 2026
Unprompted review
Reply from Repair & Assure
Dear Timothy Baldwin,
Thank you for your 5-star review!
We're so pleased to hear that Darren made such a positive impression. His friendly and knowledgeable approach is something we truly value, and it's great to know it contributed to your overall experience.
Best Regards,
Customer Support
Repair & Assure Limited
Great experience nothing was too much…
Great experience nothing was too much trouble great customer service 👍
8 April 2026
Unprompted review
Reply from Repair & Assure
Dear Janice Poole,
Thank you for your 5-star review!
We’re delighted to hear you had a great experience and that nothing was too much trouble. It’s wonderful to know you received great customer service we really appreciate you sharing this.
Best Regards,
Customer Support
Repair & Assure Limited
Very helpful and knowledgeable person…
Very helpful and knowledgeable person on phone
7 April 2026
Unprompted review
Reply from Repair & Assure
Dear Jenny Howland,
Thank you for your 5-star review!
We’re pleased to hear you spoke with someone helpful and knowledgeable. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Reply from Repair & Assure
Dear Bryan Cheshire,
Thank you for your review!
We’re pleased to hear you found the service reasonable and genuine. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service and great knowing my…
Excellent service and great knowing my appliance is covered .
7 April 2026
Unprompted review
Reply from Repair & Assure
Dear Mrs Linda Wells,
Thank you for your 5-star review!
We’re delighted to hear you received excellent service and that you have peace of mind knowing your appliance is covered. We really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
Excellent service. Helpful and efficient service. Very quick service and solution solved to my advantage
31 March 2026
Unprompted review
Reply from Repair & Assure
Dear Cath Macdonald,
Thank you for your 5-star review!
We’re delighted to hear you received excellent, helpful, and efficient service, and that everything was resolved quickly to your advantage. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Efficient and friendly service.
2 April 2026
Unprompted review
Reply from Repair & Assure
Dear Kevin,
Thank you for your 5-star review!
We’re pleased to hear you found the service efficient and friendly. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Reception staff 🌟🌟
The customer service was excellent
they talked me through everything I needed to do to get my new Fridge freezer.🌟
31 March 2026
Unprompted review
Reply from Repair & Assure
Dear Elsie Magee,
Thank you for your 5-star review!
We're so pleased to hear that our customer service team was able to guide you through everything you needed to do to get your new fridge freezer. Providing clear and helpful support is something we really value, so it’s wonderful to know you had a positive experience.
If you need anything else, we’re always here to help!
Best Regards,
Customer Support
Repair & Assure Limited
The contact service of this company are…
The contact service of this company are polite, helpful, friendly on the phone, excellent service. I've never had to use them for repair or replacement but I'm assuming they have a great team of reliable repairs team or true to their word about replacing an item.
30 March 2026
Unprompted review
Reply from Repair & Assure
Dear Anthony Fossey,
Thank you for your 5-star review!
We're delighted to hear that you've had such a positive experience with our customer service team and found them polite, helpful, and friendly. It’s great to know that this has given you confidence in the rest of our service as well. Should you ever need assistance with a repair or replacement, we’ll be here to help and aim to meet those same high expectations.
Best Regards,
Customer Support
Repair & Assure Limited
The very polite and helpful staff…
The very polite and helpful staff member who helped me to get the next paperwork sorted and has taken the payment for the next year. Thank you very much.
30 March 2026
Unprompted review
Reply from Repair & Assure
Dear BR,
Thank you for your 5-star review!
We're really pleased to hear that our team member was polite and helpful in assisting you with your paperwork and renewal. Your feedback means a lot to us, and we’ll be sure to pass it along.
If you need anything else in the future, please don’t hesitate to get in touch!
Best Regards,
Customer Support
Repair & Assure Limited
Repair and Assure have always been…
Repair and Assure have always been helpful and so far I have always had good service if needed.
26 March 2026
Unprompted review
Reply from Repair & Assure
Dear Ann Stevens,
Thank you for your review!
We’re delighted to hear that we have consistently been helpful and that you’ve always received good service when needed. We really appreciate you sharing your experience and your continued trust.
Best Regards,
Customer Support
Repair & Assure Limited
Jamie was really good
Jamie was really good, friendly and very patient. He also spoke really clearly and gave me the time I needed to get the information he needed.
26 March 2026
Unprompted review
Reply from Repair & Assure
Dear Ann Stevens,
Thank you for your 5-star review!
We’re delighted to hear Jamie was friendly, patient, and clear, and that he gave you the time you needed. We’ll be sure to pass on your kind words, it’s always great to hear when our team make a positive difference.
Best Regards,
Customer Support
Repair & Assure Limited
Company was very friendly and explained…
Company was very friendly and explained how my current provider had increased charges year on year without any explanation.
Changing will save me a considerable amount over a 12 month period.
2 February 2026
Unprompted review
Reply from Repair & Assure
Dear Customer,
Thank you for your 5-star review!
We’re pleased to hear our team were friendly and took the time to clearly explain everything to you. It’s great to know that switching will help you save a considerable amount over the year that’s always a positive outcome.
Best Regards,
Customer Support
Repair & Assure Limited
Having been with repaire and assure for a good few years now I still think the customer service is great professional and excellent service
Having been with repaire and assure for a
24 March 2026
Unprompted review
Reply from Repair & Assure
Dear Alex,
Thank you for your 5-star review!
We’re delighted to hear you continue to find our customer service professional and excellent. It really means a lot to us that you’ve stayed with us and still feel this way we truly appreciate your support.
Best Regards,
Customer Support
Repair & Assure Limited
Very polite
Very polite , expained everything to me , helpful with a other product also .
23 March 2026
Unprompted review
Reply from Repair & Assure
Dear Ian Stott,
Thank you for your review!
We’re pleased to hear everything was explained clearly and that our team member was polite and helpful, even assisting you with another product.
Best Regards,
Customer Support
Repair & Assure Limited
i always have an excellent service…
I always have an excellent service with James at Repair and assure. Very helpful and kind. Patience too!
23 March 2026
Unprompted review
Reply from Repair & Assure
Dear Val Taylor,
Thank you for your 5-star review!
We’re delighted to hear you consistently receive excellent service from James. It’s great to know he’s been so helpful, kind, and patient we’ll be sure to pass on your kind words to him.
We really appreciate you sharing your experience!
Best Regards,
Customer Support
Repair & Assure Limited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.