Repairs By Post (Watch Repairs) Reviews 831

Reply from Repairs By Post (Watch Repairs)

Apr 7, 2026

Thank you for the kind words, we’re really pleased you were happy with the repair.

Keeping you updated and delivering good value is exactly what we aim for, so it’s great to hear that came through. Glad your watch is back with you and running as it should.

Thanks for the recommendation, and we’ll be here whenever you need us again.

Reply from Repairs By Post (Watch Repairs)

Apr 7, 2026

Thank you for the kind review.

We’re really pleased we could give you clear, honest advice on your two watches and get everything completed on time. That’s exactly how we like to work , straightforward and dependable.

Good to know we’ll be your go-to in future. We’ll be here whenever you need us.

Reply from Repairs By Post (Watch Repairs)

Apr 7, 2026

Thank you for the great review.

We’re really pleased everything felt quick and straightforward, and that your Seiko is back up and running nicely. It’s always worth checking older watches too, so glad we could give you some guidance there without any pressure.

Good to hear you’d use us again, we’ll be here whenever you need us.

Reply from Repairs By Post (Watch Repairs)

Feb 23, 2026

Steve

Thank you for your Omega Seamaster feedback.

Your Omega is a vintage mechanical Seamaster that had not been worn for approximately 30 years and was not running when received. As detailed in estimate the quotation covered a full vintage mechanical service, balance work , resealing and a 24-month movement guarantee. Servicing costs reflect the specialist labour and time involved in restoring a vintage mechanical movement, rather than simply the resale value of the watch.

Omega Seamaster models in working condition typically trade in the hundreds of pounds, and preserving a vintage mechanical watch properly requires a full service when it has been dormant for decades.

When you chose not to proceed, the £29 administration and assessment charge was applied. This is not simply a “quote fee”. It covers technician inspection time, secure intake processing, documentation, insured handling, packaging materials and fully tracked return postage. This charge is published on our Standard Price List and forms part of the Terms & Conditions agreed during registration.

We do not undertake repairs without consent, and your watch was returned safely once the invoice was settled.

Reply from Repairs By Post (Watch Repairs)

Jan 28, 2026

Thanks for the great feedback — we’re really pleased you were happy with the service on your 1950s Rodania manual.

It’s always a pleasure working on classic pieces like that, and we’re glad you found the price fair and the process straightforward. Appreciate the recommendation.

Here if you ever need us again.

Reply from Repairs By Post (Watch Repairs)

Jan 14, 2026

Hi Adil,

Thank you for taking the time to leave a review. We’re genuinely sorry that your experience has been disappointing.

For clarity for readers, your repair involved a collection of watches in very different conditions and at varying stages of feasibility. One watch (the Raymond Weil W1) was completed as authorised, and several others were assessed and confirmed as not viable to repair, which was discussed and accepted.

Where additional cosmetic work or strap changes were mentioned, some of these were conditional on assessment, availability, and approval rather than confirmed instructions. In one case, we did miss a strap instruction, which we acknowledged and offered to correct on return.

We also provided a free returns label and an open offer to reassess the remaining items in hand and agree a clear, written plan before any further work was carried out. That option remains available.

We never want a customer to feel let down, especially where watches have sentimental value, and we’re always happy to continue resolving matters directly. If you’d like to proceed with the reassessment offered, please reply to our last email and we’ll take it from there.

Reply from Repairs By Post (Watch Repairs)

Jan 28, 2026

Carmel, Thanks for taking the time to leave a review.

It was a pleasure servicing your Longines quartz — a lovely watch that deserved the full works. We're glad everything went smoothly and hope it's keeping perfect time once again.

Here if you ever need us.

Reply from Repairs By Post (Watch Repairs)

Dec 18, 2025

Dear Eileen,

Thank you for your continued support and for leaving such a kind review. We’re really pleased to hear you were happy with the battery replacement and clean, and that the communication met your expectations.

It’s always appreciated when customers return to us, and we’ll be here whenever your Luminox watch needs repairs again. Please feel free to reply to our emails at any time if we can help.

Kind regards,
The Repairs by Post Team

Reply from Repairs By Post (Watch Repairs)

Dec 18, 2025

Dear Dorothy,

Thank you very much for your lovely review. We’re delighted to hear you found the service quick, easy and good value, and it really means a lot to us that you trust us with your watch repair.

We appreciate you taking the time to share your experience. If you ever need help with another repair, just reply to our emails and we’ll be very happy to assist.

Kind regards,
The Repairs by Post Team

Reply from Repairs By Post (Watch Repairs)

Dec 18, 2025

Dear Adam,

Thank you for taking the time to leave such a kind review. We’re really pleased we could help with your Burberry watch repair and give you the reassurance around waterproofing that local jewellers couldn’t offer. Keeping customers informed and confident in the work we carry out is exactly what we aim for, so it’s great to hear that came through.

We really appreciate the recommendation and would be very happy to help again.

Reply from Repairs By Post (Watch Repairs)

Apr 7, 2026

Matt,

Thank you for your comments.

Your original repair related to a complex mechanical chronograph, which did encounter technical issues during the process. As we stated at the time, we did not meet the standard we aim for on that occasion, and that was acknowledged openly.

Our recent contact was not to dispute your experience, but to address aspects of the review which we believe no longer reflect the full and current position, particularly given the time that has passed and subsequent developments.

