This is a fantastic way for people like my daughter who can't afford to move because of huge deposits that landlords want, so to being able to do the Reposit means she can now move & is now up to whe... See more
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Review summary
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Reviews shaping this summary
This is our first time using Reposit and it was a big help not to have to fork out for a massive deposit, using Reposit actually made our move feasible! I'm a little sceptical of how the move out will... See more
Company replied
Reposit was straightforward and easy to use. It saved me from having to pay a much higher deposit upfront, which has been a big help given the current cost of living. A really useful service that take... See more
Company replied
The team at Reposit has been very considerate and helpful and most important of all , they have been very sympathetic to my case. I was very nervous and uncertain with this scheme and not sure I will... See more
Company details
- #163 of 230 best companies in Insurance agency
About Reposit
Written by the company
Reposit is the UK's best deposit alternative provider.
We provide better value for tenants, more cover for landlords and a smoother tenancy deposit process for letting agents.
We've been revolutionising rentals since 2016 and work with hundreds of letting agents to provide thousands of deposit alternatives to landlords and tenants.
As the cost of renting continues to increase in the UK, tenants are faced with cash rental deposits that are simply unaffordable. whilst landlords find themselves with charges or rent arrears that go beyond the typical 5 weeks rent.
Reposit solves both challenges for tenants and landlords alike. Tenants pay a non-refundable fee of just one week's rent* whilst landlords are covered up to 8 weeks in the even of damages or rent arrears.
Our product is insurance-backed and we're regulated by the FCA and protected by the FSCS, so landlords can be completely comfortable that their payouts are protected.
Whether you're an agent, landlord or tenant you can get in touch with us today to find out more.
*Subject to a minimum of £150 Reposit For Agents Reposit For Landlords Reposit For Tenants
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- hello@reposit.co.uk
- reposit.co.uk
Goodbye, tenancy deposits
4.5
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Reposit
Hi Maureen, Thank you for the review!
If there is anything we could have done to make your experience 5 stars, please reach out to hello@reposit.co.uk.
Reply from Reposit
Hi Praveenkumar,
Thank you for taking the time to leave us a review. We're sorry to hear that you felt the process was slow, as we always aim to provide a smooth and efficient experience.
We'd really appreciate the opportunity to understand more about what happened and where we could have done better. If you're happy to do so, please get in touch with our team on hello@reposit.co.uk or update your review with a little more detail so we can investigate your experience and use your feedback to improve our service.
Thank you again for sharing your feedback—we hope to hear from you soon.
Kind regards
Reposit Customer Support Team
Taken money from our account
Taken money from our account - don't rent so no idea how they have taken money.
6 July 2026
Unprompted review
Reply from Reposit
Good Morning Adam,
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We take comments like this very seriously and would like to investigate what has happened. Based on the information provided, we're unable to identify your account or review the transaction.
Please could you contact our Customer Support team on hello@reposit.co.uk with information about the payment you are referring to. We'll investigate this as a priority and work with you to resolve the matter as quickly as possible.
We look forward to hearing from you.
Kind regards
Reposit Customer Support Team
Reply from Reposit
Hi Olivia, Thank you for the 5 star review!
Reply from Reposit
Hi Rachel, Thank you for taking the time to share your experience!
It was easy and very straight forward
It was easy and very straight forward. Generally it would Be graded satisfactory by me.
30 June 2026
Reply from Reposit
Hi Augustine, Thank you for taking the time to share your thoughts!
Good good good
29 June 2026
Reply from Reposit
Hi Miriam, This is great to hear, thank you for the review!
My experience was excellent it’s great…
My experience was excellent it’s great that we can do and alternative deposit and save abit of money for other things like new household items ect. Thank you so so much
29 June 2026
Reply from Reposit
Hi Amy, We’re glad to hear you’ve had a great experience, thank you for the review!
Reply from Reposit
Hi Jade, Thank you for the review!
Positive attitude
The 2 girls were very prompt with communication, very positive attitude and couldnt be more helpful
27 June 2026
Reply from Reposit
Hi Sonya, Thanks for leaving a review, we’re glad to hear our team could help you out!
Reply from Reposit
Hi Ekene, Thanks for taking the time to leave a review!
This is an insurance company, they do not want to pay.
This is an insurance company, they will by default try to not pay out.
We had a tenant not pay us for 2 months, falsified a bank payment receipts to pretend he had paid, damaged our property, left rubbish everywhere.
He refused to leave unless we signed an agreement to waive all rent. We took advice from a solicitor who told us that as long as we only said that we would not hire a solicitor to go after costs, but dealt with it through reposit, it would not be legally binding and he would have to pay the outstanding rent. Reposit ignored this fact.
Reposit did not pay a penny. We will go back to the regular deposit scheames.
13 May 2026
Unprompted review
Reply from Reposit
Good Morning Mike,
We're sorry to hear that you're disappointed with your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it is to deal with property damage and issues arising at the end of a tenancy. Every claim we receive is assessed against the available evidence and the terms of the Reposit agreement.
As outlined in our guidance for landlords, it is the landlord's responsibility to provide the standard supporting evidence needed to assess a claim. This includes documents such as a signed check-in report, a check-out report, and any other relevant evidence that demonstrates both the condition of the property at the start of the tenancy and any loss suffered. These requirements are designed to ensure claims can be assessed fairly and consistently for all parties.
In this case, no formal check-in report was available, which meant we were unable to verify that the claimed damage had occurred during the tenancy. Check-in and check-out reports are important pieces of evidence when assessing end-of-tenancy claims.
Regarding the rent arrears, our decision reflected the evidence provided, including that an agreement had been reached for rent not to be charged if the tenant vacated by a specified date. As the tenant left in accordance with that agreement, the arrears could not be awarded.
