Repatch Reviews 

117
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Wrote to them Friday asking about a repair for a quote and it's currently Wednesday into next week, never got back to me either by WhatsApp or Email, shocking tbh. I could understand if they were b... See more

Rated 5 out of 5 stars

Repatch have helped me tremendously. They have fixed my laptop numerous times and also fixed my brothers- which apple said was 'not fixable'. There have been countless times where they have offered ad... See more

Rated 5 out of 5 stars

I heard about Repatch from a friend who recently had their Laptop repaired at a very reasonable rate by them. I contacted them about my heavily damaged iPhone 6s Screen and within 1 Hour, I received m... See more

Company replied

Rated 5 out of 5 stars

Super quick Diagnosis and Fix time! I first went to Apple who misdiagnosed the device as having water damage and they wanted to replace the whole hardware. Then i found repatch to look into the... See more

Company details

  1. Courier service

Information provided by various external sources

Repatch helps those looking to repair their broken phone, laptop or tablet find highly skilled repair technicians to either repair your device onsite or pick up, repair and return at your convenience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

117 reviews

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No recent history of asking for reviews

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4.3

All reviews

(117)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

I would always recommend repatch to…

I would always recommend repatch to anyone that needs any repairs done they picked up repaired and delivered my MacBook with no issues.
My MacBook is as good as new I cannot thank these guys anymore than I have.
Very professional and helpful.

26 January 2024
Unprompted review
Rated 1 out of 5 stars

They fixed the screen and broke the…

They fixed the screen and broke the touchbar and refused to take accountability. Had to go to get it repaired at apple anyway. Wouldn’t recommend

7 December 2023
Unprompted review
Repatch logo

Reply from Repatch

Hello Ada,

I trust you're well.

Your MacBook was collected and returned on July 1st, 2022, accompanied by a delivery photo showcasing its undamaged touchbar. Despite our resolution efforts after a reported issue, including a free repair offer, unfortunately, we received no response. It's regrettable, and we hoped for a different outcome.

Best regards,
Repatch

Rated 5 out of 5 stars

Would recommend!

So happy with the service recieved! Great communication, professional and very transparent. Prices are competitive, once quoted, tech came and picked up my laptop (had a broken screen) and returned it same day! Looked brand new, no issues after repair, also comes with warranty!! Definately recommend 👌🏾

4 September 2023
Unprompted review
Repatch logo

Reply from Repatch

Glad we could get that sorted! Thank you for your review :D

Rated 5 out of 5 stars

Great and prompt service

Great and prompt service , had my phone fixed in a couple hours - door to door service - they pride themselves on thanks to Nick and the team really really surprised by the service 10 stars !!!!

11 October 2023
Unprompted review
Rated 5 out of 5 stars

I am so glad i got in contact with…

I am so glad i got in contact with Repatch. I delayed booking in my screen replacement and was sharing from another laptop because i use my laptop for work on a daily. When explained to Repatch they accommodated to me needs and ordered all the parts they needed before collecting my laptop and within a few hours my laptop was back!.. NO MORE SCREEN SHARING FROM OTHER LAPTOPS. Thank you guys! i'll recommend to any of my family, friends and clients who may find themselves in need of any of their repair services!

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service - fixed my water damaged Mac quickly and efficiently - with easy to view updates including including pick up and drop off service. Would definitely recommend!!

16 June 2023
Unprompted review
Repatch logo

Reply from Repatch

We greatly appreciate your review. We are delighted to hear that the MacBook repair was a success. Thank you for your support!

Rated 5 out of 5 stars

Brilliant service & workmanship.

