Easy process, with more than adequate instruction. My glasses were returned in a purpose built, safe package, in perfect condition. It took less time than advertised. There were a number of process up... See more
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Review summary
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Reviews shaping this summary
I've used many online lens replacement companies and honestly have found them all to be quite good. But Replacement Lens Express is the cream of the crop! Their progressive "RLE HD" lenses with the in... See more
Company replied
I compared RLE’s products and prices to four other providers and found them to offer higher quality lens options for much less than the top two competitors. I’d never ordered lenses online before (use... See more
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Company details
About Replacement Lens Express
Written by the company
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.
Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.
Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.
Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Contact info
4.7
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service above and…
Excellent customer service above and beyond! Will definitely buy from again.
24 March 2025
Reply from Replacement Lens Express
HI Ed,
Thank you for taking the time to leave us such a wonderful review of your recent experience with us. I am thrilled to hear that you are happy with our services. I look forward to working with you again soon.
Sincerely,
Jennifer
very good customer service
24 March 2025
Reply from Replacement Lens Express
Hi Paul,
Thank you for taking the time to rate your experience with RLE. I am pleased to hear that you are very happy with our customer service. It was a pleasure working with you and I look forward to seeing you again soon.
Sincerely,
Jennifer
First time user
The quality was good, the price was a bit high but lower than others in this same market.
Would use them again.
19 March 2025
Reply from Replacement Lens Express
HI Michele,
Thankyou for taking the time to review your recent purchase with us. We are happy to hear that you received your new lenses and you are pleased with the quality. We look forward to seeing you again.
Thank you
Jennifer
The wrong lenses were sent
The wrong lenses were sent, but the invoice had the correct information. I’ve contacted customer service for replacements.
18 March 2025
Reply from Replacement Lens Express
Good Morning Laurie,
Thank you for bring it to our attention that you have received the completely wrong Authentic Ray Ban Non-prescription replacement sunglass lenses. I have email you to let you know that I have ordered a new pair of lenses in the correct model, color and size this morning. I am very sorry for our oversight and I will make sure to double check every order before creating the shipping label for each order. Please do not hesitate to reach out to me with any further questions or concerns.
Thank you,
Jennifer
Awesome service
I broke my favorite pair of glasses and couldn't afford to get new ones. But I had a couple frames with old prescriptions and Replacement Lens Express is super helpful with helping me get comfortable glasses with my updated prescription for not a ton of money. Really appreciated!
12 March 2025
Reply from Replacement Lens Express
Hi Maya
Thank you for taking the time to leave us such a fantastic review of your recent order with us. We appreciate that you chose to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our prices, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
I had the Shamir Autograph 3…
I had the Shamir Autograph 3 progressive lens put in my frames and the lenses are great. Turn around was quick about 2 weeks from ordering and shipping both ways.
7 March 2025
Reply from Replacement Lens Express
Hello L Cropper
Thank you for taking the time to leave us such a fantastic review of your recent order with us. We appreciate that you chose to shop with RLE for your new Shamir Autograph Progressive lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hi Lew,
Thank you for taking the time to leave us such a wonderful review of your recent purchase with us. We are happy to hear that you love you new sunglasses. We look forward to seeing you again soon!
Sincerely,
Jennifer
New lenses, old frames, happy kid!
My child's glasses were returned very quickly she's so happy with the new Rx in her old frames!
24 February 2025
Reply from Replacement Lens Express
HI LJBW,
Thank you for taking the time to leave us such a fantastic review of your recent order with us. We appreciate that you chose to shop with RLE for your child's new Prescription eyeglass lenses. I am thrilled to hear that she loves her new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Excellent!
Easy to use web site, fast turn around, excellent product. Very happy and will definitely use again - thank you!
24 February 2025
Reply from Replacement Lens Express
Hello Sarah
Thank you for taking the time to leave us such a fantastic review of your recent order with us. We appreciate that you chose to shop with RLE for your new Non-Prescription Sunglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Quality Lens Replacement!