We appreciate that this outcome was not the one you were hoping for. If you would like us to review any additional evidence or discuss the decision further, please contact eot@reposit.co.uk directly and we'll be happy to assist.
Kind regards,
Reposit Customer Support Team
take unauthorised payments
they send multiple emails asking if you want to renew - told them multiple times we’d moved out. they ignore all responses and then take unauthorised payments from your card after you’ve moved out
2 July 2026
Unprompted review
Reply from Reposit
Good Morning Robyn,
We're sorry to hear about your experience and understand how frustrating this must have been.
When you selected the option to let us know you'd moved out, we immediately notified your letting agent or landlord that your tenancy may have ended. However, as your Reposit is managed by them, we're unable to close it on their behalf. As your letting agent/landlord did not take action, and as the Reposit remains active, the annual fee is automatically charged.
We can see that you've already been in touch with our support team, and we'll be responding to you shortly. We'll work with you to help resolve this situation and review the information you've provided, even where there has been a delay or lack of action from your letting agent.
Kind regards
Reposit customer Support Team
Excellent company to deal with
Very easy app. Also, any questions, their representative answered fast and accurately, very impressed.
Excellent company to deal with.
2 July 2026
Unprompted review
Reply from Reposit
Hi Sandra, We’re happy to hear our team was able to support you, thank you for the review!
Voluminous documents and sections to…
Voluminous documents and sections to read and review. May be that is how it works for the company contractually.
26 June 2026
Reply from Reposit
Thank you for taking the time to leave your review.
We appreciate your feedback and understand that reviewing terms can sometimes feel time-consuming. Reposit only requires customers to review our Terms & Conditions, which are designed to clearly explain how the product works, including the key features, fees, and responsibilities, so customers can make an informed decision before purchasing a Reposit.
If your review instead relates to your letting agent and the documents they require you to read, you can find instructions on how to move your review here: https://help.trustpilot.com/s/article/Edit-or-delete-your-review?language=en_US
We appreciate your comments and if there is anything we can do to make our processes simpler please reach out to hello@reposit.co.uk
Unhelpful advice
Unhelpful advice. I tried to close my account last year as I felt this was dead money and would rather pay a bond to my LL and have some return if the tenancy ends. I was told I couldn't and they took money from my account without my permission, and after I had asked them not to. Staff were quite rude and unhelpful and it wasn't explained to me that my LL had to end the scheme. I was given inadequate information from the start and the customer service team were rude. Fast forward 12 months and tried to close the account again to be told I couldn't, and It had to be my landlord. Spoke to my LL who knew nothing about the account and wasn't ever told about a continuing annual fee either.
Spoke to my letting agent and he said just end the tenancy!!
My LL had to email them back and explain he was happy for me to end the payment plan! There is no information to help on the website just a button to end the tenancy so I did.
All in all people you are paying dead money to a company that do nothing for it until the tenancy ends and if you are in a long term let could easily end up paying more than the original bond with absolutely no return!
1 July 2026
Unprompted review
Reply from Reposit
Hi Lesley,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Reposit has left you feeling frustrated.
We appreciate that you wanted to switch from Reposit to a traditional cash deposit. As Reposit is linked to your active tenancy, we're unable to end the policy or replace it with a cash deposit at a tenant's request alone. This has to be completed by the landlord or letting agent through the checkout process, as they manage the tenancy and the Reposit on our platform. Once your landlord confirmed they were happy to move to a cash deposit, we provided them with the steps needed to complete the checkout before your next annual fee was due.
Regarding the annual fee, this is payable each year while the Reposit remains active and is explained during the sign-up process and within our Terms of Service. We appreciate, however, that you feel this wasn't clear at the time, and we're always looking at ways to improve how we communicate this to customers.
We're also sorry to hear you were unhappy with the service you received. Having reviewed our correspondence, we can see our team responded to your enquiries by explaining how the scheme could be ended and what was required from your landlord. Nevertheless, we're disappointed that this wasn't the experience you expected, and your feedback has been shared with the relevant team.
Thank you again for taking the time to leave a review. Feedback like yours helps us identify where we can improve both our communication and our customer experience.
Kind regards
Reposit Customer Support Team
The experience was amazing no problems…
The experience was amazing no problems whatsoever
25 June 2026
Reply from Reposit
Hi Owen, Thank you for taking the time to share your experience!
Jenni at reposit was absolutely…
Jenni at reposit was absolutely incredibly helpful as she allayed all my worries about not being able to ensure my tenant would register with reposit, as on the day of my tenant using the letting agent (I was using a fully managed service with the agent (but the agent didn’t want to partner with a zero deposit scheme which is the choice of any letting agent whether to or not of course ) and I became fearful that because I was working on the day of my tenant moving in I wouldn’t be able to get them to comply with the reposit scheme but Jenni assured me that automated emails would be regularly sent to the tenant and then Jenni offered to also email them directly herself. The tenant duly did register on the day and Jenni communicated to me that the deposit had been registered by the tenant! I was so impressed that she was monitoring it and ensuring it happened!! 🤩
I was super impressed with Jenni and I wouldn’t hesitate to recommend this scheme to anybody, am very grateful for Jenni’s help support and guidance with this , she was on the ball with it! She was Reassuring me all the way through the process! Brilliant super helpful lady ! 🤩
29 June 2026
Unprompted review
Reply from Reposit
Hi Louise, Thanks for leaving a review, we’re glad to hear our team could help you out!
We strive to provide excellent service to all our users and its lovely to see that recognised.
Very easy and convenient way to pay a…
Very easy and convenient way to pay a deposit on a rental.
25 June 2026
Reply from Reposit
Hi Samantha, Thank you for taking the time to share your thoughts!
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