We fully respect your right to share your experience. However, where statements may be incomplete or misleading in their current form, we are entitled to request a review is updated to ensure it remains fair and accurate for future readers.

Repairs by Post

Reply from Repairs By Post (Watch Repairs)

Nov 20, 2025

Thank you for your kind words and continued trust in us over the years with your watch repairs.

We’re so pleased to hear your watches are now back with you and ticking away beautifully. This recent repair included your [insert brand] watch, and we're delighted you’re happy with the quality of the workmanship. You're absolutely right — finding a reliable horologist isn’t always easy, and we’re proud to be your go-to choice.

We truly appreciate your feedback about the delay and communication. While some complex jobs, especially vintage or branded models, can take longer due to parts or specialist work, we agree we should have updated you proactively. It's something we’re actively improving, and your honest review helps us keep getting better.

Thanks again for your loyalty. Don’t forget — future repairs come with your loyalty discount as a small thank you from us.

Reply from Repairs By Post (Watch Repairs)

Dec 11, 2025

Dear Reviewer,

Thank you for updating your feedback. The experience you describe dates back to 2021, and the pricing, terms, and communication procedures you refer to are not the ones used by Repairs by Post today. Our service, team structure, and policies have all been updated since that time.

For clarity, we have never applied a £12.95 diagnostic fee to vintage or complex watches. These items require specialist assessment and insured handling, and the charge applicable at that time reflected the work involved. The reference to “abandoned” watches comes from a standard industry clause designed to prevent unclaimed items remaining indefinitely in secure storage; it is not a threat and has never been used inappropriately.

We are sorry that your experience in 2021 did not meet your expectations. However, it is important to note that your account does not reflect our current pricing, transparency measures, or communication standards. We always encourage customers to request written confirmation of expected charges in advance, which is now included in all of our automated communications.

If you would like us to review your original case file so we can provide accurate context based on the information from 2021, we would be happy to do so.

Reply from Repairs By Post (Watch Repairs)

Updated Oct 28, 2025

Dear Linda,

Thank you for updating your review and acknowledging the refund and improvements we’ve made. We’re glad the matter has been resolved.

To clarify for future readers, the £29 return-handling fee only applies to vintage, antique, or complex watches. Assessing a 100-year-old pocket watch requires considerable time, care, and horological expertise. In your case, the estimate reflected the movement and case repairs required — specialist work that must be carried out by hand and thoroughly tested.

These repairs are priced according to the skill, time, and materials involved, rather than the current disposable market values for non-working models. The return-handling fee simply covers the inspection and insured tracked postage.

We appreciate your feedback, which has helped us make this information clearer for all customers, and we’re pleased your watch was safely returned.

Reply from Repairs By Post (Watch Repairs)

Oct 15, 2025

Dear Julie,

Thank you for taking the time to share your feedback. I completely understand how upsetting this situation must have felt and I’m genuinely sorry for the delay and concern it caused. Unfortunately, a combination of technical issues and illness led to slower responses than normal, which is not the level of service we strive to deliver.

I’m pleased to confirm your father’s watch has since been safely returned, and I appreciate your patience throughout. Your comments have helped us identify where improvements were needed, and steps have already been taken to ensure future communication is much smoother.

Thank you again for your honesty and for giving us the opportunity to make things right.

Reply from Repairs By Post (Watch Repairs)

Aug 8, 2025

Dear Tim

We are sorry to hear you feel this way about your experience. The glass replacement on your Citizen Eco-Drive was completed without any reported issues at the time and returned in good order. The bezel fault you reported arose over six months later, and while we are always happy to assess such matters, there is no evidence that the issue was caused during the original repair.

As explained, in our immediate response in July when you comntacted us, we were willing to examine the watch to see if the bezel could be repaired, but on a model of this age, original Citizen parts are often no longer available. In such cases, any work needed would be quoted before proceeding so you could decide whether to go ahead.

We always aim to be fair and transparent, and we regret that we were not able to reach a resolution in this case. If you would like us to reassess the watch and explore possible solutions, please feel free to contact us directly.

Kind regards
Repairs by Post Customer Services

Reply from Repairs By Post (Watch Repairs)

Nov 20, 2025

Thank you for your review and for choosing us to repair your Vivienne Westwood watch.

We’re thrilled you were pleased with the repair itself — our technicians take great care to use original parts and restore each watch to the highest standard, and it’s fantastic to know yours came back looking and working just as it should.

We’re genuinely sorry for the oversight regarding your TAG Heuer travel case. You're absolutely right — items like that should be treated with care, and we understand how frustrating it must have been to follow up for its return. Your feedback is helpful and will be used to tighten our internal procedures around non-watch items that arrive with repairs.

Despite that hiccup, we’re grateful for your recommendation and look forward to welcoming you back again in future.

Warm regards,

Reply from Repairs By Post (Watch Repairs)

Jul 4, 2025

Dear Amanda,

We're sorry to hear of your disappointment on this occasion, especially as a returning customer. We always aim to exceed expectations, and it’s disappointing to hear we’ve let you down.

As soon as you made us aware of your concern, our team issued a prepaid guarantee return to investigate and resolve the issue promptly under our warranty—however, we’ve had no response or return of the watch to complete this.

Please do reach out to us at your earliest convenience so we can put this right. We’d still like to resolve this for you.

Kind regards,
Repairs by Post Customer Services