Came across Repatch randomly on Instagram and they were lifesavers! Sent a direct message and had a response almost immediately which was helpful. Arrangement for collection was very straight forward, had a courtesy call before collection and Nick was very polite. My phone was fixed a day before anticipated and is in perfect condition. Would highly recommend. Thanks a lot!😊

18 October 2022
Unprompted review
Rated 5 out of 5 stars

The best x 1000

Repatch have helped me tremendously. They have fixed my laptop numerous times and also fixed my brothers- which apple said was 'not fixable'. There have been countless times where they have offered advice and helped me fix small issues with my Macbook from the comfort of my home. Communication has been immaculate- very well-mannered members of the team especially Nick who has worked closely with me throughout and informed me about each step of the process. Prices are also affordable and worth the quality produced at the end. Would definitely recommend!!

6 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Great experience, amazing communication, same day service, MacBook screens back restored and better than ever, what more can you ask for? highly recommend !

20 April 2022
Unprompted review
Rated 5 out of 5 stars

Bite the bullet!

Had a power-on issue with my A1502 mid-2014 MacBook Pro that was on its last legs. Nick and his team diagnosed and fixed my old laptop within a few days. Just bite the bullet and put your trust in them! Amazing service. *****

23 February 2022
Unprompted review
Rated 5 out of 5 stars

Wouldn’t use anyone else!

This is the 3rd time I’ve used repatch service and Nick always delivers. Communication is great and timely. Cost is average to what I have researched (so I know I’m not being cheated) and work is always completed to a professional standard.

My items are usually collected within a couple days of reporting any issues (with a 1 hour time slot provided) problems diagnosed, solution quoted same day and work begins immediately I confirm I’m happy to go ahead and payment is made. I recently (28.12.21) gave Repath my MacBook because it stopped working, Nick collected, repairs and returned it today (03.01.22) over the festive season!! Can’t beat that!!

So happy and will always call repatch first.

Oh and I love the new online booking and tracking system. 🙌🏾👏🏾👍🏾

3 January 2022
Unprompted review
Rated 5 out of 5 stars

Such a lovely service

Such a lovely service! So quick and really helped with explaining where the issue was so that I could understand exactly what was being fixed. So polite and literally saved my life. My Mac was out of use for months. Now I can use it again perfectly. Super grateful and I'll definitely be returning.

2 September 2021
Unprompted review
Rated 5 out of 5 stars

Literally the quickest service.

Literally the quickest service.

My iPad screen was cracked and I thought it couldn’t be fixed. Repatch was able to collect my device and delivered it the same with within no time.

Very professional, friendly and quick service.

I Would definitely recommend and use them again.

14 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Amazing customer service as well as fast service. Such great quality for an affordable price. 100 times easier than actually going to the apple store when I have no time!

11 January 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, they picked up the device and fixed on the same day! I would highly recommend this service to anyone especially during lockdown it's super hard to find a shop to get your device repaired.

11 January 2021
Unprompted review
Rated 1 out of 5 stars

Back again after they reached out to me…

Back again after they reached out to me to make things right. Lo and behold it was a disaster again. The complete lack of organisation is painful. This isn't really a company run by people - it's a one man band with it's owner only interested in creating profit, than taking time to get organised and work more efficiently. Emails don't get responded to on time and evidently wasting people's time is a passing sport. I am incensed that after our constant to-ing and fro-ing, basic checks and bookings with relevant technicians is a last-minute thought. Perhaps being a social media influencer is the only way to get positive results. Save yourself the bother, and pay for quality instead. And from the looks of things, they're overpriced anyway. Whilst being let down by this joker, i've already managed to contact another company who have already arrived and taken my phone away, provided a temporary replacement device (of a higher specification than mine), provided insurance in case of any damage, and for my device to be returned before the end of play today! Do yourself a favour and research first before committing to this joker!

11 January 2021
Unprompted review
Rated 5 out of 5 stars

My phone battery was terrible and…

My phone battery was terrible and needed fixing, it would jump from 100% to 20% in 30 mins I kid you not. Got into contact with repatch and they helped me out in no time. Even during covid and being busy they found a way.

Thanks a lot!!

11 January 2021
Unprompted review

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