Repair Surge Reviews 397

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding it easy to navigate once they understand the system. Many people appreciate the detailed information available, which helps them with repairs and maintenance, often saving them time and money. Reviewers frequently mention that the manuals are very useful and provide information that is hard to find elsewhere. However, some people were dissatisfied with the product and instructions, noting that certain manuals lacked specific repair procedures, torque specifications, or clear diagrams. Some customers also mentioned difficulties in finding particular information or that the website's search function could be improved.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the detailed and... See more

Instructions

Reviewers mention ambiguous feedback about instructions. Many customers found the manuals to be very... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its straightforward... See more

Service

Reviewers highlight ambiguous aspects of service. Many consumers praise the service, finding it helpful for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find! Navigating it can be a little tricky, hence four stars, but once you figure it out, i... See more

Rated 4 out of 5 stars

Manuals were for late model toyotas . Toyota no longer produces a PDF or a printed workshop manual you have to purchase a subscription through their TIS service. If you’ve ever tried to use this serv... See more

Rated 4 out of 5 stars

I used an AI tool to help me develop a plan to troubleshoot my car. It recommended some software, with RepairSurge being one of them. It looked like a good option, so I purchased. I was a bit skeptica... See more

Rated 4 out of 5 stars

I am disappointed that the service doesn’t include use of repair manuals… which is why I bought the service. I wanted to see all the parts, which is something that I can see when I search them anyways... See more

Company replied


Company details

  1. Car service
  2. Software company

Written by the company

Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.


Contact info

4.1

Great

TrustScore 4 out of 5

397 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best website for the money by far. TSB'S a plus

Ive been trying to find a website like this thats not ridiculous high like most. Im a DIY jack of all trades and do auto electrical and diag as a hobby and side gig number 100. Only thing ive found id like, is the ability to see wiring diagrams as a whole versus small pages with tabs back and forth. But the topology views are amazing!!

20 February 2026
Unprompted review
Rated 3 out of 5 stars

Needs to be more detailed schematics…

Needs to be more detailed schematics saying bolt sizes etc and how to take apart and reassemble

21 February 2026
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this message. If there was some information you weren't seeing, we definitely want to look into that. Sometimes it's just a matter of locating it. In rare cases, the information we have for a specific vehicle model can be lacking. When that happens, we take responsibility and make it right for the customer! If you haven't done so already, please reach out to support@repairsurge.com so we can assist with this. Thank you.

Rated 1 out of 5 stars

This is a big scam.

This is a big scam.
This is not a repair manual.
Don't waste your money.

21 February 2026
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. Please contact us at support@repairsurge.com so we can look into this. Sometimes it's just a matter of getting familiar with the product or locating the information you need. We can certainly assist with that. If we truly don't have what you need, then we'll resolve that for you (including a full refund if needed). Either way, we definitely want to address this! Please contact us at your earliest convenience. Thank you, and we hope to hear from you soon.

Rated 5 out of 5 stars

User friendly...

This has been the only site I’ve found that actually had a usable wiring diagram for my vehicle’s power mirror system. The diagram was clear, accurate, and detailed enough to trace power, grounds, and connector locations without guessing. It gave me exactly what I needed to troubleshoot the issue quickly. If you’re dealing with electrical problems and need real, vehicle‑specific information, this site is worth it...

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

The service is straightforward and fast. Received my service manual instantly in a very easy process.

20 February 2026
Unprompted review
Rated 4 out of 5 stars

Excellent Support

While the documentation was not what I needed - the support people understood and have offered several options - which I am still considering.
The fact that they acknowledge my challenges - is great.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased Repair Surge for…

I recently purchased Repair Surge for my 2020 Kia Sorento and although there were alot of great information it was liking the very item I was looking for. But what makes Repair Surge stand out from the rest of the field is their great customer support team. After contacting them about my issue, I received a quick response stating...We don’t appear to have sufficient information in this case. We're always working to improve our product, but sometimes we fall short. I'm truly sorry for that.
 
We're tracking situations like this so we can follow up with our data partners to fix it. I'll make sure this gets added to the list of things we need to address with them. Thank you for bringing it to my attention. They offered a money back guarantee for a full refund. Like I said, they stand out from the rest. They stand behind their product and if you're not truly satisfied they'll make things right.

2 February 2026
Unprompted review
Rated 4 out of 5 stars

A great resource

Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find!

Navigating it can be a little tricky, hence four stars, but once you figure it out, it’s not too bad. Looking forward to using it to maintain my vehicle!

23 January 2026
Unprompted review
Rated 2 out of 5 stars

Incomplete!

If I had known that diagnostic trees were not included, I would never have purchased this manual.

17 January 2026
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this message. We're truly sorry to hear that you're having issues with your manual. We have good diagnostic coverage for most vehicles, but in rare cases, there can be issues. If you haven't done so already, please contact us at support@repairsurge.com so we can investigate. It might just be an issue of locating the information in the product. If we don't actually have it, then we'll definitely provide a solution (including a full refund if needed). Please contact us at your earliest convenience so we can take care of this for you. Thank you and we hope to hear from you soon.

Rated 1 out of 5 stars

Master mech

From my experience these manuals that I'm looking at right now does not have complete information so don't waste your money on it don't waste your time go some where else. ..............Re!! That's funny u said that I've been trying to get a refund like ur web site states but so far for days now all I get is the run around ......regarding/ I do have to say as far as customer service and satisfaction I give the. A five star thanks for my refund but more details need to b put into the manual I was seeking .....the ppl are kind and understanding with ppl like me that's a plus either way u go

13 January 2026
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. It sounds like we didn't have sufficient information for your vehicle. While our coverage for most vehicles is very good, in rare cases the information can be lacking. In those cases, we make it right for the customer, including a full refund if needed. If you haven't already contacted us at support@repairsurge.com, please reach out and we'll take care of this! Thank you.

Rated 5 out of 5 stars

At the beginning I had some trouble…

At the beginning I had some trouble with the manual bought, but the customer service answered fast, and the issue was cleared. Sometimes things are not perfect, but great customer service makes it perfect.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

This is not what you think it is.. dont waste your time or money.
I requested a refund 5 minutes after purchasing and have just been getting blown off.
DO NOT BUY

10 January 2026
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this message. The majority of our users are happy with our manuals and the information they provide. That being said, we do fall short sometimes. In those cases, we do our best to resolve the issue with excellent customer support. After reviewing our support logs, we replied to your support request and offered to assist with locating the information you need. We also confirmed that a full refund is available if we can't locate the information. Unfortunately, we haven't received a response since then. We'd still love to get this resolved for you! Please respond or contact us again at support@repairsurge.com. Thank you and we hope to hear from you soon.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very economical and reliable. I was looking for the wiring diagram for my vehicle and I ordered from Repair Surge, all I could say is that I am very happy with the design and details of the application. Everything is clear and understandable. I would buy again from you.
Once I paid for the service, I received the email right away to create my account and was able access it immediately.

Great job! Great service!

5 January 2026
Unprompted review
Rated 3 out of 5 stars

Repair Surge had the fault codes and…

Repair Surge had the fault codes and pinpoint test necessary to diagnose the Dodge Journey I was working on. Also, the parts I was looking for had updated part numbers, but most of the wiring diagrams were not available. I couldn’t find any of the major repair procedures.

9 January 2026
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. If you contact us at support@repairsurge.com, we'll be happy to assist with locating this information! Or if we don't have it, we'll provide a solution for you (including a full refund if needed). Please reach out so we can get this resolved for you!

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