Repair Surge Reviews 397

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding it easy to navigate once they understand the system. Many people appreciate the detailed information available, which helps them with repairs and maintenance, often saving them time and money. Reviewers frequently mention that the manuals are very useful and provide information that is hard to find elsewhere. However, some people were dissatisfied with the product and instructions, noting that certain manuals lacked specific repair procedures, torque specifications, or clear diagrams. Some customers also mentioned difficulties in finding particular information or that the website's search function could be improved.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the detailed and... See more

Instructions

Reviewers mention ambiguous feedback about instructions. Many customers found the manuals to be very... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its straightforward... See more

Service

Reviewers highlight ambiguous aspects of service. Many consumers praise the service, finding it helpful for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find! Navigating it can be a little tricky, hence four stars, but once you figure it out, i... See more

Rated 4 out of 5 stars

Manuals were for late model toyotas . Toyota no longer produces a PDF or a printed workshop manual you have to purchase a subscription through their TIS service. If you’ve ever tried to use this serv... See more

Rated 4 out of 5 stars

I used an AI tool to help me develop a plan to troubleshoot my car. It recommended some software, with RepairSurge being one of them. It looked like a good option, so I purchased. I was a bit skeptica... See more

Rated 4 out of 5 stars

I am disappointed that the service doesn’t include use of repair manuals… which is why I bought the service. I wanted to see all the parts, which is something that I can see when I search them anyways... See more

Company replied


Company details

  1. Car service
  2. Software company

Written by the company

Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.


Contact info

4.1

Great

TrustScore 4 out of 5

397 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Easy to use and massively helpful

Easy to use and massively helpful! Just wish there was better location diagrams and more repair procedures. 2025 GMC Acadia. Spacificly the camshaft position sensor removal and replacement.

11 October 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We're glad to hear the manual was helpful! If there's any specific diagram or procedure you didn't see, please let us know. We'll be glad to investigate the issue. You can reach out to us at support@repairsurge.com any time. Thank you.

Rated 1 out of 5 stars

The manual I received is incomplete…

The manual I received is incomplete and didn't have the information I needed. It isn't very practical to only have online access to a manual. I couldn't recommend and wish I could get my money back. I ended up buying a complete manual from another supplier.

8 October 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. Looking in our support logs, you sent us a message 4 months ago. The message was about an issue with your account setup. The issue was resolved, and we didn't receive any other messages from you. If the information in your manual was incomplete, we definitely want to address that! Our coverage for most vehicles is very good, but in rare cases there can be issues. In those cases, we investigate the issue and do what's right for the customer. That does includes a full refund if necessary. We've sent you a new message, and we'd greatly appreciate the chance to get this resolved for you. In terms of whether an online manual is practical, it's really a matter of preference. The benefit of our online manuals is that you can access them any time, from any device, and you get ongoing updates to the information. We understand if it's not everyone's preference. Thank you and we hope to hear back from you soon.

Rated 1 out of 5 stars

Make sure this is what you want they claim 100% satisfaction guarantee and this is not the case

I purchased the program for my Subaru Ascent. It does give me info. on the codes and what to check to point. For example, it is telling me that after I check the gas cap seating properly to check the two check valves and it tells me where to refer the diagram to but there is no such diagram. Its useless the check valves can be anywhere on the car unless you know what there explaining. Without the pictures or diagrams to explain where on the engine or vehicle you it can be located anywhere. I asked for a refund, because the site claims it is 100% satisfaction guarantee. You can't speak to anyone on the phone its only through leaving a message on the site and I'm waiting on my fourth day and have not gotten either a response of my money back. They did answer in the beginning when I had a problem with being able to get into the site so be careful ?

6 October 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this message. We're not able to locate your support message in our system. Would you please contact us again at support@repairsurge.com so we can look into this? We'd love the opportunity to make this right for you. Regarding the manual, it sounds like we didn't have the information you were looking for. We're truly sorry for that. For most vehicles our coverage is very good, but unfortunately there can be issues in rare cases. We'll be glad to assist you with this. Thank you and we hope to hear from you soon.

