Reply.io Reviews 221

Reply.io sells you on the promise of ease and automation, but in fact it is an arduous, glitchy and manual. I wouldn't recommend this platform to anyone who's serious about automated sales outreach.

Happy customer of great software. Enjoying updates and improvement, constant new features

Extremely bad experience. They charge you for what you already have paid for. Their customer service not only does not try to redo their mistakes but is super rude and entitled. Extremely bad experience. We had to use our bank to dispute the charges and contact the reseller that we had bought the services from. Low integrity business.

I hope others can read this to avoid the experience we've gone through.

It's been a very tumultuous time after committing to pay for 3 months with reply.io

Since then we've watched our response rates, and overall sales performance dive.

Integrations with our CRM break and are buggy.

Support is incompetent.

Safe to say we won't be extending our contract.

I don't usually write reviews but this is hands down one of the most difficult to use and buggy products I have come across. We have had multiple issues with their system and the support you get is way below par. There are many other products out there that provide similar services. Would suggest avoiding reply.io at all costs.

Good tool, worst customer support. Rude and disrespectul and it feels like I work to solve their problems and not the other way around.

I was swindled into a $29 purchase when the invoice showed $0 and stated "fake subscription" as the line item. Then they stated I made a "purchase" and they could not refund. Will definitely be escalating this to the attorney general as I see others on here have stated the same thing happened to them.

I have been using reply under various accounts for many years. But now when I signed up for Yet another account with them, I noticed their pricing page said "minimum commitment" now, but I didn't think anything of it. I usually start the free trial but I always purchase the Warm-up and Email verification on day 1 anyway, so all was as usual. Then, when I wanted to get the actual subscription, only Annual billing is available. Notice the pricing page doesn't say "ANNUAL BILLING" it says "Minimum Commitment Applies", a very vague statement since they probably know they have to get people into the sequences and already have their contacts emailed when they surprise an annual requirement on you at the end of the trial period. I just checked and since 2018 I have had nine paid Reply accounts, many of them for years. I sign my clients up on Reply. I will never open another one. This kind of deceptive communication and forcing users into Annual plans when they had no idea that was what they were getting into is really bad. Oh, and when I queried it on their chat I was just ignored for over an hour. This service used to be great, amazing even. But they have seriously lost their way, DO NOT fall for the messaging, you'll be locked into Annual Pricing Only. BAD Reply!

Customer service is so poor, issues go on for weeks as no one gives direct answers. I had no end of issues and spoke to many different people about many different issues. End up being billed for 2 months with no results as customer services just have me going back and forth. Waste of time and money

Reply.io has completely changed my agency, I highly recommend working with the platform to increase the number of leads and close more deals.

I have been working with Reply for more than 6 months so far and recently purchased license for 6 more months. I really enjoy cooperation with the support team as they are always responsive and dedicated to solving the issue. They constantly improve as a company and I love seeing how much effort they put into making their customers happy:)

Reply is a the best tool for prospecting automation. We have tried some others, but definitely, we are staying with reply. Also the extension make it so easy to add contacts, with emails, directly to a sequence.

My trail with Reply.io has been great. I just signed up and am looking forward to working with support to get my account ready to launch. The tool has been great to streamline my communication to my customer and prospects.

The company renewed my plan without my consent and charge me 1 year fees in advance. After contacted their customer service, they refuse to refund.

Worth tool to save time in sending cold campaigns to prospects. These guys also have email generator from Linkedin sales navigator.

Great software. Super effective. Customer service team is prompt and helpful.

REPLY is pretty much the best!

So first off, the ease of integration with Gmail makes the type of email automation I was looking for a cinch. Add in the LinkedIn integration and this is one robust tool. For my workflow there is not a better option.

Great service and easy to use. I like that they have a live chat that can answer my questions.

The Reply.io team is so patient and helpful! I always have so many questions and followups and they are always more than happy to assist me :) They respond quickly and get me the info I need to run successful email campaigns!