Replacement Lens Express delivers quality lens. My high prescription lens received high end coating, transitions, polished edging all on a high index 1.74. Not many companies can replicate RLE outstanding work. Processing was a quick turnaround for me since I live in California. Customer service was great with updates on my order. Very happy with my new lens in my favorite glasses.
12 February 2025
Reply from Replacement Lens Express
Hello Michele
Thank you for taking the time to leave us such a fantastic and detailed review of your recent order with us. We appreciate that you chose to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
WELL DONE 👍
PROFESSIONALS! All the replacement lenses are beautifully done! Reliable & fast! Thank you very much!
11 February 2025
Reply from Replacement Lens Express
Good Morning Hugh
Thank you for taking the time to leave us such a wonderful review of your recent order with us. We appreciate that you chose to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Glasses are great
11 February 2025
Reply from Replacement Lens Express
Hi Gordon
Thank you for taking the time to leave us such a wonderful review of your recent order with us. We appreciate that you chose to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
fast and very professional
fast and very professional. would definitely use it again.
19 February 2025
Reply from Replacement Lens Express
Hi Patrick
Thank you for taking the time to leave us such a wonderful review of your recent order with us. We appreciate that you chose to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hi Dina
Thank you for taking the time to leave us such a great review of your recent purchase. We are thrilled that you chose RLE for your new prescription lenses and found our service fast and reliable. We look forward to seeing you again.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hi Maury,
Thank you for taking the time to review your recent purchase with Replacement Lens Express. We are thrilled that you chose us for your new prescription lenses and eyewear. We look forward to seeing you again soon.
Sincerely,
Jennifer
My experience was great
My experience was great. Well priced and fast shipping. I’ll use them again.
12 February 2025
Reply from Replacement Lens Express
Hi Devin,
Thank you for taking the time to leave us such a wonderful review of your recent experience shopping with RLE. I am very happy to hear that you found our service was easy to use and quick. We look forward to seeing you again soon.
Thank you,
Jennifer
We have used Replacement Lens Express…
We have used Replacement Lens Express for years. And we love the efficiency and the quality customer service that they provide.
12 February 2025
Reply from Replacement Lens Express
Hi Deb,
Thank you for taking the time to leave us such a fantastic review! We appreciate that you continue to shop with RLE for your new prescription eyeglass lenses. It is always a pleasure working with you! I look forward to seeing you again soon.
Sincerely,
Jennifer
High recommendation
My glasses turned out great; used my frame; upload prescription; easy process and great communication; highly recommend❣️
6 February 2025
Reply from Replacement Lens Express
Hello Kacey
Thank you for taking the time to leave us such a fantastic and detailed review of your recent order with us. We appreciate that you chose to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Exceptional Service and Quality!
I recently ordered a pair of Shamir Autograph III progressive lenses from Replacement Lens Express, and I couldn't be happier with my experience. My glasses arrived in just a week, which is excellent. The optical quality is second to none—my progressive lenses worked wonderfully from the moment I put them on, requiring no adjustment period at all.
To achieve this seamless fit, it's crucial to follow their instructions carefully, particularly when providing measurements like pupillary distance and the center of the pupil from the bottom of the lens. If you're looking for a reliable company that gets your prescription lenses right the first time, look no further than Replacement Lens Express. Highly recommended!
6 February 2025
Reply from Replacement Lens Express
Hi Jake
Thank you for taking the time to leave us such a fantastic and detailed review of your recent order with us. We appreciate that you chose to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon.
Sincerely,
Jennifer
Great experience
Communication from company was great! Was updated at every stage. Ordering was easy and results are impressive! Will definitely use this company again!
5 February 2025
Reply from Replacement Lens Express
Hi Debra,
Thank you for taking the time to leave us such a wonderful review of your recent experience with RLE. We are thrilled that you love your new lenses and found our service easy to use. We appreciate that you chose for your prescription eyecare needs.
Thank you,
Jennifer
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