Rated 1 out of 5 stars

i got the access to the program

i got the access to the program. I was first having a difficult time logging on due to the authorization code not being sent which later I found it was and it was fault on my part. I have problems with this service manual i put the OBD code which it does find but after it gives you the steps to follow to repair, but when I try to reference for example the check valve it tells me to check both of them, where? I tried browsing through the section that the manual says for reference and there is no such picture to see. This is not a good technical publication I did find that Factory Manuals is excellent it will give you pictures and tell you how to repair the car and you own the program for life. I have been asking for my money back, since they claim they have a 100% satisfaction guarantee and I'm still waiting I'm on my second day.

5 October 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We're truly sorry for the delay in responding to your support request. We've located your support message and sent a response. Thank you for the opportunity to investigate and resolve the issue! Please don't hesitate to follow up if we can be of any further assistance.

Rated 1 out of 5 stars

I’ve been trying to get in contact with…

I’ve been trying to get in contact with someone with this company to help me for 5 days and no one has responded. If they would have a better customer service, everything else would be fine

5 October 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this message. We acknowledge that our response was delayed because of a support backlog. We're truly sorry for that. Your support ticket has been updated at this time. If we can be of any further assistance, please let us know! Thank you.

Rated 5 out of 5 stars

Life saver!!!!

This was an absolute lifesaver when my truck’s exhaust broke and I was left with melted o2 sensors and the wiring harness to go with it. Once I started to get that fixed it seemed like anything and everything that could go wrong did go wrong…and if it hadn’t been for the advice of others having experienced similar things and seeing it on this website.

5 October 2025
Unprompted review
Rated 2 out of 5 stars

The repair manual is horribly put…

The repair manual is horribly put together for the car I’m working on. The engine diagrams are very minimal. The wiring is nothing more than someone with crayons and a ruler. I had to buy a different service for that. The only reason I give it two stars is because their crayon work is better than mine.

3 October 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. Would you please contact us at support@repairsurge.com so we can look into this? Sometimes it's just a matter of locating the information. In rare cases, our information for a specific model will be lacking. Either way, we'll gladly look into it and get it resolved for you! Thank you and we hope to hear from you soon.

Rated 5 out of 5 stars

Yippee

The blueprints are easy to read and they have instructions all over and good details about when to do whatever may be needed.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing waste of money

This has to be the biggest waste of money on the internet. Useless information with limited procedure information available. The simplest of procedures such as oil change, coolant change, etc. not even mentioned in the couple of manuals I reviewed. Honestly can get much better information online and from youtube.. don't waste your money.

18 September 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. It sounds like the information we had for these specific models was lacking. We're truly sorry for that. Our coverage for most vehicles is very good, but in some cases there can be issues. When that happens, we take responsibility and make it right for the customer, including a full refund if necessary. Please contact us at support@repairsurge.com so we can look into this. We would appreciate the opportunity to get this resolved for you. Thank you and we hope to hear from you soon.

Rated 5 out of 5 stars

Great Customer Service

The customer service team was incredible helpful and quickly responded to any questions regarding the product and resolved all issues. For that reason above anything else, I would recommend Repair Surge.

22 September 2025
Unprompted review
Rated 2 out of 5 stars

Incomplete manual didn't have want I wanted

1. I have a Toyota Sienna. I was looking for the 3rd row seat removal procedure and the manual does not appear to have it.
2. The manual does not mention carpet removal and replacement.
3. The maintenance schedule is for US vehicles and is in miles whereas I have a Canadian vehicle. I would like a Canadian manual or an international version.

Overall, it appears that Repair Surge is providing part of the manuals in the official Toyota documentation. It is possible that someone buying the manual would find just what they needed but I did not. I contacted Repair Surge about this and I received a refund for my purchase.

For clarity, Repair Surge did send me an e-mail offer saying that they would give me a voucher for 3 free manuals if I wrote a review, but the offer was not conditional on the nature of the review. I have tried to be unbiased in this review.

11 September 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We're sorry that the information we had for your specific model wasn't sufficient. Our coverage for most vehicles is very good, but sometimes it depends on the specific model or procedure. As you mentioned, we take these issues seriously and as a result, we provided a full refund. Thank you again, and please don't hesitate to reach out if we can assist with anything in the future.

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